As you may have heard, PokerStars has had to suspend real money poker services to people based in the US due to legal developments there. These developments are confined to the US and do not have any impact on the ability of players outside the US to continue using PokerStars services.
Please be assured player balances are safe. There is no cause for concern about loss of funds in your PokerStars account. For all customers outside the US it is business as usual.
The PokerStars website has been moved to
www.pokerstars.eu, and the PokerStars Support email address is now
support@pokerstars.eu. PokerStars apologises to all players for any inconvenience caused by this disruption.
Please be aware that PokerStars Support is currently experiencing a very high volume of emails, so response times are delayed. Player emails will be answered as quickly as possible.
It is understood that many players, especially those from the US, may have additional questions or concerns about these changes, account status, and cashouts. The information above is all the information available at this time. PokerStars management and legal team continues to review the situation and will provide additional information it becomes available.
As there is no additional information available to pass on, I will not be answering follow-up questions at this time. Thank you for your patience and understanding in this matter.