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***RedKings - Official Support&Promotions Thread ***RedKings - Official Support&Promotions Thread

03-02-2012 , 09:06 AM
Hello 2p2,

My name is Petri and I work as a VIP-Manager at RedKings poker. We have partnered up with TwoPlusTwo and will use this thread to answer any questions/feedback you may have regarding RedKings and of course to inform you of our great monthly promotions.

We take pride in offering promotions to players from all levels and want to guarantee you get rewarded for your play no matter if you are a fulltime pro or a casual player just getting started in poker.

Now let´s take a look at what´s going on in March:

March $100,000 Points Race
The $100,000 Race is probably the most flexible - yet still high value - race out there: you can start any day you want, and you get paid every three days, so you can still win up to $7500 a month AND have a life outside the tables!

March $20,000 VIP Level Races
To give everyone a fair chance of winning, we introduced special races for players on Bronze, Silver and Gold VIP-Levels!

GSOP 8
Is already running, but you still have time to participate in one of the biggest Online Tournament Series around - buy-ins from $5 to $5000 - $3,250,000 guaranteed prizepools!

GSOP Live Dominican Republic
Enjoy a Caribbean holiday and play for hundreds of thousands of dollars! Satellites from $1,05!

Best,
Petri
VIP-Manager
RedKings.com
email: petri@redkings.com
***RedKings - Official Support&Promotions Thread Quote
03-20-2012 , 09:06 AM
Hi everyone,

Just a short reminder if you are looking for get rewarded well on your action: unlike in most races, you can join RedKings $100k Race and the £20k VIP race anytime! So you still have time to earn sime nice $$$ this month and we´ll give out another $120,000 in the April Races too!

Best,
Petri
VIP-Manager
RedKings.com
***RedKings - Official Support&Promotions Thread Quote
03-21-2012 , 03:50 AM
Hey... been playing here for about 2 weeks realy enjoying the site great CS, espicaly live chat.

Dont worry everyone I'm not a shrill just here to grind out SNG wiz...
***RedKings - Official Support&Promotions Thread Quote
03-24-2012 , 01:27 PM
Hi,

Yesterday I was surprised when found that TableScanTurbo is among prohibited software at RedKings.

It searchs for 'good' tables using player's own database and there is no workingh auto-sit function for Ongame (like Ongbetter has one).


TableScanTurbo is allowed at any other Ongame skin as well as at PokerStars - known to be the world class pokerroom with strict but fair policy.


I would like to ask you to write to the relevant department in order to revise this point.

With best regards, LeR0y
***RedKings - Official Support&Promotions Thread Quote
03-25-2012 , 02:37 PM
The fact that the auto-sit function is banned is a good thing.
***RedKings - Official Support&Promotions Thread Quote
03-25-2012 , 06:04 PM
Not really expecting an answer, but what is the situation with Bwin/Party and the Ongame network? And the supposed Ongame 1 / Ongame 2 networks?

(Received an email from RTR on the weekend confirming that Betfair/Betsafe/Betsson are now "ring-fencing" their players from the outside sharks, etc.)
***RedKings - Official Support&Promotions Thread Quote
03-26-2012 , 05:21 AM
Quote:
Originally Posted by madhusudana
The fact that the auto-sit function is banned is a good thing.
Auto-sit function is not banned it's not available for Ongame at TableScanTurbo
***RedKings - Official Support&Promotions Thread Quote
03-26-2012 , 03:18 PM
Quote:
Originally Posted by LeR0y
Hi,

Yesterday I was surprised when found that TableScanTurbo is among prohibited software at RedKings.

It searchs for 'good' tables using player's own database and there is no workingh auto-sit function for Ongame (like Ongbetter has one).


TableScanTurbo is allowed at any other Ongame skin as well as at PokerStars - known to be the world class pokerroom with strict but fair policy.


I would like to ask you to write to the relevant department in order to revise this point.

