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[PokerStars] Software Improvement Thread [PokerStars] Software Improvement Thread

12-22-2016 , 09:20 AM
"the deal" is gone here too? Belgian client...
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 09:23 AM
I couldn't log in for over an hour, now I'm in but no deal.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 09:27 AM
Quote:
Originally Posted by Adjusted
I couldn't log in for over an hour, now I'm in but no deal.
What's your location?

Did they just rip everyone off? Jackpot was at like 125k orso... lots and lots of starscoins went into that...
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 09:33 AM
Quote:
Originally Posted by pies01
happy "the deal" has been turned off in Australia. obviously was a cock-up in the update that was quickly corrected. thank you.
Actually, it seems it's not showing for anyone (not just Australia).

It will no doubt be back at some stage, just like it showed up out of nowhere when it first appeared...
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 09:43 AM
Quote:
Originally Posted by DJSirMatthew
"the deal" is gone here too? Belgian client...

Did they just rip everyone off? Jackpot was at like 125k orso... lots and lots of starscoins went into that...
Quote:
Originally Posted by Sonicdahedgehog
Actually, it seems it's not showing for anyone (not just Australia).

It will no doubt be back at some stage, just like it showed up out of nowhere when it first appeared...
Correct, Sonic. The Deal has been taken offline temporarily for technical reasons and should be restored shortly.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 09:45 AM
Quote:
Originally Posted by Adjusted
I couldn't log in for over an hour, now I'm in but no deal.
Most likely you couldn't log in because of the server restart we had today.

http://forumserver.twoplustwo.com/sh...ostcount=26951

The Deal should be back shortly.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 09:46 AM
Quote:
Originally Posted by PokerStars Keith
Correct, Sonic. The Deal has been taken offline temporarily for technical reasons and should be restored shortly.
Good to hear. Now please lower the rake on the Beat the Clock ;-)
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 09:58 AM
Quote:
Originally Posted by PokerStars Keith
Most likely you couldn't log in because of the server restart we had today.

http://forumserver.twoplustwo.com/sh...ostcount=26951

The Deal should be back shortly.
Oh I missed that, I was starting to panic LOL.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 10:32 AM
Quote:
Originally Posted by PumaPerez
there is something wrong in your current software.

my system disk suddenly reported it is full, but it should not be. i tried to find out whats happening. i tried to clean up disk, but in few minutes it was already full again. so clearly something was writing veryfast onto my system partition right there. pokerstars software was running, but i wasnt playing. despite that task manager reported around 40% cpu consumed by PS which is unusual. then i found out that pokerstars installation folder is about 30GB. bingo! your software is trying to log something like mad:



so i tried to remember what i did in the morning. i started all my challenges, i played few frenzy freerolls and i tried to play one spin of The Deal. but after clicking on jackpot counter few times or on icon on right panel nothing happened. this might be the case. log is too big to open in notepad and it is also too big to send it to support. if you tell me how can i open and read it i could tell you whats happening there.

what should i do now? could i just delete that log file and restart client?
This might be related to Google Analytics being blocked by Windows Firewall. A few months ago we had a problem where having GA blocked was causing the log file to grow out of control for some players. We found and fixed the problem several build cycles back, so it's possible that you are on an older version of the client.

The current versions of the client have a build number of 15658 or higher (go to Help > About PokerStars and look for the 5-digit build number to check your client version).

You might try updating your client (close the client, then in the folder for the PokerStars software, run 'PokerStarsUpdate.exe'.

