[PokerStars] Software Improvement Thread - Page 1126 - PokerStars: General discussion -- Two Plus Two Poker Forums

Omega Centauri died, arp died, now whirlpool is dying (currently not running). A big problem with these zoom pools is that once they stop running they're really hard to get started again.

Can we make the zoom pools play as a single table when there's less than 9 individual entries (for full ring), maybe even two single tables when there's less than 18 entries. This would make these games so much easier to start and I'm sure we would see much more action if these were implemented.

Quote:

Originally Posted by LordRiverRat

This is actually a GREAT solution very surprised it hasn't been implemented or even discussed yet.

Thanks for your comments - the team has discussed it and it's been implemented in low liquidity markets. We're not sure it is needed here, but we understand the merits.

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04-28-2017 , 12:19 PM

#28127

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by Shokyu

Hi, for a while now 15$ on demand mtsngs would not open after registration only after a click on "take my seat" and every now and then PS would not switch the table after getting reseated to another table. Any idea why?

We're not sure why this would be happening. The next time it occurs, would you please send your log files to Support so they can look into it?

Please go to Help > Log Files, add a thorough description of the problem and click Send Log Files.

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04-28-2017 , 12:25 PM

#28128

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by Gurtofen

Hi guys, first post here so I hope I have put this in the right area....

Anyway, I am an Aussie playing on Pokerstars and I have emailed them numerous times about a software issue in their program and was wondering if anyone else was experiencing the same....

The problem: at random times when manually typing in a bet i.e $2.31 the bet that actually gets placed on Pokerstars is in reverse order i.e $13.20!!! This has happened to me know on about 20 occasions and I have video proof.......to even get Pokerstars to acknowledge the problem, I had to provide screen shots and then screen capture evidence......I have since done all of this and reinstalled the Pokerstars program on both my iMac and MacBook Pro and the problem still exists!

Is anyone else experiencing the same or had similar issues? This issue has cost me significant money as software issue overbets have been called and or raised resulting in some big pot losses. I had to keep playing to try and get video evidence and I know have at least 5 different video captures but numerous that haven't been captured.

I am very disappointed with Pokerstars as they just keep saying they are treating the issue seriously but do nothing other than tell me to resin tall the software. I have asked for compensation for the money I have inadvertently lost or at least something in return for the issues I am experiencing but they never reply to those questions.

Thoughts?

We have not received any other reports of this problem occurring. We do appreciate the log files and videos you sent, and the team is investigating but so far we have been unable to reproduce the effect or determine the source. We are sorry that we have not been able to pin this down yet.

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04-28-2017 , 12:33 PM

#28129

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by justDgmt

how about fixing ante tables autobuyin?

This issue got bumped again. It is a candidate for the next build cycle, but has not been chosen for development so I can't say whether we'll have it resolved in the near term or not. Sorry!

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04-28-2017 , 12:35 PM

#28130

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by Critz

would be nice if omaha spins would also be included as spins for the missions

Thanks for posting - I have shared your comments with the Missions team.

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04-28-2017 , 12:39 PM

#28131

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by bardaks86

when PS/FT avatar bug will be fixed? can't delete avatar properly,when i play in PS client with blank image,it always shows full tilt avatar at tables.it's known bug for 6month+,at least it's what support said when i wrote 2-3 messages long time ago.

As far as I can tell, the feature is working as designed. If there is no PS avatar and a player has an FT avatar, the FT avatar will be shown at PS tables.

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04-28-2017 , 12:48 PM

#28132

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by badmoe92

why are you guys having those casino bonus pop ups if i log in?
i want to play poker not dumb casino games
i remember the good old days when this was a poker site not a slot and other ****ty casino games site

Quote:

Originally Posted by yahooza

+1

i have casino games fully blocked and I'm also receiving these casino bonus pop ups, pretty shady move amaya

Thanks for posting to raise this issue - I don't think it should be happening and suspect we may have a bug or more likely an inadvertent error in configuring promo messages. I've asked someone to investigate.

Follow-up: The team agrees it is probably a misconfiguration on our part. Could you please send me a Private Message with your Stars ID? Also, if anyone has screenshots of the bonus / promo in question that would be most helpful - thanks!

