So in last two weeks, my Stars client froze and crashed two times and both the times I had "The Deal" window open. First crash happened on 26th April but at that time I was using this recording tool "HyperCam 2" and soon as I closed the HyperCam, "The Deal" window stopped responding and then the whole Stars Client crashed and I had to close it. I didn't send the log files as I thought HyperCam might have caused the crash and so I moved on (This was the first time Stars crashed after switching to win 10 from win 7 last year).
[Have the windows event log file saved on my comp for the above]
Then on 4th May, Stars crashed again when "The Deal" window was on but this time I wasn't using any third party tool, only had the Skype on.
Windows event log details:
Code:
The program PokerStars.exe version 17.4.5.4 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2f04
Start Time: 01d2c40da7bd5fa2
Termination Time: 57
Application Path: C:\Program Files (x86)\PokerStars\PokerStars.exe
Report Id: aec761d0-3032-11e7-8d8b-00262d9adeca
Faulting package full name:
Faulting package-relative application ID:
Screenshot of Windows Event log:
http://imgur.com/owbTzLo
So I immediately sent the log files to the support and surprisingly I wasn't told that my user.ini might have gone corrupted but instead I was told to follow these steps:
Code:
Can you please follow the instructions below:
1) Right click on PokerStarsUpdate and select "Troubleshoot compatibility"
2) Wait for it to load and select the second option "Troubleshoot program"
3) Select the first choice, "The program worked in earlier versions of Windows but won't install or run now"
4) Select Windows XP (Service Pack 3)
5) Click on Test the program... and Click Next
6) Click on ‘Yes’, save these settings for this program
So today I read some of the posts here in this thread and thought that the source for these crashes might be the same. I started playing 2nl zoom table hoping I might be able to reproduce the crash/freeze (I rarely play cash tho), at first the card match didn't load as all I was seeing was a grey box and then I changed the cards layout and it finally loaded. So I tried to move/resize the window, no freeze/crash happened. And then I opened this app "HyperCam 2" and recorded my play and after playing for sometime I closed this app and again as soon as I closed it, my tables froze for 3-4 seconds but luckily this time it didn't crash. (Saved the Stars Log files on my desktop, will send later and ask them to forward to HostJacob).