With best regards, LeR0y
This is an unpleasant surprise I was just thinking about depositing here to test RK/ongame.
I'd also like to know if I deposit through moneybookers and withdraw through moneybookers how long can it take to receive the money?
Do I need to send scanned ID and other stuff or not since MB already verified me ?
***RedKings - Official Support&Promotions Thread Quote
03-26-2012 , 03:50 PM
Red Kings is a nice room overall - I've been playing there for more than a year already.
Once you verify yourself by sending necessary docs; cashouts are fast - about 2-3 days for Visa.

Just don't get point why is TableScan prohibited if almost everywhere(including Ongame skins) it's allowed?
***RedKings - Official Support&Promotions Thread Quote
03-26-2012 , 05:51 PM
Quote:
Originally Posted by LeR0y

Just don't get point why is TableScan prohibited if almost everywhere(including Ongame skins) it's allowed?
If TST would be banned from all ongame skins together with HM Table Scanner it would make sense but since it's only on RK it's just LOL
***RedKings - Official Support&Promotions Thread Quote
03-27-2012 , 12:54 PM
Let's wait for representative's reply
***RedKings - Official Support&Promotions Thread Quote
03-27-2012 , 04:10 PM
What's going on with this pos. Trouble registering for tournies all day, now 1600/ 2.25 SH has frozen mid way through and the main site looks down too.
***RedKings - Official Support&Promotions Thread Quote
03-29-2012 , 11:59 AM
Hi guys,

Sorry for the late replies - the automated email notifications let me down!


Quote:
Originally Posted by LeR0y
Hi,

Yesterday I was surprised when found that TableScanTurbo is among prohibited software at RedKings.

It searchs for 'good' tables using player's own database and there is no workingh auto-sit function for Ongame (like Ongbetter has one).
Hi LeR0y,

Can you please pm where did you get the information TableScanTurbo is prohibited at RedKings? As per our T&C TST is currently not on the list of Ongame prohibited programs. I haven´t used the program myself, but if it uses only player´s own database and has no auto-seating scripts etc. I have no reason to believewhy TST would be prohibited by Ongame in the future.

Quote:
Not really expecting an answer, but what is the situation with Bwin/Party and the Ongame network? And the supposed Ongame 1 / Ongame 2 networks?

(Received an email from RTR on the weekend confirming that Betfair/Betsafe/Betsson are now "ring-fencing" their players from the outside sharks, etc.)
djkelly69,

Once the purchase of Ongame by Shufflemaster is finalized, bwin will eventually leave the network. If this will take 3 or 9 months, I am unfortunately not much wiser than you. In any case we will communicate any relevant changes in the network as well in advance as possible.

Re: Ongame2: At the moment Ongame2 is just a trial, which affects all rooms in one way or the other, but at this stage we will not make any statements on the matter.

I am not familiar enough with RTR´s/the other skins´ marketing strategies to comment a mailer.

Quote:
Hey... been playing here for about 2 weeks realy enjoying the site great CS, espicaly live chat.

Dont worry everyone I'm not a shrill just here to grind out SNG wiz...
Thank you for your kind words BigAl123456, and don´t forget we have another promotion starting for SNG players this sunday, the $20,000 SNG Race - on top of all other Races/bonuses!

Quote:
This is an unpleasant surprise I was just thinking about depositing here to test RK/ongame.
I'd also like to know if I deposit through moneybookers and withdraw through moneybookers how long can it take to receive the money?
Do I need to send scanned ID and other stuff or not since MB already verified me ?
Lebon,

Please see above re: TST.

Moneybookers/Skrill deposits are instant, and withdraws take 2-3 working days. You will not need to send any documents unless you are flagged for security check.

Cheers,
Petri
RedKings.com
petri@redkings.com

Last edited by RedKings; 03-29-2012 at 12:02 PM. Reason: typos
***RedKings - Official Support&Promotions Thread Quote
03-29-2012 , 06:33 PM
You can find TSC among prohibited programs at the 'Prohibited Program Policy' of RedKings T&C.


