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-   -   Someone please explain this CakePoker transaction (https://forumserver.twoplustwo.com/28/discussion-poker-sites/someone-please-explain-cakepoker-transaction-71622/)

Paul B. 12-03-2007 12:04 AM

Someone please explain this CakePoker transaction
 
http://www.legopoker.com/img/uploads...1196654025.jpg

Is this a withdrawal attempt? Could anyone explain what this means?

I sent Support an email 8 hours ago and another one 3 hours asking what it means. They have not responded yet. Cake doesn't exactly have the best security so I'm kind of worried.

jimmyfingers 12-03-2007 12:30 AM

Re: Someone please explain this CakePoker transaction
 
well apparently it might be a CSG, or maybe not, who knows

BadMoonRising 12-03-2007 12:36 AM

Re: Someone please explain this CakePoker transaction
 
I get the same codes in my cashier history except mine says [EP MAYBE].

I used epassporte to deposit, MB perhaps stand for moneybookers?

Paul B. 12-03-2007 12:57 AM

Re: Someone please explain this CakePoker transaction
 
Okay, they finally got back to me. Apparently they made the mistake of crediting my account twice when I deposited with Moneybookers and just got around to fixing it.

I'm pretty upset that they debited the money from my account without sending me an email or giving me any notice. I'd heard great things about Cake support but it took 3 emails and 9 hours just to get a response.

FlopIt2Me 10-02-2009 01:39 AM

Re: Someone please explain this CakePoker transaction
 
What does CSG stand for?

In my cashier summary it says: CSG $0.46

Rek 10-02-2009 01:47 AM

Re: Someone please explain this CakePoker transaction
 
Quote:

Originally Posted by Paul B. (Post 1305442)
Okay, they finally got back to me. Apparently they made the mistake of crediting my account twice when I deposited with Moneybookers and just got around to fixing it.

I'm pretty upset that they debited the money from my account without sending me an email or giving me any notice. I'd heard great things about Cake support but it took 3 emails and 9 hours just to get a response.

What happened to your thread about having too much money in your account and did you get as upset about that?

jasser77 10-02-2009 06:25 AM

Re: Someone please explain this CakePoker transaction
 
Quote:

Originally Posted by FlopIt2Me (Post 13525521)
What does CSG stand for?

In my cashier summary it says: CSG $0.46


This might be a reason for this but Im not 100% sure. I copied this from a finnish forum site:

"Hello,

Thank you for your email.

This credit is the refund of the rake owed due to the issue we experienced with an incorrect setting on the rake schedule for $0.10/$0.20 No Limit tables which was deducting more rake than it should.

This issue has now been corrected and all rake taken is accurate. Our apologies for any delay in crediting this to your account.

Please let us know if we can be of further assistance.

Kind Regards,"

ashecounty 10-02-2009 07:47 AM

Re: Someone please explain this CakePoker transaction
 
Quote:

Originally Posted by FlopIt2Me (Post 13525521)
What does CSG stand for?

In my cashier summary it says: CSG $0.46

That is your refund from the .10/.20 rake bug.

razerlog 10-02-2009 10:42 AM

Re: Someone please explain this CakePoker transaction
 
Quote:

Originally Posted by Paul B. (Post 1305442)
Okay, they finally got back to me. Apparently they made the mistake of crediting my account twice when I deposited with Moneybookers and just got around to fixing it.

I'm pretty upset that they debited the money from my account without sending me an email or giving me any notice. I'd heard great things about Cake support but it took 3 emails and 9 hours just to get a response.

Could it be that they had to look into it before sending a reply? Just a guess....think about it.

earck 10-02-2009 10:58 AM

Re: Someone please explain this CakePoker transaction
 
Why did you send 3 emails in 9 hours? Judging by your post count and Join Date I assume you have been playing for quite a while. Were you afraid that they didn't get the first two? I hate it when I hear about this. People continually emailing a site before waiting a day or two for a response flood the support center and end up slowing down the overall support times.

jeanpaulvalley 10-02-2009 11:28 AM

Re: Someone please explain this CakePoker transaction
 
Quote:

Originally Posted by Paul B. (Post 1305442)
Okay, they finally got back to me. Apparently they made the mistake of crediting my account twice when I deposited with Moneybookers and just got around to fixing it.

I'm pretty upset that they debited the money from my account without sending me an email or giving me any notice. I'd heard great things about Cake support but it took 3 emails and 9 hours just to get a response.

You somehow failed to notice that you had twice as much money as you should?

LocustHorde 10-02-2009 05:37 PM

Re: Someone please explain this CakePoker transaction
 
.........

LocustHorde 10-02-2009 05:44 PM

Re: Someone please explain this CakePoker transaction
 
Quote:

Originally Posted by earck (Post 13531308)
Why did you send 3 emails in 9 hours? Judging by your post count and Join Date I assume you have been playing for quite a while. Were you afraid that they didn't get the first two? I hate it when I hear about this. People continually emailing a site before waiting a day or two for a response flood the support center and end up slowing down the overall support times.

Quote:

Originally Posted by Rek (Post 13525642)
What happened to your thread about having too much money in your account and did you get as upset about that?

Forgive him, Mr PaulB doesn't handle adversity too well when it comes to business transactions, especially when things don't go his way..

Drew Lingidiot 10-02-2009 06:41 PM

Re: Someone please explain this CakePoker transaction
 
Let me see if I got this right.

Extra $500 in account and didn't notice or send any emails.

Site takes that extra $500 back and 3 emails in 9 hours, though it exactly matches the earlier overage.

Yeah this deserved a thread.


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