Alternatively, you could try configuring Windows Firewall so it does not block Google Analytics.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 10:39 AM
Every time the christmas all in shootout stars i get lag at zoom tables
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 10:48 AM
Same here.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 12:00 PM
Quote:
Originally Posted by 2Tuzai
Every time the christmas all in shootout stars i get lag at zoom tables
Quote:
Originally Posted by Esa_Perse
Same here.
Thanks for posting. This is probably due to a massive number of tables being created, but I've reported your observations to the team.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 12:38 PM
Quote:
Originally Posted by PokerStars Keith
Thanks for posting. This is probably due to a massive number of tables being created, but I've reported your observations to the team.
It's not just causing lag at zoom tables. I'm playing MTT's and there also lagging every 1/2 hr.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 01:03 PM
Quote:
Originally Posted by PokerStars Keith
This might be related to Google Analytics being blocked by Windows Firewall. A few months ago we had a problem where having GA blocked was causing the log file to grow out of control for some players. We found and fixed the problem several build cycles back, so it's possible that you are on an older version of the client.

The current versions of the client have a build number of 15658 or higher (go to Help > About PokerStars and look for the 5-digit build number to check your client version).

You might try updating your client (close the client, then in the folder for the PokerStars software, run 'PokerStarsUpdate.exe'.

Alternatively, you could try configuring Windows Firewall so it does not block Google Analytics.
thanks for advice.

i am running build 15747. however i had some problems with latest malwarebytes antimalware and their real time web protection, so it might block GA. i deleted that log and we`ll see if problem persist or go away.

thanks again.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 01:57 PM
Quote:
Originally Posted by efra
Am i the only one who is noticing a change in cards color? Also like the shape in the face of K, Q and J? F****** hate the stupid changes you make!! Why dont you stay the things at way they are actually working? First, the stupid PS7, many other things and now this with the fold button and the faces... wtf???
Quote:
Originally Posted by VanderPunt
Good to see I’m not losing my mind thinking the cards were different. All my royalty cards look a tad pixalated and the ace has a smudge on it. While I’m at it; return the fold button.
Quote:
Originally Posted by Assassin666
I noticed this too. About the same time I had a bug where I could only fold or minbet for a while.
Quote:
Originally Posted by efra
what? And they say they have not changed it, really?
Okay, so this took a while to figure out because nobody on the product team asked for or directed any explicit change to the card graphics - which is why Support responded that nothing had changed. As far as anyone who was asked knew, the cards should have been unchanged.

After a little digging and discussions with some of the developers who implement graphics in the client, we found that there was an effort to address a graphics bug related to transparency issues for a dimmed hand, and that subtle changes were made to the cards, but they weren't supposed to alter their appearance.

This is probably more information than you want, but the issue is that the default deck was originally made up of a bunch of little scraps of suit and rank images back in the dawn of time (i.e. more than 15 years ago). All of these scraps were on a solid white background and when laid together on the white card base nobody would notice that the cards were made from little scraps.

When we added FT to our system, we needed to group the seat pod, the avatar and the cards together for the first time (because of differences in the PS and FT table presentations). Then when the whole group was dimmed for being out of the hand (and therefore the cards were partially transparent), people started noticing all the little scraps.

To correct this issue, the suit/rank/face for each card needs to be on a transparent background rather than a white background. So, they had to be redone, and while the suit and card rank are easily replicated, trying to match the quality of 15-year-old images which are blurry (e.g. the faces of the kings & queens) is a bit more troublesome.

While we didn't get an exact match, the cards don't look "broken" now (with scraps visible), they just look a little different - and we understand that some people are unhappy with that so we'll try tweaking further when we get a chance in an upcoming build cycle (but I don't know yet when that may happen).

Quote:
Originally Posted by WinOrGoHome21
any chance that the card changes have something to do with improvements against bots ?
Good guess, but no.

Quote:
Originally Posted by efra
So i want to change the default new stupid ugly deck, for the OLD AND NICE DECK, but i F cant, i replace all the necessary files and it makes me update the client, so when i go to modify the ~/Library/Preferences/com.pokerstars.user.ini file to make the [Debug]RunUpdateCheck=0 to equal (=0), it is just not there.

