Originally Posted by TeamTrousers
This is an interesting real-world example of how players who are, erm, intellectually different, might view the proposed store changes with respect to the FPP-->cash items, i.e. mistaking it as a reduction in value.
An email to all players might be a good idea, with a clear and prominent heading that players can claim claim their reward cash sooner, and explaining that it still offers exactly the same $/FPP value as previously.
BTW, I suggested this idea ages ago in response to one of your surveys, and I am glad you have adopted the idea. I hereby claim my one hundred pounds reward money
please do this. And do this with every change and everything. Not even an email, you have a news popup constantly as well, put it there.
I mean it amazes me how many not even dumb people are totally clueless to what is going on stars. Your VIP program is tough to figure out, your game changes, rake changes, everything is never known.
I talk to maybe hundred poker players regularly, and I would say 10% of them know wtf is going on at any given time. And these are supernovas etc. Most just do not, and have given up trying. And resent stars for it.