Hi all -
Good to see 2+2 back on the air. Obviously, it's been a pretty buzzy couple of weeks.
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When will Pokerstars do an official annoucement about their rumored purchase of FTP ?
The whole of my answer is
here. That is all that I (or any PokerStars employee) can say.
I realize that both of these are somewhat non-answers. But big enterprises just don't reveal their inner workings to the public - that's the nature of the beast. If you think about it for a moment, you'll realize that any other approach would be crazy.
Please know that as soon as we have information to share publicly we will do so. Until then, we appreciate your understanding and patience.
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Lee, there was a suggestion made at the recent meeting by Alex asking for FPP cash bonus rewards to be lowered significantly as well as the FPP cost.
We are looking at a few options to proportionally reduce the value of some VIP Reward Bonuses so that some players can convert their points to cash out more frequently. This may not affect all of the reward options and it's unlikely to increase the value per FPP of the rewards. But we definitely understand people's desire to be able to cash out more frequently.
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An easy fix for [Zoom games not starting] which would make it 10 times easier for the table to actually start , is to be able to play shorthanded no matter how many players are in the pool. So if there is 3 players waiting to start a table , those 3 should be able to play against each other and then new people will add up slowly.
This is a definitely an issue and we're looking at it. As soon as I get an idea of where it is in the development queue, I'll let you know.
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[MTT lag] really needs to be addressed by stars
Bryan is responding frequently in
this thread. He has also contacted over 50 people personally to discuss the situation with them; that's in addition to his already very full plate.
I also realize that in a
few cases, our support people got confused, saying that the problem was on the player's end, when in fact the player was legitimately addressing the MTT lag. If we did that to you, I apologize. Our support management has pushed the message about the lag to our worldwide support staff; we think we've eliminated the confusion.
But let's keep this in perspective: our support people receive
twelve thousand emails each day. They handle virtually every one of those correctly, a fact we're very proud of. Furthermore, a huge majority of the complaints we get about connection problems are, indeed, issues on the player's end. I'm not saying that we like it when we miss the target like that; I'm saying that it's a rare (but understandable) mistake.
On the technical front, our software folks believe that they've identified and fixed the core problem. Bryan tells me that he's seen a "trickle" of complaints in the past few days. On that subject, as Bryan noted
here, we have turned off dynamic pay-table updating; it will stay off until Bryan and the software team are relatively sure it won't cause a lag.
If you feel that you were materially affected by lag, please contact
support@pokerstars.com and let them know the date(s), time(s), and Tournament ID(s). Any information you can provide will assist our support in addressing your claim as quickly as possible. They have special tools that can see how much you were disconnected and standards for how to refund based on that.
Finally, if you do get hit with a lag, please follow the instructions in
Bryan's post for documenting it and ship it to
support@pokerstars.com. Don't hesitate to reference the 2+2 thread about the lag so the support team is sure to know what you're talking about.
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Lee as a result of the meeting, I am sure the reps pushed for 6x vpp for all. Will that be implemented. If not, why so and how can we get it implemented?
We have no plans to change the VPP multipler, or really any aspect of the VIP program this year. That's not to say we couldn't or definitely won't; it's to say that, at this moment, we don't plan to. I realize that my previous answer was more open-ended; the fault for that is 100% mine, nobody else's.
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[...] I can, kind of, appreciate why the beginner freerolls and stuff use NLHE, (although I don't really agree with that either) but the people playing the quarterlies are guys who have already played thousands upon thousands of hands.
Also, I don't pretend to know what percentage of Supernovas have NLHE as their main game, but surely a fair amount of them should come from PLO, LHE, and other games.
A huge percentage (like 85-90%) of the real money hands dealt on PokerStars are NLHE. I am the first guy in line to wish that there were a greater diversity of games being played on the site, but that's not the fact of the matter. I can promise you that if we held the SuperNova Quarterly Freeroll playing any other game than NLHE, there would be a significant number of people who would be completely and totally lost. I mean as in "don't know the actual rules of the game." We would well and truly piss off a lot of people who would say that we were essentially handing most of the EV in that tournament to a very small subset of people (including
Shaun Deeb). Unfortunately, this would be true.
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The new way of refreshing a tournament lobby where its very slow to update, especially towards the business end of a tournament, is tiltingly bad and a big downgrade to the player experience.
Yes, we're aware of that; it's a bug and we've got a fix in place. That fix will roll out with the new client releases which are currently planned to start the week of May 21st. We specifically didn't want to roll out a new client during SCOOP. I am very sorry for the trouble this has caused and we'll get the fix out as soon as it's safe to do so.
Best regards,
Lee Jones