[Various spinball related posts]
My general sense is that people enjoyed this; as you can see, in part based on the feedback from this thread, we have been moving to more personalized challenges and promotions.
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After multiple emails back and forth, the final result is that nothing can be done because in order to prove those winnings I have to get a "letter of proof" from the site where I won the funds. Why do I have to prove to pokerstars, that I won at pokerstars, do you have absolutely no records at all of what happens on your own site?
If you PM me your user name I will be glad to look into this.
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Originally Posted by PumaPerez
i like the new cardmatch promo. but can you disable automated closing of tables, when i am last one on the table (or others are at sitout)? nothing feels better like hunting cards 150 hands in row with 80% complete only to find out that you close the table. all progress towards promo is lost in that moment.
Good point - I'll see what can be done about this. The possibility of what we call "orphaned cards" was definitely considered with the decision to move to a longer game.
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Originally Posted by Vandalar
So i started a "Card match" challenge from the challenges window but is there anything else i have to do? I can't see any of these "match" tabs on my chat window.
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Originally Posted by NoSurprises
Opt in through the challenge window then it should be ready to go. Zoom only too.
The CardMatch messages in the challenges window don't actually do anything - they are just to let you know that the game exists and you should go play it. As others have mentioned, it's also at regular NLHE tables as well, not just zoom (though playing zoom is a good way to avoid the orphaned cards scenario described above).
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Originally Posted by anuj22
If you see carefully one of the card (right to Js) image failed to load.. eventually found out it was 10 of spade (Build 16431)
This is a new one on me, and I haven't received any other reports and have been unable to replicate. I'd like to get your log files if you see this occur. In the meantime, if it occurs and you need to know what the card is immediately while you're playing, I believe that if you change your felt color (just right click on the table and choose a new color), it will reload the CardMatch window and reload the card images. You can then change it back to the original background felt and it should be fine.
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Originally Posted by Mr Invisible
Also am i right in thinking once you've completed the cardmatch at a particular stake, you can switch to another stake and complete the cardmatch there as well?
Yes. Assuming you have sufficient bankroll, you can play CardMatch five different times every day: once each at NL2, NL5, NL10/NL16, NL25/NL50, and NL100+. As you've undoubtedly noticed, the prizes escalate as you move up in stakes.