Originally Posted by PokerStars Stefan
We cannot reproduce this behavior when 'New tournaments take focus' has been unselected -- tournaments grab focus for the first time only when it is your turn to act. For the players who get this -- are you using a third party tool while playing and if yes, have you tried without?
If you tick the "Don't show this message again" checkbox on the popup that opens when new tournaments start your fix seems to work just fine. I used scripts etc. in the past to dismiss the popup so I never noticed it, but I tested this yesterday and it is definitely the problem. I find it hard to believe every one of your troubleshooters has this popup disabled and thus cannot reproduce the problem. If that's indeed the case, you're not troubleshooting very efficiently.
For those with this issue, open a new tournament without running any third party stuff (scripts, TN, etc.) and just tick the checkbox to forever dismiss the popup. After that the fix works fine.
The focus steal when finishing tournaments is still a problem, though.