What can i do?
I'm not sure if this will work as I don't have a Mac, but you might be able to use the old deck in place of the new one. Hopefully you can download the deck.png from here:



or here:

http://i.imgur.com/1rFJxqU.png

... and then to find the location to replace the .png on the Mac:
  • Go to finder
  • click applications on the left menu
  • then right-click Pokerstars and “show package contents”
  • then open the “contents” folder
  • then “resources”
  • then “gx”
  • then “chips&deck”
  • then “deck”
  • then “default”
  • paste the .png image in the “default” folder
  • restart the PokerStars client
Best of luck with that.

Quote:
Originally Posted by efra
Answer man.... you see the freaking messages here in the forum but you just pass them.

Incredible how you ignore almost all the post on here...


.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 04:07 PM
Quote:
Originally Posted by PokerStars Keith
Okay, so this took a while to figure out because nobody on the product team asked for or directed any explicit change to the card graphics - which is why Support responded that nothing had changed. As far as anyone who was asked knew, the cards should have been unchanged.

After a little digging and discussions with some of the developers who implement graphics in the client, we found that there was an effort to address a graphics bug related to transparency issues for a dimmed hand, and that subtle changes were made to the cards, but they weren't supposed to alter their appearance.

This is probably more information than you want, but the issue is that the default deck was originally made up of a bunch of little scraps of suit and rank images back in the dawn of time (i.e. more than 15 years ago). All of these scraps were on a solid white background and when laid together on the white card base nobody would notice that the cards were made from little scraps.

When we added FT to our system, we needed to group the seat pod, the avatar and the cards together for the first time (because of differences in the PS and FT table presentations). Then when the whole group was dimmed for being out of the hand (and therefore the cards were partially transparent), people started noticing all the little scraps.

To correct this issue, the suit/rank/face for each card needs to be on a transparent background rather than a white background. So, they had to be redone, and while the suit and card rank are easily replicated, trying to match the quality of 15-year-old images which are blurry (e.g. the faces of the kings & queens) is a bit more troublesome.

While we didn't get an exact match, the cards don't look "broken" now (with scraps visible), they just look a little different - and we understand that some people are unhappy with that so we'll try tweaking further when we get a chance in an upcoming build cycle (but I don't know yet when that may happen).



Good guess, but no.



I'm not sure if this will work as I don't have a Mac, but you might be able to use the old deck in place of the new one. Hopefully you can download the deck.png from here:



or here:

http://i.imgur.com/1rFJxqU.png

... and then to find the location to replace the .png on the Mac:
  • Go to finder
  • click applications on the left menu
  • then right-click Pokerstars and “show package contents”
  • then open the “contents” folder
  • then “resources”
  • then “gx”
  • then “chips&deck”
  • then “deck”
  • then “default”
  • paste the .png image in the “default” folder
  • restart the PokerStars client
Best of luck with that.





.


I will check if it works.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 04:18 PM
My last two login attempts over the last two days has resulted in me receiving a notification stating "multiple attempted login failures" and I'm prompted to answer a couple of security questions (fav sports teams etc.) before it allows me to go through the normal login procedure.

I contacted security but they said no suspicious activity on my account.

But just now during my tournament I got that security pop-up again about multiple login failures whilst I was already logged in.

It actually booted me from the client when I tried to ignore it and had to log back in again. Also had to answer the security questions on doing so, again.

Is this nonsense happening to anybody else and should I be concerned even though PS security said all is good?
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 04:46 PM
new update!!!!
They deleted all my account preferences and had to make them again,while playing.I had to close my client because it almost broke my CPU and my ram memory.They even deleted my user name and password.Why,i dont know
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 04:59 PM
Quote:
Originally Posted by PokerStars Keith
Okay, so this took a while to figure out because nobody on the product team asked for or directed any explicit change to the card graphics - which is why Support responded that nothing had changed. As far as anyone who was asked knew, the cards should have been unchanged.

After a little digging and discussions with some of the developers who implement graphics in the client, we found that there was an effort to address a graphics bug related to transparency issues for a dimmed hand, and that subtle changes were made to the cards, but they weren't supposed to alter their appearance.

