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Old 05-08-2017, 03:59 PM   #28176
cr1s5t1
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Join Date: Feb 2014
Posts: 158
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by HostJacob View Post
Hi,

If you send the log files, along with as much information as you can about your system (including OS, connection type, and any other programs running at the same time), and ask that they be forwarded to me, I will personally review them with our programming team and contact you back directly to advise what the issue is.

Jacob
As if it matters the ISP or OS and other bull****.
You have problems with your software, a lot of people posting here everyday but you refuse to make it work and blame the ISP or the user.ini file being corrupted. Same standard answers every time.
We are in 2017 and you have one of the worst software, even 888 it`s better than yours!
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Old 05-08-2017, 05:10 PM   #28177
levelWAR3003
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Re: **PokerStars Software Improvement Thread***

Cardmatch still acting buggy, can't even open a table and enjoy a session anymore all it does is freeze
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Old 05-09-2017, 04:38 AM   #28178
HostJacob
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by The Imp View Post
Hi, if you have contact with the programming team there are a few things wrong with CardMatch - problems that only appear when CardMatch is running. They obviously don't affect everyone but we know the exact cause - why not just fix it?
As Keith indicated, we have requested implementation of the ability to block the game, but that is complicated development and may take some time. It's also possible that via these discussions, we can isolate the problem and fix it today.

The primary issue is that we are unable to replicate the problem, and with literally tens of thousands of players playing CardMatch daily, it's hard to accept that it's a CardMatch specific problem - it has to be an issue of how CardMatch combines with something specifically, and without more information, we can't find out what that is. The more information about your system, connection type, etc, the more likely we can reproduce the error and find the root cause.

Quote:
I posted a few posts ago how I reduced crashes. They were mainly caused by third party table management (moving/resizing), CardMatch really doesn't like a table being resized before it's finished loading.
This is extremely helpful and we will try to test.

Quote:
The CardMatch window sometimes fails to load correctly in a variety of ways, leads to a crash. Closing the affected table prevents a crash. Some kind of memory leak? Seems easy enough to diagnose/fix.
We can't replicate this without more information as to the specifics; we have played hundreds if not thousands of CardMatch games in our testing environment and haven't seen this. Log files and time stamps are always the most helpful thing we can have to diagnose.

Quote:
The intermittent CardMatch sound/animation around another players avatar freezes up the client for a few seconds. Only occasionally but enough to be annoying - no-one even knows what that's for! Did the player just match a card? Win the max prize? Crash?
Similar to above comment; things like log files and "when the avatar flashed at 15:07, my client froze for 3 seconds" would be immensely helpful in diagnosing these problems.
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Old 05-09-2017, 07:24 AM   #28179
anuj22
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Re: **PokerStars Software Improvement Thread***

So in last two weeks, my Stars client froze and crashed two times and both the times I had "The Deal" window open. First crash happened on 26th April but at that time I was using this recording tool "HyperCam 2" and soon as I closed the HyperCam, "The Deal" window stopped responding and then the whole Stars Client crashed and I had to close it. I didn't send the log files as I thought HyperCam might have caused the crash and so I moved on (This was the first time Stars crashed after switching to win 10 from win 7 last year).

[Have the windows event log file saved on my comp for the above]

Then on 4th May, Stars crashed again when "The Deal" window was on but this time I wasn't using any third party tool, only had the Skype on.

Windows event log details:
Code:
The program PokerStars.exe version 17.4.5.4 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 2f04
 Start Time: 01d2c40da7bd5fa2
 Termination Time: 57
 Application Path: C:\Program Files (x86)\PokerStars\PokerStars.exe
 Report Id: aec761d0-3032-11e7-8d8b-00262d9adeca
 Faulting package full name: 
 Faulting package-relative application ID:
Screenshot of Windows Event log: http://imgur.com/owbTzLo

So I immediately sent the log files to the support and surprisingly I wasn't told that my user.ini might have gone corrupted but instead I was told to follow these steps:

Code:
Can you please follow the instructions below:

1) Right click on PokerStarsUpdate and select "Troubleshoot compatibility"

2) Wait for it to load and select the second option "Troubleshoot program"

 3) Select the first choice, "The program worked in earlier versions of Windows but won't install or run now"

 4) Select Windows XP (Service Pack 3)