Last edited by PokerStars Keith; 04-28-2017 at 12:56 PM. Reason: Ask for Stars ID & screenshots

Quote

04-28-2017 , 12:52 PM

#28133

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by Longines

Win10 Enterprise 1703
PS build 17452

Filtering in the SCOOP tab appears to be broken. If I click on the Event Filter and untick any single criteria then no tournaments are displayed

Quote:

Originally Posted by ItsOnlyChips

^ u dont even need to untick anything, just enabling the filter empties the list

Quote:

Originally Posted by st1nos

^ At least your client is loading the SCOOP tab... For me it has been saying "Loading..." since it came into existence. Same for the SCOOP tab under Events. Manually having to search the events and sats in the Tourney tab sucks big time.

Thanks for posting and sorry for the problem - this is a known issue that the team expects to have resolved with the next build. So it should be cleared up around mid-May, depending on your license.

Quote

04-28-2017 , 01:01 PM

#28134

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by The Imp

I know it's pissing into the wind at this point but could you guys email support/send log files? Last time I tried moaning at them they kept saying it wasn't a widespread problem etc. It only takes one of us to reach a competent Stars employee and it might get fixed. Long odds I know.

Quote:

Originally Posted by ItsOnlyChips

for those having issues w cardmatch i suggest listing ur OS, stars region & build, 3rd party software and maybe that will help isolate the problem

it does seem the vast majority dont have issues otherwise these forums would be flooded. obv infuriating for those that do have issues as it seems unplayable then

Thanks to you both for your helpful suggestions.

We know that Card Match makes extra demands on graphics, so updating drivers, adding memory or upgrading graphics card may resolve the problems.

Quote

04-28-2017 , 01:05 PM

#28135

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by Professionalpoker

The new Powerup Poker crashes 100% of the time (Play Money)

Sorry about that. Like Card Match, the new PowerUp Poker game also makes a higher demand on graphics, so updating drivers, adding memory or upgrading graphics card may resolve this problem as well.

If you try those tactics and you still have crashes, please send your log files to Support. Go to Help > Log Files, add details about the crash, your system, your graphics card/memory/drivers, your client build version, etc., and click Send Log Files.

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04-28-2017 , 02:07 PM

#28136

The Imp

old hand

Join Date: May 2015 Posts: 1,702

Keith, let us opt out of CardMatch please - allow us to remove it from the tables. It's causing crashes - something that you were aware of last time it ran, it feels malicious to bring it back with no option to disable it. Zero crashes when the promo isn't there, multiple crashes per day when it's running. At least give us a user.ini modification or something to get rid of it.

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04-28-2017 , 03:36 PM

#28137

Slugant

Carpal \'Tunnel

Join Date: Aug 2010 Posts: 7,128

Quote:

Originally Posted by PokerStars Keith

Thanks to you both for your helpful suggestions.

We know that Card Match makes extra demands on graphics, so updating drivers, adding memory or upgrading graphics card may resolve the problems.

i have my excellent drivers updated and a brand new graphic card, and while i can play every game smoothly, cardmatch in its current form still causes crashes, freezes and a lot of delay. any possibility of fixing this in the next build cycle?

Quote:

Originally Posted by The Imp

this would be a great help too. Instead of asking your customers to update their graphic cards maybe give them a choice to use a non-freezing pokerstars? sounds like logic to me. And i would rather play every day on a solid client than on a crappy one that gives free $2 each day

Quote

04-28-2017 , 05:56 PM

#28138

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by SleazyP84

Can you still not use symbols in your PS password?

You can use some symbols in the password for your Stars Account. I don't know what the full set of allowable characters are, but I just created a PW using , among other things, ,.?!#$%&*():;.

The only thing I can suggest is try using symbols and if some don't work, let me know which ones (you can Private Message me if you want - or contact Support).

Cheers,
-Keith

Quote

04-28-2017 , 06:01 PM

#28139

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by The Imp

Quote:

Originally Posted by Slugant

I have shared both comments and suggestions with the team. I'll let you know if there is any movement on it.

