Sorry about that. As you surmised, this was temporary - we had to restart the Zoom pools as part of the deployment of Stars Rewards for the .DK license.

Thanks for the suggestion on waiting lists. It's come up before and has been discussed by the team. At this point there are no plans to add that option.

Regarding the Fast Fold button for BB in Zoom, we did acknowledge the requests, they were considered and discussed, but in the end the team decided that we would not be offering Fast Fold for BB. We are undertaking an effort to streamline the software by reducing the number of options and settings, so adding a new option for this would run counter to that.

Thanks for reporting this. We've received a couple of similar reports but have so far been unable to reproduce here. Getting log files would be helpful.

Please tap on "More" in the footer bar of the app, then tap "Settings & Tools" and scroll down to "Send Log Files to Support". Please add a description of the problem in the text box and tap "Send Log Files".

Thanks for your comments, they've been shared with the team. This is a feature, not a glitch.

Thanks to you both.

There is also an article on our corporate blog about Stars Rewards, which includes a short video about it:

https://www.pokerstars.com/en/blog/c...s-166435.shtml

That makes no sense. It doesn't require action?

You're really doing your best to run us away arent you.... Whats going away?

Then it is a very poorly thought out feature. Having anything popping up on you while you're trying to do something is just a horrible user experience.

My client began to crash (ntdll) when Im registering to new mtt or spin. Not everytime but ocasionally. Contacted support and done everything they told (compatibility, run as admin, drivers update etc.) Still got crashes. Any help, guys?

Your software is now a joke.

This is a fact, not an opinion

its knowing problem with Pokerstars client, they are working on this, but its difficult to reproduce for testers because its specific and probably depends on graphics card drivers or hardware. Unfortunately, some of us still have this problem. If potential solutions from Pokerstars support dont help you, just try to downgrade your Pokerstars client version - try to find version released before June 2016 and you will not experience any crashes

Can you explain how can second table under first table get action command sended using hotkey? I was often surprised why I need to click two times as my first click didn't go through. After adding "go to provious table" hotkey I got my answer. First click did go through but to table under first one.

My tables are in stack. I use only PS software to manage tables and hotkeys. Send hotkeys to: [x] Table under mouse, [x] Bring to Foreground and [x] Popup table whenever user action is required.

I never move my mouse, use only numpad and keyboard hotkeys. I guess sometimes it "forget" to activate table on top and without mouse movement it never will afterwards.

I was wondering how i did so many misclicks etc after reviewing my handhistories and was often surprised of my action after table pop-up (limping or weird size raises).

Another bug. It's been some days after your update (I'm playing on the .pt client) and the VIP status display on the lobby has completely disappeared even though that checkbox is on. The blank space is there with no VIP status showing.

Contacted the support and they told me I had to delete some user file but that will also reset all my personalized settings. Really? Is this the only option? Reset all my stuff is the only way to fix a bug you introduced with a software "update"?

What have you done to the good old PokerStars? Now is all about crappy promotions, buggy promotions, crappy rewards, crappy support, crappy software.

It doesn't bother you if you single table.
It just bothers multitablers so they won't use the option.
Stars pays out less money to high volume regs while offering a nice gimmick to the recs.

then please improve, or even better, delete this feature

i dont get why its a feature to have other tables taking focus away with no reason whatsoever

ive been loyal to stars for 10 years but the recent crap with decisions and software going downhill you've lost me, im gonna check out some other sites, really a shame it has come to this

Thank you all for your posts on this aspect of Card Match. Your comments have been shared with the team.

I get your point of view and take it as a light-hearted but pointed bit of humor, but it's not cool to misquote me by inserting your own thoughts and attributing them to me. Other readers who do not bother to look at the original quote will be under the impression that a PS rep actually said that.

I should point out that just because we don't instantly acquiesce to whatever opinions are expressed in this thread does not mean that we don't hear them or that we don't take them seriously. Sometimes, there are other factors that carry more weight in determining whether or not we take the suggested actions.

To wit, the CardMatch program has proven to be very popular and very successful, especially with recreational players. We've had over half a million cards completed, and over that run we've received only a handful of complaints. We do evaluate each of those complaints, but they are balanced against the 500,000+ winning moments provided by the program.

Most of us don't have any problem at all with the Card Match promo itself, other than it makes the client crash and it's buggy for us.

You keep pointing out that it is a success, which should only add up to our point of expecting it to be fixed asap, which it isn't happening and, honestly, I don't think it ever will.

#2. Win7, high end PC, high end internet connection. Please find a fix.

It's a fair point about the problem being the crash/buggy behavior some of you are facing rather than the promotion itself. We acknowledge that recent software features like CardMatch are making higher demands of system resources (especially graphics) which is causing problems for a relatively small group of players, and we have recommended updates to drivers and upgrades to graphic cards and memory - which have resolved the issue for some players but not all, clearly.

If we could fix whatever is causing the client crash we would do so immediately. We have spent a great deal of time and resources trying to reproduce the reported effects and have been unable to do so. However, we are not letting it rest there. We have been in contact with some affected players who have shared more details about their situation and the nature of the problems they see, and this has been passed on to the developers who are evaluating it for any possible routes to improving the code.

If you haven't already done so, please contact Support to let them know you are also having this problem, including sending your log files (go to Help > Log Files, provide details in the text box and click Send Log Files). The more cases we can document through Support, and the more intel we can gather from affected players, the better we will be able to investigate the issue.

I've not had a CardMatch crash in over a month (previously multiple times per day) - what seems to have fixed it is changing to the Mercury theme (from HyperSimple). The chat box was originally Mercury-only, perhaps it wasn't integrated into other themes correctly? Another player suggested the fix to me and said something along those lines. I emailed support last week with the above but they weren't interested.

Would prefer it was fixed so I could use my preferred theme but perhaps the above can help someone else.

is there any chance you can show how long the blind structure is for sattys

for example when opening the satty tab from inside the target tourny it shows a list showing buy ins date and places paid etc can you add the blind levels to save going in to check every satty trying to find any 10 min ones etc it would help a big deal

please think about implementing this aswell as reintroducing more 10 min sattys to majors

There is a noticeable change to how bounty builders are being played now due to the way bounties are now displayed. Players are playing much tighter. Like, I assume this isn't a change anyone even asked for. What was the logic behind this? All it does is make bounties appear smaller to people.

Thanks, Nihility! It's good information and maybe it will help other players. I've forwarded your comments to the developers in case it does provide a diagnostic clue.

Pokerstars was working Great on my Mac until the software update. Its been 3 days and I keep getting the same generic answers from support. Apparently i have to wait until Pokerstars decides to do another software update to play poker again. I am extremely dissatisfied for a company that says they're World Class, yet they can't fix a bug in the update.