Here is a screenshot: http://s019.radikal.ru/i602/1203/a2/a24eeebbd2a0.jpg
***RedKings - Official Support&Promotions Thread Quote
03-30-2012 , 05:46 AM
Quote:
Originally Posted by LeR0y
You can find TSC among prohibited programs at the 'Prohibited Program Policy' of RedKings T&C.


Here is a screenshot: http://s019.radikal.ru/i602/1203/a2/a24eeebbd2a0.jpg
Hi LeR0y,

Thanks for your post - I actually did check the list but apparently I´m reeeeaalllly bad at reading.

We use the list we get directly from Ongame. This is not a RedKings policy, but Ongame one, which means that the programs listed are prohibited on all skins in the networks. Even if other skins don´t communicate the policy in full, you should note it doesn´t mean the programs are allowed and therefore by using prohibited programs (on any skin) you risk getting your account blocked and funds seized.

Best,
Petri
RedKings.com
petri@redkings.com
***RedKings - Official Support&Promotions Thread Quote
03-30-2012 , 06:25 PM
Quote:
Originally Posted by RedKings
Hi LeR0y,

Thanks for your post - I actually did check the list but apparently I´m reeeeaalllly bad at reading.

We use the list we get directly from Ongame. This is not a RedKings policy, but Ongame one, which means that the programs listed are prohibited on all skins in the networks. Even if other skins don´t communicate the policy in full, you should note it doesn´t mean the programs are allowed and therefore by using prohibited programs (on any skin) you risk getting your account blocked and funds seized.

Best,
Petri
RedKings.com
petri@redkings.com
Hi Petri, I am the developer of TableScan Turbo. It seems someone has made a mistake, is there any way you could help me to correct this? Your website lists my program as a "Bot", but it is not a bot, there is absolutely nothing bot-related in my program, it is a simple table selection tool which uses your own private database for statistics, just like "HoldemManager Table Scanner" or "Poker Tracker Table Tracker", both of which seem to be allowed on your skin. I have also actually read your entire terms of conditions and there is nothing in TableScan which violates them.

As mentioned before, my program is allowed on PokerStars:
http://www.pokerstars.com/poker/room/prohibited/
Check #96 on the list of allowed programs.
If that isn't enough proof that my program is not a bot, I would request that you download my software and give it a try: http://www.tablescanturbo.com

I have worked very hard to make this software and it is very important to me that it is allowed on every site it supports. If you can identify any reason to me why my software has been listed as prohibited, for example some feature in my program you don't like or something like that, I would be more than happy to work with you and update my software or remove any features you don't like. But, I am pretty sure you will not find anything wrong, as it seems obvious by the listing of my software as a "Bot" that it is just a big misunderstanding or mistake

Finally, I just searched google for over an hour and looked at terms and conditions for over 30+ ongame skins, and there is not a single other skin that has a list of programs like that and says mine is prohibited. Could you link me to the official ongame policy or are there any other skins you know of you could link me to with this same list of prohibited programs? There are hundreds of players using my program on ongame on a daily basis, and more importantly, TableScan doesn't actually break any of the rules in your TOS, or any of the ongame TOS I have read. I think if you're willing to try my software, you would agree that there is nothing in it that violates your terms and conditions. So, it's very hard for me to believe that using my software could get someone in trouble, it still seems likely to me that it is probably just a mistake or misunderstanding.

Anyways, thanks for your help in this matter, I really appreciate it
***RedKings - Official Support&Promotions Thread Quote
04-02-2012 , 11:14 AM
Hi Zandry,

As the matter is more related to Ongame policy rather than our poker.room, I replied to you via pm.

Cheers,
Petri
RedKings.com
***RedKings - Official Support&Promotions Thread Quote
04-02-2012 , 11:23 AM
Hi guys,

I would like to introduce you all our April campaigns:

We continue the highly popular huge Points Races for all levels:

$100,000 Points Race
Winnings paid every 3 days - Start whenever you want!


