+1

Hello agh,

I have ensured the poker room management team are kept up to date with comments and feedback offered on the thread - yes I am monitoring as I do all partypoker threads on 2+2

The situation is being handled by the relevant teams and as stated - I am not in a position to reply with regards to any ongoing investigation or review of the current issue.

Should I receive any feedback from the team directly I will be sure to share it where possible.

Kind regards,

Colette

If you cannot post it in the thread, can you have someone email OP regarding if he can ignore the email sent by your team on the 4th August or not?

Back from vacation, and no news yet.

So far, yes.

Thank you my man!

Party and Colette, heed this post. This is a terrible precedent of both customer service and managin these these type of situations that you are setting.

Again, this is another post to be taken seriously Party!

Thank you!

You did not anwer my question about your official policy when it comes to seizing all player funds during a chipdumping incident, would appreciate if you could do that please.

And thanks P, yes, please, have not recieved an email stating that yet.

Party clearly on wrong here. They are just trying to save face here. They should clearly reopen op's account refund all the money and compensate him for lost time and stress caused by their stupid mistake as a goodwill gesture.

Still watching

If Party isn't paying its winning players, more people need to find out. How much longer before this goes to NVG?

So its been what, 6 weeks? since they closed op's account and it just went silent now?

Thank you and yes, it´s been a really tough thing to go through this.

None on Partys end as of yet, complete silence since they said that the investigation is done per email and Colette refuting that in this thread saying that the investigation is open.

Thank you for the support my man.

Again Party, take note of posts like this. I have been nothing but 100 % transparent and you have taken 6 weeks now, closing, opening, reclosing and reopening the case with not a single shred of evidence presented. This is beyond acceptable now.

I will speak to Pmarr and get his opinion on starting another thread in NVG next week so that even if I do not get my money many more players and members of this forum are at least alerted to Partys apparent new policy regarding these matters. They have set a terrible precedent with this in my opinion and I am anxioulsy waiting for them to set things right.

Thanks for making me smile in the middle of all this

Party Poker will not give you your money now does not mean you will not get it at all.

If Party Poker would have a license by the Isle of Man Gambling Supervision(lol) Commission, you most likely would not see a dime as they e.g. willingly protect criminal operators: http://forumserver.twoplustwo.com/sh...&postcount=101

But you can contact this independent third party and if this will not lead to anything you still can go to a court in England. And the huge difference between England and the small rock in the Irish sea is that England do not rely on licensing revenues.

This is all disappointing, agh, and seems to be another example of everything that's wrong with online poker. Unless the operators demonstrate sound business ethics and fairness in dealing with their customers, player pools will continue to dwindle. Now, of course, Party may have good reason for withholding your funds, and there may be limits on what can or can't be said if it suspects criminal activity. But saying and doing nothing at all for this long (save for Colette's occasional post) is not really good enough.

Having said that, this thread is pretty confused about what your rights are. Party is licensed by the UK Gambling Commission. That would be a good place to start. You may also be able to bring proceedings in the English courts (if you yourself are based in the UK) but don't bank on doing so without a fight. By playing on Party you accept their terms and conditions, which includes submitting to the exclusive jurisdiction of the Gibraltar courts. You'd want to take proper advice before taking any of this further, of course, given the amount of money in issue.

Mike Haven has helpfully pointed out to me that the link to Party's licence may not work. It seems only to work if you already have a search session open on the GC website (or something like that). If you too can't get the original link to work, but want to see the licence I meant, go here, use the operator search, and search for "electraworks" (no quotes) - that's the umbrella company Party uses for its licensing.

Well I am just a small stakes/freeroll player so it wont make any difference, but from now on I will not keep more than $10 on the site and will keep withdrawing everytime it goes over it.
I will use party to get as much as I can from promotions and nothing else.

I won't play on there properly until this thread is resolved

http://www.gamblingcommission.gov.uk...-entities.aspx

This ADR mini-blog relates to the implementation of EU Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes (the ADR Directive) in the gambling sector and is aimed at:

- operators licensed by the Gambling Commission

- gambling operators not required to hold a Gambling Commission licence (for example unlicensed FECs)

- ADR entities who have now been approved by us to offer dispute resolution in the gambling sector or any organisations seeking to become approved (ADR applicants).

Keep informed of developments

This mini-blog is updated to share information on developments for implementation of the Directive. You can register to receive updates when significant new information is added to this blog by emailing communications@gamblingcommission.gov.uk with ADR in the subject line.


http://www.gamblingcommission.gov.uk...-entities.aspx

These ADR entities have been approved for the purposes of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and information) Regulations 2015.

Applications are still being accepted and successful applicants will be added to the list once their application is processed.

The Regulations specify the information required to be included in the list of approved ADR entities, which can be found by clicking on the approved ADR name in the table below.

Licensed gambling operators are required to use one or more ADR entity which appears on the approved list by 31 August 2015, and both ADR entities and gambling operators must be fully compliant with the ADR Regulations (as amended) by 1 October 2015.

- BACTA ADR service www.bacta.org.uk

- Centre for Effective Dispute Resolution(CEDR) www.cedr.communications@gamblingcommission

- eCOGRA www.ecogra.org

- IBAS www.ibas-uk.co.uk

- Joel Goldman www.key2hotels.com

- Isle of Man Gambling Supervision Commission(IoM) www.gov.im/gambling (for IoM licence holders only)


They approved the criminal IOM GSC -> LOOOOL

Whatever you do Agh, dont give up. Whats yours is yours. Period. Its all documented in HH's etc, and it may take a long time, and even an external intervention but bottom line is, you were ROBBED, by PartyPoker.
On a less meaningful sidenote, I just uninstalled that toilet software.

An update:

Thank you everyone for your support. I just pm:ed the Party Poker rep on here with this:

Hi Colette,

You have been dodging a question in my Internet Poker thread: can I be sent an email telling me to ignore the email I got telling me my case was closed since you posted in the thread merely hours later telling me the investigation is still open please? Thank you.

Regards / Ali


That question was asked two weeks ago of her in this thread and ignored, now awaiting her response.

Hi agh

My response - as sent this morning.


The case was indeed being looked into in further detail via poker management and the relevant Fraud teams.
They have reached a decision and a CS manager will reach out to you directly to confirm.

As I said previously, I am not in a position to comment further on these issues and have nothing to add to the thread - I commented to simply assure you the issue was not being ignored.

Kind regards,

Colette

gl op

Lol

Thank you Colette and thank you Pmarr, will update thread when I get their response.

Best post ITT!!!!

GL with the decision OP!

Will be interesting to see the outcome of this. I don't understand why if they've made a decision they wouldn't 'reach out' to you immediately. Are they playing Roshambo to see which one of them has to call you?

good to hear that a further investigation was done, party u need to improve ur communications

Thanks a lot!

Well, we´ll see, awaiting their statement and hopefully they have decided to set things right or at least come back with a serious response.

I do also find it weird that 12 hours later I am still awaiting an email from them.

Thank you and very much agreed, regardless this particular case Party needs to improve its communication to its players for sure.