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***RedKings - Official Support&Promotions Thread ***RedKings - Official Support&Promotions Thread

04-09-2012 , 01:51 AM
Does it possible to move sunday major tournament ( champion chip) on one hour later ? During gsop this tournament even started on two hour later and prizepool fill up anyway.
***RedKings - Official Support&Promotions Thread Quote
04-09-2012 , 11:48 AM
Hi Guys,

#25 - eule:
Please see post #13 my reply to djkelly

#26 - pokerman777
Creating the tournament schedule is always a challenge to find solution that is as good as possible for professional/recreational players and to players from different timezones, but regarding your specific wish of moving ChampionChip an hour later, to be honest I don´t think that is going to happen in the near future as the Major has been at that slot for years and we barely ever receive wishes to make it later. Actually it´s more common that players would want it to start earlier!

For those of you interested in Live Events, don´t forget that tomorrow´s satellite is your last chance to win your GSOP Live Dominican Republic Package....and then later this week the WSOP 2012 satellites will begin on Sunday!

Best,
Petri
RedKings.com
***RedKings - Official Support&Promotions Thread Quote
04-09-2012 , 01:49 PM
Quote:
Originally Posted by RedKings
Hi Guys,

#25 - eule:
Please see post #13 my reply to djkelly

#26 - pokerman777
Creating the tournament schedule is always a challenge to find solution that is as good as possible for professional/recreational players and to players from different timezones, but regarding your specific wish of moving ChampionChip an hour later, to be honest I don´t think that is going to happen in the near future as the Major has been at that slot for years and we barely ever receive wishes to make it later. Actually it´s more common that players would want it to start earlier!

For those of you interested in Live Events, don´t forget that tomorrow´s satellite is your last chance to win your GSOP Live Dominican Republic Package....and then later this week the WSOP 2012 satellites will begin on Sunday!

Best,
Petri
RedKings.com
Sure, it's your business but no one European site start major tournaments so early( exclude pstars), and many pro players cant add this to his sсhedule coz they cant wake-up so early.
***RedKings - Official Support&Promotions Thread Quote
04-09-2012 , 05:06 PM
Hi,

im not sure if i already have an account on Redkings (maybe i opened an account 2-4 years ago) how can i check this?

What are the conditions for palyer to player transfer.

Do u have SNG Leaderboards or other SNG promotions? Ty
***RedKings - Official Support&Promotions Thread Quote
04-09-2012 , 08:45 PM
@ Red Kings rep

Im glad I have the chance to let you know publicly and congratulate you that by charging my ( empty ) account with an " inactive fee " you practicly made sure I will never play on your site again.

I have had accounts on ongame for years . Most of them opened in 06 07 and red kings had been one of the last. Yet your the only company who would charge me such a ridicolous fee. There is no shortage of ongame rooms. Such a bad buisiness practice and blatant disregard for customers is reason enough to stay away from red kings for me.

Good luck.


I also know for a fact that you allow at least 1 of your pros to multi account.
***RedKings - Official Support&Promotions Thread Quote
04-10-2012 , 02:29 PM
Quote:
Originally Posted by das_wunderkind
@ Red Kings rep

Im glad I have the chance to let you know publicly and congratulate you that by charging my ( empty ) account with an " inactive fee " you practicly made sure I will never play on your site again.

I have had accounts on ongame for years . Most of them opened in 06 07 and red kings had been one of the last. Yet your the only company who would charge me such a ridicolous fee. There is no shortage of ongame rooms. Such a bad buisiness practice and blatant disregard for customers is reason enough to stay away from red kings for me.

Good luck.


I also know for a fact that you allow at least 1 of your pros to multi account.
das_wunderkid,

Re: Inactivity fee, can you please post me your username and I´ll take a look at the case.

Re: Multiaccounting allegations:

We do not allow any multiaccounting.

...But there is one exception to the rule: Our current (and former) Pros have occasionally participated in promotional tournaments (or similar) under a screenname such as "RK Pro XXXX" or "RedKingsXXXX". Such screennames have never been in regular use and have been used only for example in tournaments in which a Team Pro has had a bounty on him. In such cases it has been very clear who is playing the account and they have never been used in Pro´s "bread and butter" games for example to gain an edge over regulars.

This policy has also always been pre-approved by Ongame.

Multiaccounting is a serious issue and these are serious accusations made behind an anonymous username. If you have any proof of multiaccounting at RedKings please contact us so we can investigate and take action accordingly.

Best Regards,
Petri
RedKings.com
***RedKings - Official Support&Promotions Thread Quote
04-10-2012 , 02:38 PM
redkings support ignore my post on page 2???
***RedKings - Official Support&Promotions Thread Quote
04-10-2012 , 03:16 PM
Quote:
Originally Posted by Scared_Money
redkings support ignore my post on page 2???
Sorry Scared_Money, not intentionally!

Can you please email/pm me your real name/email address you think you used and I will take a look! My email is Petri@redkings.com

We are running Monthly $120,000 Races and in this month also a $20,000 SNG Race on top of these + obviously you´ll earn from bonuses/cashback all the time!

You can see this month´s Races here: $100k Race,$20k VIP Level race and SNG Race.

