PS: eCheck Discussion Thread

[telefrog]

I have not received a cashout from 5/29. I just got this reply from pokerstars, which looks a little different than what others have posted earlier:

Hello XXXX,

Thank you for contacting PokerStars.

We are working with our eCheck processor to confirm the status of recently
processed cashouts. Updates will be communicated to our players by email.

In the meantime, we appreciate your patience and understanding.

Please accept our apologies for any inconvenience this may cause you.

Regards,

Irene
PokerStars Support Team


----- Original Message -----
From: XXXX
Sent: 2009/06/06 10:44:59
To: support@pokerstars.com
Subject: missing cash out request

> >Hello,
> >I requested an eCheck cash out of $150 on 5/29, transaction ID of XXXX. This
> >has not posted yet, and has taken much longer than previous cashouts. Can
> >you inform me of the status of this request?
> >Thanks,

[hiho]

Got this:

Dear hiho, We were recently informed by one of our check providers that their bank account has been frozen. As a result, the following check cannot be cashed or deposited at this time: Transaction ID: ZZZZZZZZZZ Amount: "$1,250.00" Mailed date: "May26, 2009" We are in communication with the provider to establish the exact circumstances, and find an immediate solution. We appreciate your patience in the meantime and will provide a further update by end of day Monday. Please accept our sincerest apologies for any disruption this has caused you. Best Regards, Eduardo PokerStars Payments Department"

[phils08]

Originally Posted by telefrog

I have not received a cashout from 5/29. I just got this reply from pokerstars, which looks a little different than what others have posted earlier:

looks like a canned email. got identical one.

[ohcomeon]

Originally Posted by Scott Angel

I got this letter from stars today. Can anyone help me translate


Dear xxxx

We have been informed that the following deposit could not be processed:

Reference Number : 249637734
Amount: $50.00
Date: 2009/06/01
Reason: BANK PROBLEMS

These funds were credited to your PokerStars account when you made your deposit request however due to a processing problem the transaction was never sent to your bank. As we didn't receive funds for this deposit, the amount of your unprocessed deposit has been deducted from your PokerStars account balance.

Please note that future eCheck deposits will not be affected by this return. Your eCheck deposits will continue to be credited to your PokerStars account balance as they did prior to receiving this return notification.

* If your PokerStars balance is less than $0.00:

If your current balance is less than $0.00, this means that you did not have sufficient funds available in your PokerStars account to repay the amount of your unprocessed deposit. All you have to do to complete repayment is make a deposit for the total amount owing. Your next deposit will automatically be applied toward your negative balance.

You may use any of the deposit options in the PokerStars Cashier to repay any funds still owing, including the eCheck option.

Transfers received from other players will also be applied towards any negative balance you have as well.


* Automatic re-presentment of your transaction to your bank if your balance is less than $0.00:

Since now you have a negative balance, you have to make a deposit through the Cashier or receive a transfer to bring your balance into a positive by 2009/06/13.

If this is not done, we will automatically re-present the total amount of your deposit to your bank. Please make sure there are enough funds in your bank account to ensure that the re-submitted charge will be successful.

The re-submitted charge can take up to 5 business days to be debited from your bank account.

If the funds are not available in your bank account to honor the re-submitted charge, we will re-submit this charge once more on approximately the first or the 15th of the month (whichever is sooner).


We apologize for the inconveniences this may have caused you.

If you have any questions, please email us at "PokerStars Support" <support@pokerstars.com>

Regards,

PokerStars Payments Department

I got the same email after deposting $60 for the freeroll reload ticket:

Dear kgb'd,

We have been informed that the following deposit could not be processed:

Reference Number : 249679964
Amount: $60.00
Date: 2009/06/02
Reason: BANK PROBLEMS

These funds were credited to your PokerStars account when you made your deposit request however due to a processing problem the transaction was never sent to your bank. As we didn't receive funds for this deposit, the amount of your unprocessed deposit has been deducted from your PokerStars account balance.

Please note that future eCheck deposits will not be affected by this return. Your eCheck deposits will continue to be credited to your PokerStars account balance as they did prior to receiving this return notification.

* If your PokerStars balance is less than $0.00:

If your current balance is less than $0.00, this means that you did not have sufficient funds available in your PokerStars account to repay the amount of your unprocessed deposit. All you have to do to complete repayment is make a deposit for the total amount owing. Your next deposit will automatically be applied toward your negative balance.

