The problem is, in threads like this there is usually some piece of information missing. Not saying there was in this case, but without being critical to start it would just be a waste of time in a lot of cases. Precedence has dictated the need to ask for as much information as possible at the start.

<--- Says it ALL.

Asking for information is fine but the instant sarcasm gets a bit much.

Yes, and in this case there was information missing, too. Stars asked him to update his personal account details, and he blew it off.

99.9% of these threads never need to be made. This one is no different. If you haven't done anything wrong, just email Stars and it will get sorted out. If after all direct correspondence gets you nowhere, then make a post about it. These types of posts should be last resorts, not the first option.

I agree with you in principle but a lot of the people with these problems seem to be youngsters for whom an on-site bankroll is their only semi-liquid asset.

One can excuse them for being somewhat alarmed when, out of the blue, their account is locked.

Despite people continually wittering on about the wonderful PS customer service they, along with the other sites, could avoid frightening their customers by displaying a detailed message which tells them exactly why the account is locked and what needs to be done to unlock it together with a timescale.

This thread would never have happened if Pokerstars, instead of the rather scary "Your playing privileges have been revoked" message had explained that the account had been temporarily locked because they did not have certain information, exactly what information they wanted and an assurance that when they received it the account would be re-opened.

The more I think about it the ****tier I think sites behaviour is in these circumstances.

You want them to code a different pop-up box for every single reason why a person's account could be locked? Or perhaps send it to the email address where they ignore their emails?

The longest I've ever waited for an email response was 3 hours and that was regarding a cash out during the DOJ seizures a few months ago; generally, they answer mine within 30 minutes.

LOL, no, I want them to do it intelligently.

All they need to do is carefully construct explanatory text for each of the common circumstances and when they lock an account set a variable so that the code that displays: "Your playing privileges have been revoked" actually displays something intelligent and useful.

It's so simple a day release student could do it.

This applies to all the sites - not all respond as quickly as PS.

I think it's accurate and to the point as is. I don't feel there's a need for a detailed message since nearly 100% of the time, when they revoke a player's ability to play, the player knows exactly the reason why. Color coded avatar rings would be just as easy to implement, and I'd rather they spend that time on color coded notes.

Well then for ***'s sake stop whining about threads like this (Whilst keeping them alive all the longer. )

Did I seem whinny? Certainly not anymore than you attacking people who think sites are rigged.

To be specific, there's a ton of threads here that I just can't understand why someone would post a question that could only result in pure conjecture. This encompasses every aspect of online poker, not just the frozen account subject.

In as much as anyone who posts on a thread about why the thread needs to be there thus just extending its life, yes.

What is the point of reading a thread and keeping it going if you can't see its point?

But those of us who debug the rigtards do not just lamely say: "I don't see the point of this thread". If I feel that about a thread I keep my counsel and hope it will go away rather than arguing the toss about it's merit and keeping it in view.

Anyway, it's a personal thing for you. I see nothing wrong with someone who, out of the blue, has his account locked with his bankroll inaccessible trying to find out what is going on if Pokerstar's CS is so execrable that they don't even have the courtesy to tell him at the time they tell him his account is locked.

So you can't see the point of the thread and seem to object to its being there but at the same time you dismiss a perfectly reasonable suggestion about how the sites could cut down of this sort of thread by issuing appropriate information.

Seems to me that you just want an excuse to moan.

If you read this:
as whinny, then fine, but most non-trolls would see it as a valid observation. Certainly I didn't lamely say, "I don't understand the point of this thread" - I simply made a reasonable case as to why it makes no sense to start a thread like this (since no one can answer the question except for Stars support), yet you try to blame the signal-to-noise ratio problem in this forum on Stars' inability to give a detailed pop-up when someone's account gets frozen.

Anyway, respond however you'd like, but I am fresh out of peanuts for you here - find another bridge...

ROFLMAO.

Say the person who has made multiple, argumentative, posts to a thread he finds pointless.

That's the usual, lame, response of someone who knows they've lost the argument. Call the other person a troll.

And all this because you, personally, don't see any reason why a site should have the common courtesy to give someone a proper explanation as to why they have locked their account.

wow...i guess twoooo people have no lives...can you guess which ones?

I would love to make a value bet on that one.

You took the time to read and comment on the silly quibble, so I'll mark you down as one of the two.

You did read and post on my silly quibble, why don't we start a group.

If you can't afford to lose 10K online, don't keep that much on a foreign poker site imo

Hi,

I can confirm that PokerStars has neither the ability nor desire to take screenshots from player PCs. We think that doing so would be an invasion of player privacy: presumably, some players will be doing their private banking, reading personal emails, or all sorts of different things on their PCs at the same time as player poker. Of course, I can only speak for PokerStars on this issue.

On the more substantive issue here in this thread, it is our normal practice to email players if we ever freeze a player's account. In general, by far the most common reason to freeze a player's account is in order to seek identification for a player in accordance with the strict regulations that we operate under.

It is typically difficult to explain such requests in a dialog box, so we email such requests to players.

They understood everythingm its just that he was speaking against stars and we can't have that here. Seriously its the same in any thread here you are guilty until proven innocent, and if you have a new join date and low post gl.

just an example of the stars shills in action in the first 13 posts of this thread.

Perhaps it's because 99.9% of the time the brother is the OP? Besides, do you really think Stars employs shills?

You really don't think it's strange everytime that someone posts this elaborate story that their friend/uncle/cousin/brother/stepfather got their account locked, but know all the details about it and are posting the story for them? This happens like five times a week. In almost every one of these threads it turns out OP=the random cousin, and in the times they're not, why is the person not speaking for themselves? It helps us get to the facts earlier.

I wish stars employed me to shill this forum, where 95% of my posts are in 3 threads, all hockey related. It would be awesome for pokerstars to pay me to post mainly about the Calgary Flames, I hope they continue!

No not like literal shills, they seem more like religious fanatics for the stars cause. The percentage of people who are right when stars is wrong isn't that high but granted its a more than 50/50.


Off the top of my head ppl who were right when stars was wrong reccently:

Anti-Matter
Freemoney
Johnny H

Read those threads and watch how ppl jumped on basically everything they said continuously. I have no vested interest in this except hoping that when it happens to me or other innocent people that the piranahs don't swarm and help instead of blindly defending the sites.