Best,
Petri
RedKings.com
***RedKings - Official Support&Promotions Thread Quote
04-11-2012 , 09:51 AM
email send
***RedKings - Official Support&Promotions Thread Quote
04-11-2012 , 03:33 PM
No different loggin name?! Thats very bad other ongame skins have differnet login names and nicknames on the tables :-(
***RedKings - Official Support&Promotions Thread Quote
04-11-2012 , 05:24 PM
Hello, I registered for the vip level races, played lots but I dont appear on leaderboards, why??
***RedKings - Official Support&Promotions Thread Quote
04-12-2012 , 10:06 AM
Quote:
Originally Posted by RiverPlay
Hello, I registered for the vip level races, played lots but I dont appear on leaderboards, why??
Hi RiverPlay,

Can you please send me your username or contact our 24/7 Live Support directly regarding the registration.

Thanks,
Petri
RedKings.com
***RedKings - Official Support&Promotions Thread Quote
04-14-2012 , 06:40 PM
Does anyone know how long Moneybookers Cashouts takes here?

thanks,
BigAl
***RedKings - Official Support&Promotions Thread Quote
04-15-2012 , 06:27 PM
Quote:
Originally Posted by BigAl123456
Does anyone know how long Moneybookers Cashouts takes here?
Takes a few days for me usually, longer over weekends.
***RedKings - Official Support&Promotions Thread Quote
04-16-2012 , 12:18 PM
Quote:
Originally Posted by djkelly69
Takes a few days for me usually, longer over weekends.
Hi BigAl,

The Moneybookers cashouts take 2-3 working days, so as djkelly mentioned, if you cashout just before the weekend it takes a bit longer.

Best,
Petri
RedKings.com
***RedKings - Official Support&Promotions Thread Quote
04-17-2012 , 06:46 AM
I was disconnected from the Ongame weekly $200 tournament on Sunday from the very start and couldn't connect back. My friend was also grinding at my place that day and experienced the same thing. I was also playing on stars that day and had no connection problems.

We both emailed Redkings to request for a refund for the tournament and while i was denied any compensation, my friend who is a regular at that site got a $200 tournament ticket.

I've already sent a few emails to Redkings but they still insist on not being able to comment on other players(my friend) status. I can post the emails that was sent to both me and my friend if needed although I doubt that would be necessary.

Just here to let everyone know what a piece of **** company Redkings is.

/rant
***RedKings - Official Support&Promotions Thread Quote
04-18-2012 , 07:39 AM
Hi jayloo87,

I´m sorry to hear about the disconnection issues you have expereinced. Can you please email me your username and I´ll take a look at the case.

Thanks,
Petri
RedKings.com
***RedKings - Official Support&Promotions Thread Quote
06-13-2012 , 02:32 PM
Hi everyone,

Just a quick reminder on the June action: don´t forget our $100,000 Races running and remember that you can join ANYTIME! Prizes paid every 3 days, so this race allows you to enjoy summer too!

And if you are also enjoying football this summer, you need to check out our Euro2012 Freebets!

The summer is really long in the beautiful island of Malta in the Mediterranean, so make sure you´ll get to visit Malta too – GSOP Live Season 3 Satellites are now running!

Cheers,
Petri
RedKings.com
***RedKings - Official Support&Promotions Thread Quote
07-24-2012 , 10:08 AM
Anyone explain the Red Kings bonus when you get dealt KhKd?

I got dealt this hand twice in cash ring games and sent an email but didn't get a response.

Thanks.
***RedKings - Official Support&Promotions Thread Quote
07-25-2012 , 07:05 PM
Quote:
Originally Posted by GizYaChips
Anyone explain the Red Kings bonus when you get dealt KhKd?

I got dealt this hand twice in cash ring games and sent an email but didn't get a response.

Thanks.
I did, but it was prob over a year ago now. Did you give them the hand number and everything?
***RedKings - Official Support&Promotions Thread Quote
07-28-2012 , 10:55 AM
Quote:
Originally Posted by GizYaChips
Anyone explain the Red Kings bonus when you get dealt KhKd?

I got dealt this hand twice in cash ring games and sent an email but didn't get a response.

Thanks.
Yes, we give every player who gets dealt pocket red kings in a Texas hold'em cash game a $300 Bonus! (2400 new points required)

I am really surprised you never got a response from our Support, if you PM me your RedKings username I will check and get straight back to you
***RedKings - Official Support&Promotions Thread Quote
07-28-2012 , 11:10 AM
RedKings announcement

We have just launched our state of the art mobile poker software for Android.. Our App is for cash games and works on both Phone and Tablet.

To check it out just type this wap link into your phone browser...

http://wap.redkings.com/androidpoker/

To download the App go to this page on our website...
http://www.redkings.com/mobile_poker.html

Now you can play on the move

Good luck !
***RedKings - Official Support&Promotions Thread Quote
09-04-2012 , 12:36 PM
No withdrawals or as far as I checked deposits are possible at this time on Red Kings, some information on what is going on would be nice.

Basically when you try to withdraw, secure server page u should be getting for confirmation times out, and as far as support goes, they are experiencing some technical difficulties.
***RedKings - Official Support&Promotions Thread Quote
09-04-2012 , 10:30 PM
I'd like to hear an explanation for this:

http://forumserver.twoplustwo.com/54...-love-1242957/

Genuinely the biggest WTF moment I've ever had with a site's customer support, and also semi worried about my money right now.
***RedKings - Official Support&Promotions Thread Quote
09-05-2012 , 12:49 PM
Just by way of information there is a related thread which I started regarding this issue which also affected FullDeck Poker. FullDeck are owned by the same company as RedKings.

http://forumserver.twoplustwo.com/28...poker-1242677/
***RedKings - Official Support&Promotions Thread Quote

      
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