Quote:

Originally Posted by Slugant

Can you let me know the details of your graphic card (make, model, chip, speed, memory, driver version) and your client build version (Help > About PokerStars, 5-digit build number)?

Quote

04-29-2017 , 12:42 AM

#28140

bardaks86

centurion

Join Date: Dec 2011 Posts: 145

Quote:

Originally Posted by PokerStars Keith

As far as I can tell, the feature is working as designed. If there is no PS avatar and a player has an FT avatar, the FT avatar will be shown at PS tables.

but how can i remove that FT avatar? long time ago they asked to merge my accounts to one,i did and from then on i play only in PS client,but when i play with no image it shows that FT avatar.

i think normally it should be like that:
if customer uses FT client then it shows only FT avatar
if PS client then shows custom,blank or PS image gallery avatar

Quote

04-30-2017 , 11:30 AM

#28141

danfiu

adept

Join Date: Jun 2009 Posts: 753

I am experiencing huge lags when playing on PS. It is around every 1hour or so and I hear the noises but cant click and ps doesnt answer. Problem only resolves when I am opening task manager and kill the process.dont think its hardware issue, since i have a supercomputer

Quote

04-30-2017 , 01:04 PM

#28142

justDgmt

grinder

Join Date: Apr 2010 Posts: 676

insane lag atm

Quote

05-01-2017 , 10:02 AM

#28143

SleazyP84

old hand

Join Date: Dec 2015 Posts: 1,223

Quote:

Originally Posted by PokerStars Keith

I was trying to use a symbol as the first character, that's why it was refusing it

Quote

05-01-2017 , 02:48 PM

#28144

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by SleazyP84

I was trying to use a symbol as the first character, that's why it was refusing it

Yes - sorry, I should have mentioned that. Passwords must start with a letter, contain at least one number and be at least 8 characters long, but beyond that I think most regular keyboard symbols are valid.

These minimum requirements are shown in desktop clients on the Account Creation screen:

... but not in the Account > Password utility for changing your password unless you submit a new PW that doesn't conform to the rules, in which case you see this popup:

Quote

05-01-2017 , 09:59 PM

#28145

OhEllNo

centurion

Join Date: Jul 2016 Posts: 153

do you plan to add another 'easy seat' option soon? (the toolbar that let me open multi tables in one clic)

Quote

05-03-2017 , 09:35 AM

#28146

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

==============

Server Restart on Thursday this week

We are planning full system restart on Thursday, May 4th at 7:00 ET.

We are conducting more extensive maintenance tomorrow, so the downtime may be longer than normal. Estimated downtime is 1+ hours. If all goes well we should be back up by about 8am ET but there is a possibility that we could have delays getting all systems online.

We appreciate your patience during the restart, and apologize for the inconvenience.

==============

Quote

05-03-2017 , 09:38 AM

#28147

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by OhEllNo

do you plan to add another 'easy seat' option soon? (the toolbar that let me open multi tables in one clic)

There are no near-term plans to introduce another Easy Seat option, and nothing that I know about further down the road. I let the team know of your interest in the feature.

Quote

05-03-2017 , 10:09 AM

#28148

kelnel

veteran

Join Date: May 2009 Posts: 2,718

insane lag at the moment
(Location Asia if that is relevant)

Quote

05-03-2017 , 02:42 PM

#28149

NoSurprises

old hand

Join Date: Feb 2008 Posts: 1,869

Quote:

Originally Posted by kelnel

insane lag at the moment
(Location Asia if that is relevant)

Same in UK this evening.

Quote

05-03-2017 , 06:09 PM

#28150

PokerStars Keith

PS7 Community Mgr.

Join Date: Jul 2013 Posts: 2,269

Quote:

Originally Posted by bardaks86

I couldn't find any way to remove the FT avatar through the FT client. You might try contacting Support to ask them to remove the FT avatar for you if they can.

Or you could copy the blank (no image) PS avatar, save it as a .jpeg, and then request to use it as a custom image through the PS Image Gallery menu. Then you will have a PS avatar so the FT override should not happen.

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