 5) Click on Test the program... and Click Next

 6) Click on ‘Yes’, save these settings for this program
So today I read some of the posts here in this thread and thought that the source for these crashes might be the same. I started playing 2nl zoom table hoping I might be able to reproduce the crash/freeze (I rarely play cash tho), at first the card match didn't load as all I was seeing was a grey box and then I changed the cards layout and it finally loaded. So I tried to move/resize the window, no freeze/crash happened. And then I opened this app "HyperCam 2" and recorded my play and after playing for sometime I closed this app and again as soon as I closed it, my tables froze for 3-4 seconds but luckily this time it didn't crash. (Saved the Stars Log files on my desktop, will send later and ask them to forward to HostJacob).
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Old 05-09-2017, 07:26 AM   #28180
anuj22
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Re: **PokerStars Software Improvement Thread***

So guys whenever Stars crashes or freezes for you, please go to Windows Event Viewer > Application and look for the details of the crash.
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Old 05-09-2017, 10:36 AM   #28181
cr1s5t1
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Re: **PokerStars Software Improvement Thread***

HostJacob maybe do something about those disconnections?
6 days in a row when I start my session and get disconnected for 1-2 mins remaining with 0 timebank! And it`s not only me, it`s for a lot of people on the PokerStars.RO(Romania) license!
But probably you guys are too occupied with the rake increase and VIP system.

Last edited by cr1s5t1; 05-09-2017 at 10:41 AM.
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Old 05-09-2017, 10:46 AM   #28182
fakeplayer
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by anuj22 View Post
So in last two weeks, my Stars client froze and crashed two times and both the times I had "The Deal" window open. First crash happened on 26th April but at that time I was using this recording tool "HyperCam 2" and soon as I closed the HyperCam, "The Deal" window stopped responding and then the whole Stars Client crashed and I had to close it. I didn't send the log files as I thought HyperCam might have caused the crash and so I moved on (This was the first time Stars crashed after switching to win 10 from win 7 last year).

[Have the windows event log file saved on my comp for the above]

Then on 4th May, Stars crashed again when "The Deal" window was on but this time I wasn't using any third party tool, only had the Skype on.

Windows event log details:
Code:
The program PokerStars.exe version 17.4.5.4 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 2f04
 Start Time: 01d2c40da7bd5fa2
 Termination Time: 57
 Application Path: C:\Program Files (x86)\PokerStars\PokerStars.exe
 Report Id: aec761d0-3032-11e7-8d8b-00262d9adeca
 Faulting package full name: 
 Faulting package-relative application ID:
Screenshot of Windows Event log: http://imgur.com/owbTzLo

So I immediately sent the log files to the support and surprisingly I wasn't told that my user.ini might have gone corrupted but instead I was told to follow these steps:

Code:
Can you please follow the instructions below:

1) Right click on PokerStarsUpdate and select "Troubleshoot compatibility"

2) Wait for it to load and select the second option "Troubleshoot program"

 3) Select the first choice, "The program worked in earlier versions of Windows but won't install or run now"

 4) Select Windows XP (Service Pack 3)

 5) Click on Test the program... and Click Next

 6) Click on ‘Yes’, save these settings for this program
So today I read some of the posts here in this thread and thought that the source for these crashes might be the same. I started playing 2nl zoom table hoping I might be able to reproduce the crash/freeze (I rarely play cash tho), at first the card match didn't load as all I was seeing was a grey box and then I changed the cards layout and it finally loaded. So I tried to move/resize the window, no freeze/crash happened. And then I opened this app "HyperCam 2" and recorded my play and after playing for sometime I closed this app and again as soon as I closed it, my tables froze for 3-4 seconds but luckily this time it didn't crash. (Saved the Stars Log files on my desktop, will send later and ask them to forward to HostJacob).
So im not the only one crashing whenever I open The Deal. Hello support, whats the cause of this?
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Old 05-09-2017, 06:25 PM   #28183
justDgmt
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by cr1s5t1 View Post
HostJacob maybe do something about those disconnections?
6 days in a row when I start my session and get disconnected for 1-2 mins remaining with 0 timebank! And it`s not only me, it`s for a lot of people on the PokerStars.RO(Romania) license!
But probably you guys are too occupied with the rake increase and VIP system.
i got dsc almost everyday for 2mins around 19:30 cet, ps.cz
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Old 05-09-2017, 08:39 PM   #28184
limp2trap
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by justDgmt View Post
i got dsc almost everyday for 2mins around 19:30 cet, ps.cz
Quote:
Originally Posted by cr1s5t1 View Post
HostJacob maybe do something about those disconnections?
6 days in a row when I start my session and get disconnected for 1-2 mins remaining with 0 timebank! And it`s not only me, it`s for a lot of people on the PokerStars.RO(Romania) license!
But probably you guys are too occupied with the rake increase and VIP system.
For 5th day straight client freezes multiple times a day and tries to reconnect like i have lost connectoin, while i have perfectly fine internet to entire world and download speed of over 8mbps.I have to close it reopen it again , than it takes more time than usual than logs in and i am sitting out getting blinded out.It is a big issue when you are playing spins.
Makes it unplayable.I am playing on pokerstars.bg.
As the guy above said, maybe you are way too busy implementing the new RB system and robbing the players that pay your salary.
Disgrace !
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Old 05-10-2017, 07:14 AM   #28185
herbalerv
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Re: **PokerStars Software Improvement Thread***

