The supernova progress bar has been stuck for over a week for me and the rebate option has been gone for 2 days.

They're probably gonna fix the Supernova bar issue by just removing Supernova altogether . But hey, we don't have to worry, I'm sure if they were to do something like this we would be notified with a year in advance... Wait.

Any time frame for when I'll be able to exchange my StarsCoins for cash?

They say they're not going to try to fix it until Tuesday.

Unless they're really that incompetent/short-staffed it's more likely that they've deliberately removed it for a few days to see what people use their points for with no cash option - whatever you do don't buy Spin & Go tickets

That's definitely possible. And yeah, not using them on that or other crap (sorry S&G regs).

Same for me. It does still give you stars coin, you just have no idea when you're getting it.

regarding the disappearing hands from the replayer. Does this mean no hand history is recorded and my HM wont have that hand?

Yes you have to manaually request every 200 hands from PS. Pain in the ass

+1

Pokerstars dropping the ball one more time. How do you go from best company in the business everyone loves and trusts to this, I have no idea. They must hate money.

You can get more than 200 hands at a time if you email support

This situation with stars coins in vip store is terrible,terrible,terrible !!!!!
You do not know that you hold money which is not your for days?Coins are money.
Tell what's behind this?You are lying to this technical question.
Whether you will have to pay penalties because you're holding the money of all players illegally?
I gathering 2 months coins to get it changed and played...

Yesterday asked to manually exchange coins to cash. Got declined. Today asked the same thing and got my money in my Stars account in less than an hour. So if you need your rakeback you know what to do.

...My guess is that today they realized that they can't fix the problem in the nearest time, so they greenlighted the support to manually do the exchange.

They've refused to do it for me, just the same copy + paste that others received days ago.

Stars are so bad now. Contact form was broken in the client too, so many bugs.

Would be nice if a Stars rep could offer an explanation.

Make auto-time banks optional or at least opt-out, 6 minute breaks in MTTs, and when I bust a satellite now it is annoying having the new thing pop up showing other satelites to the same tournament when multitabling...Can this be changed? Thanks

The bug with VIP Cash Rebates is now fixed and they are again available in the VIP Store. Apologies for the inconvenience caused by them being unavailable since Friday evening.

Regards,
Dylan

when will the supernova / vpp / starscoin progress bar be fixed?
it says 100% for more than a week now

ante tables autobuyin bug still not fixed, it has been almost a year! wtf

this!

When is the zoom thing gonna be fixed`?

"Go in the forum Dylan and offer the bare minimum rhetoric and shut them up".
Which one is it

1)Pokerstars support staffing had been depleted, which is why the support is now horrendously transparent, slow, ignorant and uncaring.
2) most of the competent staff have moved to positions they are unfamiliar eith, and those positions have been filled with people unfamilar woth there new roles, and amaya offers a internal payscale based on job abilities and saves more $ for shareholders because most staff are now amateurs at there new positions. No offense pal but your support is a joke now. I can provide a link that shows amaya employs between 100-200 staff to oversee important client and software changes and your software has been an unreliable piece of crap since 2014. Your support has too. Do you still pay lee jones, eric hollreiser and the rest of the muted pr staff the same pay for being PR people that tweet out music likes, burger recipes, and selectively piggy back kevin hart appearences while keeping silent on any and all player issues like this and many others.

.

What the actual ****?

I just lose an all-in PLO zoom and I can't replay the ****ing hand?

What is this bull****?

FIX YOUR ****ING SOFTWARE.

**** it Stars. Not sure what shady **** you're up to but I am out.