$20,000 VIP Level Race
Especially for lower limits players, at RedKings you don´t have to Race with the Sharks - everyone gets a fair chance to win!

And a new addition, only for SNG Tournament players.
$20,000 SNG Race!

...And RedKings Poker School is now open, Learn and Earn more! You´ll also be rewarded Freeroll entries and tournament tickets when you pass the classes!

If you have any questions regarding our Promotions or RedKings in general, please don´t hesitate to ask!

Best,
Petri
RedKings.com

Last edited by RedKings; 04-02-2012 at 11:24 AM. Reason: link
***RedKings - Official Support&Promotions Thread Quote
04-03-2012 , 12:29 AM
Quote:
Originally Posted by RedKings
Hi Zandry,

As the matter is more related to Ongame policy rather than our poker.room, I replied to you via pm.

Cheers,
Petri
RedKings.com
Hm, why is it more related to Ongame policy as TST is only prohibited at RedKings and not at other skins?

Also we would like to know official answer of the room to this inquiry.
***RedKings - Official Support&Promotions Thread Quote
04-03-2012 , 12:46 PM
Quote:
Originally Posted by LeR0y
Hm, why is it more related to Ongame policy as TST is only prohibited at RedKings and not at other skins?

Also we would like to know official answer of the room to this inquiry.
Hi LeR0y,

What I meant with "more related to Ongame rather than..." and the reason I have contacted Zandry via pm, is that the discussion was clearly gearing towards topic of whether TableScan Turbo should or should not be banned in the network, and this I hope you understand is not something RedKings decides.

TableScan Turbo is listed as prohibited program on the list of softwares/programs not allowed in the Ongame Network provided to RedKings by Ongame. Thus it will remain on the list of prohibited programs at RedKings until otherwise adviced by Ongame. We do not make the decision which program is allowed or not allowed.

This should not be taken as a statement against the developers of the program, or players who would wish to use it, in this matter we follow the Ongame policy.

RedKings will not publicly comment any other operator´s policy on communicating the list of prohibited programs to their players.

Best,
Petri
RedKings.com
petri@redkings.com
***RedKings - Official Support&Promotions Thread Quote
04-04-2012 , 03:58 AM
I see, but still can't get it - how it can be prohibited by Ongame Policy and not be prohibited at other Ongame rooms? Where is logic?
***RedKings - Official Support&Promotions Thread Quote
04-04-2012 , 09:59 AM
Quote:
Originally Posted by LeR0y
I see, but still can't get it - how it can be prohibited by Ongame Policy and not be prohibited at other Ongame rooms? Where is logic?
LeR0y,

It is prohibited on all skins. The fact that other skins don´t bother to publish the full list doesn´t change the fact that TableScan Turbo is currently listed on list of prohibited programs provided top us by Ongame.

Best,
Petri
RedKings.com
***RedKings - Official Support&Promotions Thread Quote
04-04-2012 , 02:54 PM
Now I get it, thanks for explanation
***RedKings - Official Support&Promotions Thread Quote
04-05-2012 , 03:29 AM
Could you tell us the reason why it is prohibited? If we look at the list of prohibited software on your site, it's obvious the reasons why most of them are prohibited, because they clearly violate your terms and conditions. But so far, the only reason we're being given for TableScan being prohibited is that it's name is on a private list from ongame that we can't see, and that only your skin chose to publish.

In ~4 years I have been working on Tablescan, it has never been prohibited at any poker site until this incident, and not a single user has ever received so much as a warning for using it from any poker site. You yourself said it was allowed before someone posted a screenshot from your page. I still think it's probably a mistake, but if my software really is prohibited, then I think it's reasonable to ask that you could provide us with some explanation as to why it is prohibited.
***RedKings - Official Support&Promotions Thread Quote
04-06-2012 , 05:12 PM

      
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