Nope unfortunately Im using a custom built desktop or I would of took up the offer snap , might try installing windows 7 on my high end laptop and try to see if i can reproduce the error there, I cant stand to upgrade to windows 10. I just really wish I can sort it out on desktop cause all my stuff is setup on it, I have tried reinstalling stars and all the other suggestions and nothing worked.

I also still have a pbm with avatar. On the hand replayer, I still get my old avatar from fulltilt (that replaced my pokerstars avatar when the merge happened).

It seems that very randomly, and rarely, this old fulltilt avatar also appears on tables im actually playing on. I can't tell how or when.

I dont really care, but just thought I'd let you know
(still on .com and 14009 )

Edit:
Somehow I managed to take a screenshot of it happening realt time on a table: https://gyazo.com/46ad007f0c70c65881f4a1fcf108d2e9
And as you can see my avatar is set to this: https://gyazo.com/6969f3a259c0ee96314290681a9956a9

Hi Keith. I don't want to waste to much time in here, emphasis on waste

Pokerstars 7. What was once a pleasure to play on is now a joke for rec or pro and me, in between. I've had failures sending log files, sending pictures through client help, error messages retrieving hand histories, freezing of client, freezing of lobby, multiple servers each night at 0%. Now you've changed the lower left chat board and it's absolutely terrible in comparison to what it was before. It's a complete eye sore that is hard to scroll simple stats like before, or make notes. I only hope your company invests more money in infrastructure like roads and buildings ( software and staff) instead of street signs and stop lights ( ronaldo and Negreanu)

One word. Disappointment

if this software is going to continue to be a shell of Pokerstars 6 ( those were the days) at least get rid of table scripts completely to give the illusion you really do care about recreational players.

How come there wasn;t close to this many problems with Pokerstars 6. Maybe it's not the equipment

fwiw i've always disliked seeing all banners at ET time and having to google it everytime to convert it to my timezone (until i finally learned the time-difference).
and it still annoys me when i have to do the conversion, be it a xCOOP banner or whatever. it's just so inconvenient.

it'd make sense to have the client banners at local times at least now that you have all the different clients and not just the .com/.eu.

there's my +1 at the request list

I've had a third problem that has been happening for ever but never bothered to report it. But since im on a roll here it is:

Sometimes in zoom, when I clik "fold and watch", my hand is folded and I get dealt a new hand on a new table (as if I had cliked on fast fold option).

It only happens when I INSTA clik on "fold and watch". When I take my time, it does not happen.

I use a hotkey for it, for what it's worth.

Last thing

Suggestion: it would be nice if we could right clik a players name from lobby and have all the same options as when you right clik a player's name directly on table. It would save us time for normal tables and, for zoom where tables are not observable, it would be VERY helpfull (because since it's zoom, I cant open table and find the players I want to block chat or take notes on etc. except if I'm lucky and he is on the actual observed table that is being displayed at this specific moment).

Also, please dont forget about adding the possibility of multicoloring (multi-labeling) players. this would be the best thing ever.

re: avatar problem

Now that I have been paying more attention to it: it seems like this happens in between hands, while waiting for a new hand to be dealt. Same thing in the hand replayer.

i know its +6 hours for me, was just courious why such trivial thing was not already adressed. thank you for your answer. reminds me of times when PS support was always this helpful

Thanks for posting! And posting. And posting...

I've shared both your problem reports and your suggestions with the team.

Endorsement noted - thanks.

Thanks for your comments, they have been shared with the team.

Reposting in case some readers have missed it. We are still looking for players to participate...

You actually thought I meant that a timing out table should pop over the current table you are on?? lolol did I mention learn to read? teacher egg sucky someone else darling

With the drastic drop in quality of Pokerstars customer support, and the software in terms of errors, freezing, connection, it's hard not to equate and fear other drastic drops in quality/standards out of public eye like security.

+1 to everything from 'waste time' to 'remove scripts'

and I have never been able to send log files from the client, or even view my own MM FT replay until a friend and my coach screenshared it with me, there are just more bugs all the time, and nothing that I have reported for the past 18 months has been fixed.

If I wasn't staked I would never play a single hand on this software. I would never deposit. This is what stars is going for?

Nice, goodluck to you. I don't think all the bugs are purposely done, obviously. However it is a clear reflection of time, resources and brainpower committed to easch aspect compared to before. The emphasis is 110% on next quarter profits for the shareholder meeting and fleecing as much as possible from all aspects of the company as it relates to the customer, ( tournament guarantees, vip rewards,SNE could have done more, bonuses etc). A large portion of these have been stripped and put in marketing ( Ronaldo and Neymar). Are Neymar and Ronaldo better than reliable software and exceptional support, and promotions and bonuses that actually benefit more than a child ( 1-2$). Time will tell

waiting half a day for template cheating/bot report. Safe to say it's time to use recreational dollars somewhere else. And strongly urge others to do so also

Can someone here confirm if the original pokerstars theme is still the same where the place of the seats make all the stats on the hud blocked for a few certain players? Im using nova theme at the moment. Used the original theme for a while but changed it. With original theme, hud shows everyone stats without any blocking especially when hole cards are revealed etc.

They broke all the old-style themes a while back, apparently by mistake. It hasn't been fixed.

Thanks for that info imp.

I would do this but have no device to use in the meantime. gonna try to get someone to lend me or buy myself another device- if u still need by then u can have it for free - just figure it out lol I would wipe the drives first tho tbh. Anyways I would like to volunteer but can't give a date so not sure how helpful I am being..

I doubt it would be much use to them if you format it!

pass along to the team

http://www.shinetechchina.com/dedica...FQYOaQodm34IyA

https://www.upwork.com/ppc/landing/?...FQOMaQodkAkHdg

true

I should say I would delete my personal crap and wipe the free space. Leave the OS be and any softwares and updates I added on there, etc. I doubt it will cause their test to skew because I have done all that before and it still bombs lol pskeith can pvt msg me and we can figure it out if he wants to be specific.