Now that this huge the deal thing is at the top of the lobby how on earth do I check VPPs earnt for the month?
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Old 05-10-2017, 07:55 AM   #28186
Slugant
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Posts: 4,418
Re: **PokerStars Software Improvement Thread***

fwiw, i have dont steal focus enabled
so that when i make a note on a table a different table doesnt take focus away
but the cardmatch tabl constanly popups at a table and takes focus away from everything, how can i make sure this weak promo doesnt take focus away and i can continue typing a note?
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Old 05-10-2017, 11:14 AM   #28187
levelWAR3003
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Re: **PokerStars Software Improvement Thread***

Card promo still giving me problems, still freezing tables, nothing is running smooth like butter.
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Old 05-10-2017, 09:29 PM   #28188
moving shapes
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Re: **PokerStars Software Improvement Thread***

I'm having similar problems (again). Tables lagging and popping up/stealing focus when I don't have that option checked. Very tilting.

I don't have cardmatch at my tables. I see the deal in the lobby though..
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Old 05-12-2017, 12:58 AM   #28189
*CHOMP
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by fakeplayer View Post
So im not the only one crashing whenever I open The Deal. Hello support, whats the cause of this?
incompetent staff
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Old 05-12-2017, 01:02 AM   #28190
*CHOMP
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Posts: 107
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by HostJacob View Post
As Keith indicated, we have requested implementation of the ability to block the game, but that is complicated development and may take some time. It's also possible that via these discussions, we can isolate the problem and fix it today.

The primary issue is that we are unable to replicate the problem, and with literally tens of thousands of players playing CardMatch daily, it's hard to accept that it's a CardMatch specific problem - it has to be an issue of how CardMatch combines with something specifically, and without more information, we can't find out what that is. The more information about your system, connection type, etc, the more likely we can reproduce the error and find the root cause.



This is extremely helpful and we will try to test.



We can't replicate this without more information as to the specifics; we have played hundreds if not thousands of CardMatch games in our testing environment and haven't seen this. Log files and time stamps are always the most helpful thing we can have to diagnose.



Similar to above comment; things like log files and "when the avatar flashed at 15:07, my client froze for 3 seconds" would be immensely helpful in diagnosing these problems.
Months and months and months and months and months and months go by and you're software continues to be a shambles. Your once prestine support and software is gimmicky, faulty and most disturbingly, unreliable.
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Old 05-12-2017, 01:08 AM   #28191
*CHOMP
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Posts: 107
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by HostJacob View Post
As Keith indicated, we have requested implementation of the ability to block the game, but that is complicated development and may take some time. It's also possible that via these discussions, we can isolate the problem and fix it today.

The primary issue is that we are unable to replicate the problem, and with literally tens of thousands of players playing CardMatch daily, it's hard to accept that it's a CardMatch specific problem - it has to be an issue of how CardMatch combines with something specifically, and without more information, we can't find out what that is. The more information about your system, connection type, etc, the more likely we can reproduce the error and find the root cause.



This is extremely helpful and we will try to test.



We can't replicate this without more information as to the specifics; we have played hundreds if not thousands of CardMatch games in our testing environment and haven't seen this. Log files and time stamps are always the most helpful thing we can have to diagnose.



