On march 10th, I opened a slots.lv account. I used one of their bitcoin welcome bonuses, I dont remember exactly which one. I believe the bonus allows up to 8 attempts. I dont remember how many attempts I made, but on the 3rd or 4th try I ran super hot and ran my account upwards of 32k. Upon satisfying the playthrough requirements I immediately attempted a maximum withdrawal of $9500. Their software prompted me that I would be receiving $2500 every 3 days until the total of $9500 was withdrawn. March 13th, I received my first $2500, and march 16th I received my second $2500. However, then 10 days passed and I still had not yet received my 3rd installment of withdrawal. Meanwhile, I continued to play almost every day, without using any bonuses or anything like that. Finally, yesterday, I receive an email saying that "I" cancelled my withdraw and I was unable to log into my account.

So I called into customer service and was told I needed to speak with their security team. I then found myself on the line with a man named, Diego, who seemed respectable and reasonable at first. He started asking me all kinds of questions that seemed very bizarre to me. For example he asked me how much I was betting per hand. I told him I was betting between $50-$500 (max bet). He then told me it was very bizarre that I had such a wide betting spread. Are you serious!? How weird is this!? I felt like I was being accused of something, but I didnt know what. He then tells me verbatim "Isnt it also bizarre that you would bet $500 when I only have a few thousand in my account... Do you think thats good bankroll management?" Once again, I have no idea what is going on here... what do these questions and weird accusations have to do with anything? How does this Diego have any idea what my "bankroll is"? And how is this any of their business? When I demand to know why Im being asked these questions, he says because Im violating their terms of service by abusing their bonus. I asked him what he means by this and he tells me that the bonuses are for recreational players and that I have a "winning betting strategy." I didnt realize there were winning betting strategies in online black jack .... Could this get any stranger? At this point I am completely flabbergasted by what Im hearing and almost think Im being pranked by this company. He then asks me if I know anyone else with a slots.lv account. I tell him yes, my mother does, and she also had her account locked. He then tells me that I am violating a second term of service by multi accounting. I ask him how exactly I broke this term and he responds "I dont have to tell you." I know that they havent linked IP addresses because I have never logged onto my mothers account, ever, and she has never logged onto mine, ever. Let me make that clear, we have never logged into each others accounts from the same house hold. I live in downtown los angeles and my mother lives in Lake Elsinore. I demand to know what evidence he has of my multi accounting and he assures me he has evidence, but he wont tell me what it is. The only possible way they could associate my account with my mothers is by noticing that the bitcoin she used to deposit was once on my computer. I sent her bitcoin, to her own wallet, which she used to deposit. Is this against the rules? He attempts to conclude the phone call by asking me if I have any questions, so I once again inquire about this so called evidence that I am multi accounting ... he responds verbatim "Ill have the evidence by the time Im done investigating you." I thought I might have to worry about this kind of stuff from your local bookie, not from a huge reputable company like Bovada. I cant believe this is happening .. I recorded the phone call and can provide it to anyone who thinks they can help me in this matter.

On top of it all, they have frozen my Ignition account, which I only play poker on and have been playing on for months.

I was with you up until the part about your mothers account. Funded by your own bitcoin as well. Did she use a similar strategy when clearing bonuses?

You're going to have to come clean with us if you want help here.

Obviously your "mom" was really you on a second account. You don't need to admit this out here if you think that will hurt your case, but you're insulting our intelligence by claiming that they are unfairly accusing you of multiaccounting.

It seems clear to me that you found a +EV way to redeem bonuses by depositing the optimal amount, running the bonus either way up or busting the account, and repeating until you run hot enough in order to clear playthrough and still have money left.

I understand why Bovada/Slots.Lv is upset, but at the same time, it's their fault that they designed the promotion this way, and you shouldn't be punished for optimally playing it.

I do think you probably pressed too hard by also making a 2nd account in your mom's name, and trying to repeat your success.

How did they justify banning you from Ignition? Isn't that supposed to be a different company from Bovada now? (LOL)

I dont see how I was necessarily hiding anything, yes I told my mother about the bonus and that I have, what I believe is, a good strategy for beating it. Yes I sent her bitcoin to deposit. No I didnt make her account or play on her account, she lives in a completely different city and our IP addresses have never crossed. I didnt have to teach her how to play blackjack because she already knows how. And even if I did teach her how to play, is that against the rules?? Also, I played completely different games than her, I played Caribean Holdem and Let it ride. I was up front with Slots.lv about my relation to her from the very beginning when they asked us to verify our identities, which we did, and we were told to continue playing. Is it against the rules for me to recommended betting the maximum on any game while clearing a bonus? Yes, im sure the casino would rather us bet $1 a hand so we are guaranteed to lose back all the EV they provide with the bonus, I didnt realize it was against the rules to be smart and give them a right to steal our money. AND steal my ignition money! Where I ONLY play poker and have been since the inception of the site. You have to admit this is completely wrong of them.

They have two claims:
bonus abuse - ok, if their TOS is so vague as to basically say "you can only use our bonus if youre a complete fish" then I suppose its possible I violated this tos.
multi accounting: This I stand by the fact they have no proof ... I know they have no proof because it didnt happen. Are family members in different cities not allowed to both have accounts??

And if they take my ignition money (I have about 10k in my account)... that is pure robbery.

If you wanted bitcoin to deposit onto a gambling site, and you knew a family member of yours had bitcoin, would it be weird to go to them for it?

Sites use their terms as a weapon against their smart customers, contact their license provider. Use someone elses account next time with a different sir name and dont send each other any money/bitcoin. Rookie mistake


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