I use windows 7, and my Anti virus programm is also Panda free. I downloaded this speccy, but i dont now how to post the summary text file, but maybe i just need to buy new PC and everything will be fine? This PC i have is also pretty bad

Thanks for the quick reply!

Okay, so this is interesting - and points to the elusive nature of this bug. Our software didn't change (meaning the code didn't change, either on the client or server side) from the time you had frequent crashes through to now when your experience suddenly stabilized.

So, something else might have changed, and if we can figure out what that might be, it could provide a clue for the investigation - point to an area to focus on.

Could you please take a few minutes to think about what might have been different the last few days, either with your system, 3rd party tools if you use any, driver or OS updates, other software you may have had running, types of games you played, number of tables, features engaged, etc. Anything you can think of would be appreciated - thanks!

I sended .dmp file to support and read that that kind of file is too read what happen to some application. No change in system, 3rd party tools if you use any, driver or OS updates, other software you may have had running, types of games you played, number of tables, features engaged like 0 change i made. But had crushes like 50% of then when i press my left mouse button on bet/raise/call ps buttons or when i load a lot of tabs in chrome. I have old desktop and my video card dont have up to date driver coz the new one have problems with win 7 and 10 and i read in nvidia forums that its hard to make it work like atleast 2h+ work so i didnt do it. From time to time if i watch some film or play warcraft 3 tft or watch ytube, there is notification from win 7 that my video driver stop respond and all of my windows goes minimizes and after some seconds all is good. If u want i can send u a file made with AIDA64 for my comp for all programs,process etc i have.

Yes, please send that file to Support, and let them know it is related to the crash bug that appears to have stopped affecting you. Thank you!

Open Speccy
Give it a minute to scan your system
Right Click on Summary page
Select All
Right Click on Summary page
Copy to clipboard
Paste here in 2+2

REPEAT THE ABOVE FOR THE GRAPHICS PAGE

My two pages look like this:

Summary
Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 2500K @ 3.30GHz 50 °C
Sandy Bridge 32nm Technology
RAM
4.00GB Dual-Channel DDR3 @ 668MHz (9-9-9-24)
Motherboard
ASUSTeK Computer INC. P8P67 LE (LGA1155) 31 °C
Graphics
BenQ VW2420H (1920x1080@60Hz)
1023MB NVIDIA GeForce GTS 450 (Undefined) 49 °C
Storage
931GB SAMSUNG HD103SJ ATA Device (SATA) 33 °C
Optical Drives
Optiarc DVD RW AD-7260S ATA Device
Audio
Realtek High Definition Audio

GRAPHICS
NVIDIA GeForce GTS 450
Manufacturer NVIDIA
Model GeForce GTS 450
GPU GF116
Device ID 10DE-1245
Revision A2
Subvendor Undefined (0000)
Current Performance Level Level 1
Current GPU Clock 50 MHz
Current Memory Clock 135 MHz
Current Shader Clock 135 MHz
Voltage 0.950 V
Die Size 228 mm²
Release Date Sep 13, 2010
DirectX Support 11.0
OpenGL Support 5.0
Bus Interface PCI Express x16
Temperature 45 °C
Driver version 10.18.13.6822
BIOS Version 70.26.27.00.00
ROPs 16
Shaders 192 unified
Physical Memory 1023 MB
Virtual Memory 1024 MB

GETTING A NEW PC

Knock yourself out
You are not curious to discover what the problem is?
Or do you have a life?
A windows 7 machine of any age should run PokerStars as far as I know
I have a rubbish old Windows XP laptop & it runs PokerStars with no problems
PokerStars is a complex program, but it has never been hard on my systems

My software freezes regularly and stars always blames my net connection lol

tiniest bit of lag today early in the session while I had about 14 games up, but it caught up quick and only lost my time-banks

so 3rd session since I went from a downgrade build to the newest build with no crash

hope it stays good this time

Hi, i'm looking for a bit of help deleting all of my notes from within my client so i can start over. I'm operating from a Mac if it makes any difference. Just want to delete all of them if possible. Thanks in advance.

Build 13794, way too many crashs seems to happen when i open up the cashier and try transferring money.. or sometimes when i double click like the bet slider and stuff.

