You are now chatting with '[redacted]'
[redacted]: Thank you for contacting our Support Department, how may I help you?
Me: Is it true that the update yesterday included the ability for UB staff to obtain desktop screen shots?
[redacted]: no, that is not true
[redacted]: Is there anything else we can assist you with?
Me: so you are denying this screen shot is accurate?
Me:
http://www.greedysoul.co.uk/downloads/Image3.png
Me:
http://www.247charlotte.mobi/images/ub3.jpg - blocked illegal screen access, bottom line of SnoopFree window
[redacted]: our software does not take screen shots
Me: Will there be an announcement regarding what the update was today? I have not seen one as of yet
[redacted]: let me check if here is some info on the site regarding this
[redacted]:
http://www.ultimatebet.com/support/software-updates
Me: I believe that was yesterday, I recieved another update today
[redacted]: yes, some of the updates were Table Skins for the jave version, Resize---Tiling/Cascading and Forgot Password Redesign
[redacted]: the Poker Software Updates page will be updated soon
Me: but just to clarify, there has been no addition of a screen grabber or a key logger
[redacted]: no, there are no type of key loggers or screen grabbers
Me: thank you for your time
[redacted]: you're welcome