Thanks for posting, this has been investigated and we expect to have it resolved in the next client updates planned for April.

I'm sorry you're experiencing a crash with BTC. To help us with the investigation, could you please send log files to Support the next time this occurs? Go to Help > Log Files, add a detailed description of what you were doing and what happens, mention that it only happens with BTC, and then click Send Log Files. Thanks.

Could you please let me know your client version? Go to Help > About PokerStars and look for the 5-digit build number. Also, how does the client crash? Does it suddenly close, or does it freeze such that you have to kill it?

Nope - it's a bug which we expect to have resolved in the next client updates scheduled for April.

Thanks to you both for posting your comments. I will share your viewpoints with the team.

Yes, that's because 'The Deal' is currently not available for the UK client.

Im curious as to the logic of making a player automatically being forced to post the big blind in cash games when the table is first opened and the seat they get placed in is Big Blind (existing tables not new)... verses the option to look at the table and see if it is going to collapse...

at a minimum half of the tables you join in the lobby (full ring) collapse as the grinders jump ship the second a fish busts... as a result you often get dumped onto a table with 7-9 seats and all but a couple sitting out before leaving...

the results more often than not is the forfeit of the posted big blind...ive been tracking this for a while and it is resulting in a loss of 6bb/1000 hands or 60bb/10000...

why does the option to auto join or manually join not exist? It does for a new table does it not? why not existing? losing 6 buy ins over a 100k hands is a pretty decent leak which is pretty hard to correct when it has nothing to do with playing the game...

I am sure you guys know that tables last for at best a few minutes (6.6 bb orbits is what i average)... translates into 15 tables per 1000 hands (plus another 15 tables where you look and leave without playing a hand)


would be nice to not give away free money

^disable auto-seatme in settings/gameplay/advanced. you can also enable "ask to post blinds when a new game starts".

thx m8!

I had tried to do that before but it must have been with PS6 and not 7... never even though to look... cheers

Can anyone confirm that the zoom hand history problem has been resolved?

Thanks,

The Zoom HH problem should be resolved for those .COM players who have upgraded to the latest client that was deployed on Monday this week (Build 16916).

After reading all of this I get the feeling there is something wrong with the software develpment process or the QA process at stars. Constantly breaking things that weren't even changed is not a good sign. Maybe you should change things in that regard? Maybe switch to an agile software development process (SCRUMM or something like it)? This just can't keep going on.

Is allowed HUD (starshelper in particular) that shows:
- pot odds (40%)
- effective stack (100)
- smallest stack (50)
- hand ranking (pair of deuces)
I thought the ingame information was not allowed but I just saw a twitch streming with all these information on and streamer telling it's all within the rules so just to be sure - is it allowed?
The stats evolve as the hand evolves (fold raise flop) to reflect current pot odss to call and so on.

yes,
I copy-paste from PS site
every function from StarsHelper is allowed by PS-thats why when PS ban some functions-SH updates.
Basically you can use 3rd party software that shows player statistics,pot odds,chips to bb's,autobetsizing,but you CAN'T use programs that decide your bet size based on what happened on the table or some software that makes a decision instead of you.
Starshelper is 100% safe and allowed by PS.

When you have a moment in between dealing with more important issues, can you please come back and answer the above for me Keith?

Tks

is it me or did pokerstars decide to remove the hyperturbo sats for tournaments?

It's not just you. I only have hyper sats to the Storm and million showing. All the others for normal MTT's have disappeared...

Edit: now only have million sats showing.

How long has this been going on? I liked those because it gives me the oppertunity to play some higher buy ins tourneys

No idea. I play them most days and they we're there within the last 24hrs.

I've been playing for the last couple of hours but, have thus far brought into MTT's directly so, only looked and noticed them missing after you brought it up.

Almost all hyper sats are off.

There back up and running again now.

Hey, Sonic -

Not in the near future, no - if by that we mean "in the next few build cycles". Farther out (and I have no idea how far), we do intend to bring more of the features that were introduced with the Mercury theme to other table themes.

The reason it hasn't been done yet is simply the perennial "priorities and resources" conundrum we face every build planning session. We have limited resources, and porting those elements to other themes has not been assigned a high enough priority for resources to be allocated during any build cycle on the development roadmap at present.

