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Pokerstars support? Pokerstars support?

05-07-2010 , 01:10 PM
Quote:
Originally Posted by dirtlad
On a semi related note, my wife wanted to give me a buy in for the Sunday Million for christmas. Rather than just stuffing cash in an envelope and putting it under the tree (in which case, she would ultimately end up with the cash), she sent a friend of mine the money via Interac email transfer, and he sent me the Pstars transfer on Christmas morning. No problems. Except I didn't win the Sunday Million.
But was it fun?
Pokerstars support? Quote
04-05-2015 , 11:05 AM
Sorry I'm using this thread because I can't figure out how to simply post my own thread.
Has anyone had problems cashing out from pokerstars? I have been playing there for many years and never had a problem before. Now I tried to cashout roughly $2k and they have suspended my cashout until I send them several documents and photo I.D. which I have sent several times. They keep giving my the runaround saying things like my void cheque can't have all the account numbers showing so I blocked out the proper numbers and resent it and they never acknowledged it. I sent my license and bank statement. They are saying they can't accept my bank statement because it didn't have the bank logo on it!? Why are they treating long time clients like this?
Pokerstars support? Quote
04-05-2015 , 06:29 PM
This is pretty normal for PS to not accept documents that dont fit their criteria. Yes its tilting but just find another way. Either give them another utility/account bill or go to the bank directly, tell them what you need and work it out.

Im pretty sure PS didnt ignore a resent document. Just ask them about it or resend or wait some more.

Its all pretty standard.
Pokerstars support? Quote

      
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