You may use any of the deposit options in the PokerStars Cashier to repay any funds still owing, including the eCheck option.

Transfers received from other players will also be applied towards any negative balance you have as well.



We apologize for the inconveniences this may have caused you.

If you have any questions, please email us at "PokerStars Support" <support@pokerstars.com>

Regards,

PokerStars Payments Department

WTF IS HAPPENING?

[Phantomshark]

Worst part is, my credit cards do not work on Stars, they sent me an email telling me to use pre-paid credit cards. Bah with that. My cards work fine on Absolute and Cake, guess that's who's getting my business from now on.

[Baadshah]

i requested a echeck cashout on 31 may which has not been posted to my bank but my main concern is abt bank account geting closed i am worried after reading the " BoA closed My ACCOUNT " post i dont bank at BoA but i am worried and emailed stars to cancel my echeck still waiting for response .

[bigfishead]

Originally Posted by phils08

wat?

you got an e-check? or a physical check? I believe the person you're quoting was asking if anyone got an e check from those days, which is what im wondering my self.

so to pose the question again, has anyone gotten paid via E-checks? from 5/31-6/1? Still waiting from 6/1 here, obv.

I processed a Echeck withdrawl on Fri 29th. It hit my bank on the 1st. I have since checked online a cpl times to make sure the $$ is still there and it is. So it appears to have cleared just fine.

[phils08]

Originally Posted by Baadshah

i requested a echeck cashout on 31 may which has not been posted to my bank but my main concern is abt bank account geting closed i am worried after reading the " BoA closed My ACCOUNT " post i dont bank at BoA but i am worried and emailed stars to cancel my echeck still waiting for response .

Unless the e check bounces (according to them it won't) you shouldn't have any problems with account closure. That OP's was an isolated case.

Also once you cashout request has been processed they cannot cancel it.

[imallin723]

god this sucks i requested and approved ehceck withdraw on 5 30 and it still hasn't hit and its obviously not going to. put the money back in my acct stars ffs

[phils08]

Originally Posted by imallin723

god this sucks i requested and approved ehceck withdraw on 5 30 and it still hasn't hit and its obviously not going to. put the money back in my acct stars ffs

Im 100% with you here. Im waiting on 6/1 and wish they wouldnt make me wait 10 days to see the inevitable, money back in my stars account.

[imallin723]

Originally Posted by phils08

Im 100% with you here. Im waiting on 6/1 and wish they wouldnt make me wait 10 days to see the inevitable, money back in my stars account.

yea i just emailed them saying its obviously not going to hit and i really need the money back in my account and that full tilt already did this to their customers. i'll post when they reply

[phils08]

Originally Posted by imallin723

yea i just emailed them saying its obviously not going to hit and i really need the money back in my account and that full tilt already did this to their customers. i'll post when they reply

I sent this exact email yesterday and they responded with a canned email. Saying something like "were checking with our processors to determine the status of processed cash outs. we will email you when we know"

I posted in another thread that i thought stars handled this situation much worse then tilt did. Tilt was able to insta - credit accounts for all affected cashouts.

I also asked if it was possible to cancel the e check, and they said they had no way of cancelling an already processed e check.

fyi.

[bef99hwk]

Something everyone can do to help speed up the process I am sure, is to not make small withdrawals if u can. Like I read some ppl are requesting 25 bucks 3 times a week or something...this will really delay the process. I'm not saying everyone should save up for a 1k withdrawal, but do u really need 50 bucks that bad right now?

[senjitsu]

Originally Posted by bef99hwk

Something everyone can do to help speed up the process I am sure, is to not make small withdrawals if u can. Like I read some ppl are requesting 25 bucks 3 times a week or something...this will really delay the process.

why? do you think theres a little dude in a green visor and a hand crank adding machine proccessing all of these?

[RonDimes]

Ok, here's my question. I don't think someone has posted a situation like this yet:

I deposited $200 via e-check on FTP on 5/29. The money has yet to be taken from my bank account. After reading this thread, and seeing that e-checks are disabled, I imagine this is the reason why. My question is: When is FTP going to take this money from my account? I really hate to forget about this like a month down the road and withdraw from my account, and FTP all of the sudden decide it's time to take the deposit.

Any thoughts?