This is probably more information than you want, but the issue is that the default deck was originally made up of a bunch of little scraps of suit and rank images back in the dawn of time (i.e. more than 15 years ago). All of these scraps were on a solid white background and when laid together on the white card base nobody would notice that the cards were made from little scraps.

When we added FT to our system, we needed to group the seat pod, the avatar and the cards together for the first time (because of differences in the PS and FT table presentations). Then when the whole group was dimmed for being out of the hand (and therefore the cards were partially transparent), people started noticing all the little scraps.

To correct this issue, the suit/rank/face for each card needs to be on a transparent background rather than a white background. So, they had to be redone, and while the suit and card rank are easily replicated, trying to match the quality of 15-year-old images which are blurry (e.g. the faces of the kings & queens) is a bit more troublesome.

While we didn't get an exact match, the cards don't look "broken" now (with scraps visible), they just look a little different - and we understand that some people are unhappy with that so we'll try tweaking further when we get a chance in an upcoming build cycle (but I don't know yet when that may happen).



Good guess, but no.



I'm not sure if this will work as I don't have a Mac, but you might be able to use the old deck in place of the new one. Hopefully you can download the deck.png from here:



or here:

http://i.imgur.com/1rFJxqU.png

... and then to find the location to replace the .png on the Mac:
  • Go to finder
  • click applications on the left menu
  • then right-click Pokerstars and “show package contents”
  • then open the “contents” folder
  • then “resources”
  • then “gx”
  • then “chips&deck”
  • then “deck”
  • then “default”
  • paste the .png image in the “default” folder
  • restart the PokerStars client
Best of luck with that.





.
As soon as i replace the .png file, with the same name off course, it makes me update the client. What now?

[IMG][/IMG]
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 06:53 PM
Quote:
Originally Posted by efra
As soon as i replace the .png file, with the same name off course, it makes me update the client. What now?
Please contact Support - you're beyond my meager ability to advise on Mac issues.

I don't understand how changing an image file would force a software update. As far as I know, the only thing you have to do after swapping out the .png is to restart the client.

Tell Support what you're trying to do in terms of swapping out the image file.

Alternatively, you could just update the client and see whether the image file has reverted to the one you don't like or keeps the one you do like.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 08:17 PM
Quote:
Originally Posted by efra
As soon as i replace the .png file, with the same name off course, it makes me update the client. What now?

[IMG][/IMG]
On Windows if you edit any graphics you need to bypass the update process (start from Pokerstars.exe) to stop them being auto-replaced, guessing it's the same for Mac.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 08:35 PM
Hey guys. Does anyone here have the issue where in tournaments in the info part... they put the lowest stack, average stack and highest stack in reverse order? Its been like this for a while.


It should show highest stack, average stack, lowest stack etc


I saw someone posted a pic of this not long ago but cannot find it. How do you fix this issue?
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 08:47 PM
Quote:
Originally Posted by PaulyJames200x
Hey guys. Does anyone here have the issue where in tournaments in the info part... they put the lowest stack, average stack and highest stack in reverse order? Its been like this for a while.


It should show highest stack, average stack, lowest stack etc


I saw someone posted a pic of this not long ago but cannot find it. How do you fix this issue?
We are investigating this - it looks like it's a bug in the software, nothing you can do about it.
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 08:55 PM
Quote:
Originally Posted by PokerStars Keith
We are investigating this - it looks like it's a bug in the software, nothing you can do about it.

So every player on pokerstars has this issue?
[PokerStars] Software Improvement Thread Quote
12-22-2016 , 09:06 PM
Quote:
Originally Posted by PaulyJames200x
So every player on pokerstars has this issue?
Correct. It's like that for everyone (as far as I know) and happened during the last build cycle update.

It's already been discussed in this thread and as keith just mentioned, is still going through the process of being investigated.
[PokerStars] Software Improvement Thread Quote

      
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