Hey i just asked this a while ago and a friendly poster gave me this :

http://forumserver.twoplustwo.com/sh...ostcount=25481

Operating System
Windows 7 Home Premium 32-bit SP1
CPU
AMD Sempron 140 35 °C
Sargas 45nm Technology
RAM
2,00GB Single-Channel DDR2 @ 399MHz (5-5-5-18)
Motherboard
ECS GF8100VM-M5 (CPU 1) 30 °C
Graphics
Acer AL1916W (1440x900@60Hz)
256MB NVIDIA GeForce 8200 (Elitegroup) 64 °C
Storage
298GB Western Digital WDC WD3200AAKS-75L9A0 ATA Device (SATA) 39 °C
Optical Drives
Optiarc DVD RW AD-5240S ATA Device
Audio
VIA High Definition Audio

Graphics
Monitor
Name Acer AL1916W on NVIDIA GeForce 8200
Current Resolution 1440x900 pixels
Work Resolution 1440x870 pixels
State Enabled, Primary
Monitor Width 1440
Monitor Height 900
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
NVIDIA GeForce 8200
Manufacturer NVIDIA
Model GeForce 8200
GPU C77/C78
Device ID 10DE-0849
Revision A3
Subvendor Elitegroup (1019)
Current Performance Level Level 0
Voltage 1.100 V
DirectX Support 10.0
DirectX Shader Model 4.0
OpenGL Support 3.0
Bus Interface FPCI
Temperature 64 °C
Driver version 9.18.13.4144
BIOS Version 62.77.29.00.01
ROPs 4
Shaders 16 unified
Memory Type System
Memory 256 MB

Only what i want is to play in Pokerstars like always, when everything was okay

UPDATE GRAPHICS DRIVER
Your graphics driver seems to be around 5 years behind on updates. Go here: NVIDIA SITE & click "AUTODETECT YOUR GPU" button
Download & install updated drivers
You will have to reboot during installation so close everything but your browser before clicking that button

WINDOWS UPDATES AND DRIVER UPDATES
The easiest way to do this is to to follow the instructions here: INSTRUCTIONS
Click the SHOW ALL & do everything written in there

If you get offers to upgrade to Windows 10 don't accept them today
Installing all the updates & rebooting will take a lot of time
After it's done make sure to test for updates again - it will probably find more
Keeping installing & rebooting until no more updates

RAM
You would help yourself by installing another 2Gb RAM
Your programs probably lag if you play poker & have the browser open with a video playing

Also if you use a HUD/Tracker the latest versions of HM2 & PT4 are quite resource heavy

Let me know how you get on

Thanks very much for your help. Much appreciated.

PS again crashing

Build 13794

suddenly i am not able to click on pokerstar table or on client it just freeze

Lost few games because of this problem , please check and do something

Already sent all files

Luckily I did not have any crashes last 3-4 days. Build 13794

done, happy to help

As i understand up to now ps cant reproduce that crush. Not cool that over 1month we have that bug. I send log fils, .dmp file and now full reprot for my comp with Aida64 so i am writing with what else i can help if needed?

TY

Hey Keith, pls. add to Table themes choice to change felt color as default for satelites (apply to: ) that would be nice. Now we can change diff setup for KO, spin, trny, cash.. thx for considering

Suddenly as of when? "Suddenly" after you updated the PS client, "suddenly" after you ran a PT4/HEM, "suddenly" after you updated some other seemingly unrelated program (e.g. antivirus), or "suddenly" after you made absolutely no changes to anything at all?

It happens suddenly means without any change in current situation table freeze and then it remain freeze unless i close it via task manager and reopen it again

3rd party software or internet connection has nothing to do with it

Anyone having problems with zoom lately? I keep getting this :



And I was playing two tables and closed one to get a new timebank. Never had this before today.

after the restart/update cashier says i got funds in play when i clearly dont and this number keeps increasing after u open and quit more tables. relogging doesnt help.

Yeah this is little annoying. Closed both zooms for a break. Starting again and you are playing too many tables. WTF I have no tables open. Is this because predatory behaviour? Get your poop together amaya. Can't wait the micomillions when the site prolly just crashes and burns to ashes.

LOL



Ok lets sit to a reg table. No.

Well, after server restart i am now playing in ps.bg build 13531 and after ten minutes i had freez/crush After that for 40 min up to now dont have one. Saved pslog files befor and after the crush. In user.ini file i have that debug lines but now after the crush i cant find the newly created .dmp file.

Was it you who looked in the wrong place for that file? The .dmp should be in the PokerStars folder in App Data NOT in the PokerStars folder in Programs. To find the correct folder...
PokerStars Client > Help [right sidebar] > "Open My Settings Folder"

I know that from before and in that folder there isnt .dmp file after the crush, idk why and idk do ps need it. Ty for the help