Similar to above comment; things like log files and "when the avatar flashed at 15:07, my client froze for 3 seconds" would be immensely helpful in diagnosing these problems.
IF YOUR Current employees paid X amount can't figure it out after going on years now not months ( since ps 7 came out) maybe its time to take some more funds back from jaime staples twitch stream and pay some smarter employees to offer customers reliable software. You're selling the dream home on the outside and once people get in the home the floors are cracked and the cielibg is falling down
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Old 05-13-2017, 02:02 PM   #28192
cr1s5t1
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Re: **PokerStars Software Improvement Thread***

Another day, another disconnection and it`s almost 2 weeks since started!
Everyday we have at least one disconnection for aprox 2 mins which is ****** tilting and also destroys our timebanks!
When the *** you gonna solve this software problems?
At the same time had 2 tables on 888 which worked flawless, maybe I should move all my bankroll there if you are so incapable.
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Old 05-13-2017, 02:38 PM   #28193
FaraChef
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Posts: 370
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by cr1s5t1 View Post
Another day, another disconnection and it`s almost 2 weeks since started!
Everyday we have at least one disconnection for aprox 2 mins which is ****** tilting and also destroys our timebanks!
When the *** you gonna solve this software problems?
At the same time had 2 tables on 888 which worked flawless, maybe I should move all my bankroll there if you are so incapable.
Same thing happening to me,usually the first hour in the session once,all my time banks gone,while 888 tables work just fine,today sitting out on the river in a big pot felt so great!
This site software is going into trash tier category fast and steady,i remember having a crash problem on my old laptop that was discussed a lot here i bet that didn't got fixed.
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Old 05-14-2017, 10:44 AM   #28194
mrfunnywobbl
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Posts: 101
Re: **PokerStars Software Improvement Thread***

There was that issue with table windows on macs not sizing properly a while back, I remember hearing about you guys fixing it in a patch. The patch held A TON, but I do still get in a little bit on my MacBook Air. Issue has been reduced by like 90%, but it is still there occasionally, incase you guys didnt know.
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Old 05-19-2017, 07:11 AM   #28195
suboptimal
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Re: **PokerStars Software Improvement Thread***

So, any date for the Card Match to go away?
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Old 05-19-2017, 10:34 AM   #28196
fakeplayer
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Re: **PokerStars Software Improvement Thread***

so its been like weeks now, still no reply from devs about client crashing after trying to open The Deal. Some dude even posted a log about the same issue, dont see him offered solution...good job!
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Old 05-19-2017, 03:33 PM   #28197
Joao.Cardoso
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Posts: 71
Re: **PokerStars Software Improvement Thread***

I'm playing on the pokerstars.pt

Last month Card Match was full of bugs. Didn't started on some tables. This month Pyramid Bonus is the same. I can't complete one.

Today I've played 549 hands after opted in. Your software says I'm missing 4 pieces.

Playing 100 hands: This is ridiculous. Played 549 hands. Even if the folds don't count my VPIP is nearly 22 for the session which means more than 100 hands voluntarily played.

Be dealt pocket aces: On those 549 hands got them 3 times.

Win with three-of-a-kind: Ironically those same 3 AA dealt won with three of a kind. Two went to showdown, one got a fold (no full houses, sets only).

Win 10 hands at showdown:
Your software says I'm only at 6/10 loool. No comments on this one. Way more than 10 hands I've won at showdown. Way more!

I've contacted support, but lately the support are just bots. I don't even understand the replies I get. You are cutting costs everywhere and in the near future your players will be the ones cutting you on (they already are). The experience with pokerstars is so frustrate nowadays. How I saw you back in 2008 and how I see you now. The only thing that still stands is the name really. The whole experience is a frustrating one.

Your promotions are just a joke and if that would not be enough they are full of bugs and one can't even complete them. You are really going on a downhill path. A crash awaits down the road.

Who pays for the time I need to waste with your support in order to get fixed something that should be automatic?
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Old 05-19-2017, 04:33 PM   #28198
ItsOnlyChips
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Posts: 2,204
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by suboptimal View Post
So, any date for the Card Match to go away?
they really r torturing u guys w turning this promo on & off. they dont include it in the challenges window anymore so u cant tell when the promo ends

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Old 05-20-2017, 01:23 AM   #28199
levelWAR3003
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Re: **PokerStars Software Improvement Thread***

Card match still lagging tables, cannot enjoying my experience playing a session.

Will be posting here everyday till you get rid of card match.

Thank you
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Old 05-20-2017, 01:31 AM   #28200
levelWAR3003
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Re: **PokerStars Software Improvement Thread***

Your software freezes all
My tables and forces me to fold every hand

Thanks for fixing this on going problem for 2 months with cardmatch.

Well done PokerStars well done
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