yes, I emailed support a week ago and they say that beta for it is over and 'Easy Seat' feature is now unavailable. I think we both know why...

I can re-size/move the windows/tables around properly now but still get the double-click issue.

I would like to be able to set my table limits in bbs instead of chosing a specific limit. I.e always play 0.10/0.20 and higher limits when I have 100 bbs for them.

FYI - From HostJacob in the Promo thread:

Just a quick note - the recent Windows update appears to be causing issues with The Deal. As a result, we have turned off The Deal for Windows clients while we work on a fix. It will continue to run on iOS and Mac during this time. Apologies for any inconvenience.

Could you please let me know your client version? Go to Help > About PokerStars and look for the 5-digit Build number.

16872
the biggest problems are the tables resizing to microsmall when i drag to enlarge, and the unresponsive buttons on the screen. I've sent log files to support, but they said they didn't receive(twice).

also, fwiw support has emailed me that compensation for the crashes are being calculated, but added to that there should be compensation for the poor quality product we've had to endure while paying a lot of high rake.




Fundamentally ALL rake during ANY game that we've experience poor quality in pokerstars product should be refunded in full.

Respect, guys!!! You are doing a hell of a job in making Stars-software even worser than Playtech's IPoker. Years ago i thought this would be mission impossible, but you really succeeded in getting there.

- 4 weeks ago i requested my handhistories of the last few months....still waiting. First your support excels in incompetence, then after exchanging a few emails they tell me i will get them as soon as the problem is fixed.

- Stars-client is crashing on a regular basis

- features are not working as supposed

In short: support is crap, software is crap, promotions are crap. Conclusion: Amaya-Stars is crap.

thanks, i cant wait for cardmatch to be over and resume normal play

That is actually a good argument for the RNG being fair: they are too incompetent now to properly rig it even if they wanted to

The best thing to do is to simply not update the client unless you are forced to. I'm running a version from before November 2016 and it is working relatively well.

Hi,

The last week I have experienced several disconnects, while everything else on the internet works fine. Even pokerstars own servers report that everything is fine except the connection to the manx dc

I play husng and this causes me to lose a lot of games and EV ( +100$ the last couple of days ).

pokerstars support is the worst, asking stupid questions and trying to blame my internet connection.

It shouldn't be that hard to implement a better tool to provide a status to the users and the support people, also, implementing proper failover mechanisms should be a must.

after 'fix' pokerstars program on mac still resizing to tiny-tables suddenly while dragging.

also
zoom players info on table, while playing for real $$, is invisible sometimes.
so i can be first to act and i can't see the stack sizes, names, etc of me tablemates

I have serious issues with stars support, they don't even have knowledgable people writing their gfy templates. I'll comment on some of the things they mail below.

To nontechnical people, this may seem like a valid explanation but in the pokerstars context this is just plain ******ed.
The actual amount of information that needs to be transferred between client and server is basicaly what is shown in the handhistory . In the timespan of a single hand you can literally send the equivalent of thousands of hand histories to the moon and back.
Even a large percentage of packets being lost shouldn't be an issue with proper error detection and correction.

you don't need administrator access to do any of the required (layer 3) troubleshooting

huh, why isn't this all built in and a one-click option?

Why are they in that list? Why doesn't stars have multiple datacenters with private interconnects?

The name "world wide web" doesn't refer to that.

Well, no. as explained previously the actual amount of information that needs to be transferred is quite small.

questions remain: why isn't there better monitoring, logging, error detection and correction? I'll tell you why: because they don't give a ****.

Build number: 16872

IMO that means that there's more data to be moved between PS and the player side.
BTW- could PokerStars implement patch notes to be displayed before every update? It would be IMO an ethical approach. For example: i don't want to update my client and then totally randomly find out that some kind of a feature is removed without any PROPER notice (and then spend hours to find out what happened and why there's something missing). What i would like, is that the next time i update, i first see the patch notes of every single change to be made and if i disagree with the changes, i can choose not to "update".

Maybe if they cared about that...

PokerStars should allow you to pin specific hands within the notes you have on someone.

I've suggested this before, and it would make certain things so much easier.

Using 3rd party software to arrange tables (tables are resized on opening) - Cardmatch is still making tables crash on resizing occasionally. Not often, maybe once a week. But it's once a week too often.

I get that you're not going to attempt to fix it within the next couple of weeks. Please at least try to fix it before running the promo again. It's no fun hoping the client doesn't crash every time I add a table.

or, the intelligence/experince level isnt what it was.

It's probably a combination of many things including a lack of proper training and intelligence, poorly upgraded infrastructure and lack of communication within compartmentalization. Whats concerning about it is the client software has clearly suffered a massive setback in two years. How has the bot and cheating detection even maintained the same levels of protection in two years, let alone innovate and stay on pace woth cheats when they cant even get their own software right

In terms of why the software is so bad, what makes sense is when two big companies merge they both had seperate internal systems they used and trying to integrate two seperate internal systems and the knowledge of the employees of amayas software integrating with pokerstars software and internal systems has obviously been an epic fail. I suspect amayas side has had more pull but who knows. I suspect from the link I provide amaya took over on implementing new ideas from canada and the pokerstars crew in isle of man are having a terribly hard time maintaining it. The end product is continued and unreliable ****e for customers.


http://www.amayasoftware.com

that would be really cool

So just me or not getting hand histories sent? Been 5-10mins now its it'll be 24hrs or no answer.

My PS client is contantly crashing for atleast 3 weeks. I don't know what to do. It crashes several times an hour, sometimes 5-6 times within 10 minutes, other times I can play for an whole hour without crashes and when I'm regged for BTC and waiting for the next game to fire up I browse the internet just to go back into the client wondering why nothing happens and it has crashed, meanwhile I blind out in the game without noticing. This is infuriating and has happened several times now and I feel robbed, playing 5$ BTC. What in the actual **** is up with your pissy ****ty ******ed software? I'm gonna change site if this keeps on happening for sure, it's unplayable. The only reliable thing with PS is the crashes.

Also can you fix the bug with the "queue" disappearing in the BTC tab when you're playing a BTC already and then closes that game window? I have to launch my tournament panel to find the game, unreg it and reg it again from the BTC tab to see the queue again.

I want a compensation and a fix or I'm taking my roll elsewhere.

Is there a date for the missing hand histories to be fixed? This is beyond absurd that it's not a super top priority fix.

Some time in April, assuming no new casino games need added of course.

+1000