One contributing factor to the delay is the fact that we have too many table layouts (meaning the design for adding any new table element has to be done several times to cover each of the different table layouts), and there is a longer term initiative being discussed to reduce those permutations down to a couple of base table models and then skin those to match the look & feel of most of our current themes. The time to port the Mercury-specific elements will be when we design those base models, because then every theme will get them.

But that would be a big project and when that will happen is not known at this time. So, all I can say is "some day".

However, I am curious to know why you rejected Mercury in favor of Black. Was it for purely aesthetic reasons (preference for the look & feel of one over the other)? Or was it for reasons of mechanics / layout? If the latter, what in particular do you like about Black or dislike about Mercury?

Feedback like this will be helpful in tooling our base table models in the future.

Maybe your company should stop flying team pros like the terrible Jaime Staples around the world on our rake? And rehire compotent staff familiar with wtf they are doing? Or am I right, that when amaya bought Pokerstars they had differing internal systems that has been an epic disaster integrating with each other.

Enough with your constant apologies and bandaid fixes and rhetoric. Your offerings are a complete dissappointing and by dissappointment i mean embarrassing joke.

Gotta say, very disappointed I accidentally upgraded my pokerstars today :/

Although I highly dislike the new filters (I much preferred the old tabs), I understand why the change was made. I'm sure I'll learn to live with it!

That being said - the removal of the easy seat capability is mind boggling. I used it literally all the time. It was one of the features that pokerstars had (amongst others) that really keeps me playing at the site.

The ease and convenience of it really made the whole pokerstars experience much more rewarding and enjoyable.

It's definitely a significant set-back for me with regard to pokerstars software capability. I've been eyeing other sites for a while since all the negative changes to player rewards programs, and this is making other (juicier) sites w/ better rakeback deals look a lot more inviting...

You know the adage 'if one person takes the time to speak up and complain about something, you know there's exponentially more that are thinking the same''?

That being said. I appreciate how open and forthright you are in this thread. As you can tell by my post count, I don't whine often.

fwiw - been a supernova for years and years (1.1 mill vpps), so I like to think my opinion means something.

edit - ie. I was planning on writing this post, then playing for another hour or so for fun at lower stakes. Due to it being much less convenient (one click to play button), I'm not gonna bother. I mean, probably only about $30 or so in rake, but I can see this becoming a recurring theme.

Hey Keith,

Thanks for taking the time to respond to my post. I know your very busy so, your detailed and informative answers are always appreciated.

I'm always happy and willing to give constructive feedback on things from my own playing perspective.

I rejected 'Mercury' for 'Black' due to a combination of both aesthetic and mechanics / layout reasons.

Here are pics of both for comparison:





Here are the main things I notice when comparing them to each other (please bear in mind that these are my own personal thoughts and will no doubt differ from alot of other players):

Black - It's an open looking table, which gives a spacious look to it. It's simple / clean and not busy looking. It has good sized player badges and avatars. Bounties are well positioned and easy to see. It has a time bank countdown clock. Overall, everything looks in proportion and is a good easily viewable size.

Mercury - The whole thing looks like it's been squashed / compacted down and stretched. There isn't alot of room within it, which results in it looking very busy. It has smaller avatars and the bounties are positioned not only poorly but, are less clear to see and are in different places depending on your seat position (If you look at the top 2 positions, the bounties are also on top of each other). It doesn't have all the individual icons (like the tile tables icon) to click on - instead you have to click on a 'scroll down' and then choose what you want, which isn't ideal when your trying to do something whilst trying to play. It doesn't have a time bank countdown clock (the numbered one). The one and only thing I do like about it, is the top right info option - showing blind levels and player position.

I've tried using the 'Mercury' theme on a couple of different occasions but, found myself struggling with it (for all the reasons listed above in comparisons, along with some I can't think of right now and have missed mentioning). I personally wouldn't consider using 'Mercury' again in the future, unless some of those things mentioned we're addressed.

Hope this helps in terms of feedback...

What Sonic said +1

I use the Slick theme and turn off avatars so that the result is a more open view. What I'd really like is a theme with no images, however the No Images theme is that squashed racetrack variant which is too cluttered.