I believe that if you are affected by the bug on the PS client, you'll be affected by it on the FT client as well.

Thats great! Thanks

Good to know!, thanks!

We are unable to reproduce this in the latest client. The team reports that a similar bug was corrected several months ago. Could you please check your client version? Go to Help > About PokerStars and look for the 5-digit build number in the upper right.

FYI - The Windows version of PokerStars client on the .UK license (Build 13423) just deployed with code that should address the crash/freeze bug experienced by some players. If you have had these problems, please update your client to the new build and let us know how it is working.

.EU will be next, followed by .COM, hopefully either later today or tomorrow.

Update: Both .EU (Build 13425) and .COM (Build 13424) have been deployed. Please update your PokerStars Windows client to the new build.

Tomorrow we expect deployments for .FR, .ES and .IT on PS/Win. As mentioned before, PS/Win for the remaining licenses along with all PS/Macs and Full Tilt Win/MAC software will get the bug fix in the next round of regularly scheduled client updates which should start late this week and continue next week.

I submitted a new player image yesterday and it was showing up in the client (as it normally would pre-approval) until I restarted the client. It no longer shows up in the client and doesn't show up while playing either (it has since been approved). Will I have to resubmit the image once the issues with this feature are worked out or is everything alright on my end?

Also, about how long will it take until images start showing again?

We have a bug with the Avatar images that is expected to be corrected in the next round of regularly planned client deployments. Depending on which license you use, that could be in a week to two or three weeks.

My recommendation: Don't do anything or resubmit anything now. Wait until the new clients are deployed later this month (we had a special deployment today for PS/Win clients on UK/EU/COM, but that was to fix a crash/freeze bug and did not address the avatar problem), and see if your chosen avatar returns. If it does not, let me know and we'll discuss contacting Support so you don't lose an image submission over this.

Just an hour ago my Stars client got updated to Build 13424 and it crashed again. Was this update supposed to fix the crash?

[Sent the log files from Stars Client]

Edit: After reading the above posts, looks like it was but I'm glad Stars didn't crash at important session.

Is anyone experiencing an issue with logging in? It tells me that my password is incorrect, but still logs me in. Whenever I sit down at a table or access my cashier I have the same issue... For the most part I can get to where I need to, but it is really annoying.

Send them the log files next time it happens

Updated client, played some zoom, tables froze again after a hundred or so hands. Problem not solved.

Why not for christmas? Solid software engineers.

Got the last update, now the ps client opens for a split second than closes

so sad how far stars support has fallen since Amaya takeover

Anuj22 - thanks for sending logs and listing your build version, that will be helpful.

Thanks for letting us know. When reporting, please give your client version (Help > About PokerStars, look for 5-digit build number in upper right). Please also send your log files to Support so we can start investigating (Help > Log Files, add description of the problem in text box and click Send Log Files).

yikes.

imma wait a few days to upgrade; currently ain't crashing (no HM/PT)

Someone in the NVG posted a link to the older builds of the PokerStars client. Might be helpful to some of you struggling with the update, I suppose.



Haven't tried it myself so use this info at your own risk.

I can now only open stars if I run it as administrator. not a big deal as I usually open it like that anyhow. Been like that for a few days. I updated it today (running it as admin) and then afterward tried to open it without running it as administrator, and it doesn't get past the update checker/ loading bar. That quickly disappears and stars doesn't load, or even run as a task on my task manager.

thanks for the "update".
it's now crashing worse than ever.

I am a long time pokerstars player, originally was a cash player and when that wasnt allowed anymore in the USA I started to play playchips. I spend a lot of money on chips and often buy 165 million chips for $200 USD. I normally play on 1/2mil 200mil buy in tables which in effect is over 200 dollars it cost me for a buy in. Recently i have noticed the rake for playmoney went to uncapped at my tables, which is ridiculous compared to real money games. I pay money for chips to begin with, so a hand can have a rake of 20mill which is outrageous. Do you think at real money tablles if you were to collect $20 per hand rake at $1/$2 tables people will still play on your site? I suppose for usa players that doesnt have a choice but to play fake chips for entertainment purposes you just choose deliberately to implement unrealistic rake because we have no voice or say compared to real money players. Pokerstars claims to create the same environment and experience at playmoney so people can move to real money games. My emails go
unanswered and i have spent tons of money buying chips. I see this is how pokerstars chooses to treat me. Thank you pokerstars!

Firstly, I am sorry that your emails have not been responded to. Please send me a private message with your Stars ID or email address and I will look into why this has happened. If you are unable to send a private message, please email billion@pokerstars.net directly.

Secondly, I’d like to address the question about the rake. This post in 2014 explained it pretty well, and essentially the situation remains the same. The most important thing to us is to ensure that players see the value of their chip purchases and winnings maintained over time. If we did not rake the games, then the liquidity at the low and medium stakes would very quickly dry up as the average and median balance moved higher and higher. This would be really bad for almost all players.

One thing that has significantly changed since that earlier post linked above is the number of free chips we add compared to 2014/2015.

For example, we are now giving over a thousand Billionaire Club members weekly benefits (free chips and tournament tickets) to the value of over five million chips per month, which is almost a 20% increase on last year. We also give Club members daily bonuses on chips purchases of an additional 10-15%.

During the Elite Series earlier this year we gave away many billions of chips in overlay, satellite overlay, free tickets, leaderboard prizes, and VIP freerolls, and every month since March we have run a high-stakes tournament leaderboard with almost two billion chips in prizes each month.

On top of this, over the coming months we also plan on increasing the number of free chips that ALL players receive on a daily basis, and not limiting free chips to players with zero balances.

We think that these things make the games more fun and rewarding for players, but all add more and more chips to the economy, and put them in the hands of active players. There are no cashouts of play chips, so to ensure the economy doesn’t overinflate we have to have the rake set at a sustainable level. The alternative is to have lower rake, but no promotions, leaderboards, or chip bonuses. We think this is less fun for players.

While admittedly this means that some players may go bust a little quicker, the net effect will be that a lot more players will get more chips and have a more enjoyable poker experience at all stakes.

I hope this explains our reasoning.

FWIW, that's a pretty f***ing big risk!

I do recommend keeping full folder backups of PokerStars install folder for yourself at regular occasions so you may roll back if need be (and it's possible)

edit: I'm sure Sessionlord means no harm, and is actually providing a useful archive here. His products are legit. Yet, the risk remains - Really PokerStars should offer an archive of old versions themselves, as PokerTracker for example do.

Sorry you're still experiencing problems. While we are investigating this, it would be helpful to get your log files (go to Help > Log Files, add description of the problem and click Send Log Files). Can you also tell me which client version you are using (Help > About PokerStars, look for 5-digit build number in upper right) and which 3rd-party apps, if any?

After facing problem for last 3 days i got mail from pokerstars to download latest build version

I did and got build 13424 and it crashes within 1 min

Already send the log files and hope they will find the solution soon