You can't deposit on pokerstars with a Visa yet?

On other sites I use my PNC visa debit card that works just find could be your bank.

Anyone having trouble logging in? Was able to until late last night. I try and even enter my 6-digit PIN. Nothing happens, not even an error message. It's as though a login attempt wasn't made.

Hello Matthew,

Thank you for your email.

Unfortunately there was an error on our website. The bonus pays out at a rate of $10 for every 140 VPPs that are earned.

Our publishing team has been made aware of this issue. We apologize for any inconvenience.

Thank you for choosing PokerStars.

Regards,
Gregory
Pokerstars New Jersey Support

For anyone who was not getting their bonus appropriately.

Anyone know why my mac isn't opening the program? It just opens to the small screen that says download and network, then closes right away.

Nevermind had eu open at the same time.

thanks i was just beginning to wonder about that

Agreed! They were amazing the past few days while helping me work thru my issues. Dylan has been fantastic as well. Thanks again Dylan!

I haven't played on Stars in years (obviously). Does PT4/HM work on Stars AND work on a Mac?

Wait, what? That's more than an error. They even say "that's a rebate of at least 50% on every dollar you spend."

140VPPs for $10 is less than 40%. Completely lame and misleading even if it is just a "mistake."

I did not ask him if it was his bank that was giving him the problem. He told the credit card company how can you deny me the right to use my card on something that is legal to purchase. They had no answer.

Quick question for whoever can answer...in order to view my rewards, points, etc., do I need to download the PokerStars on a desktop or can I view that stuff from my iPhone?

Thanks.

how do you turn off the auto email notification every time you log in? I thought I fixed it in the settings but am still getting them.
Clicking on the help in the email doesn't work, leads to "missing link"

Worked for me:

Account --> Login Security Settings --> [ ] Enable Notifications

Super excited to play the 5k gtd tonight! Let's crush the guarantee!

Worked for me too.

Oo it worked, thanks!

Not a NJ online poker player. (From WI) I am, however, really interested in the success of Pokerstars NJ in hopes that it's the domino/ motivational factor to move other states towards online poker regulation.

Now that soft launch is on its 4th day. What are the thoughts of the NJ online players? More optimistic? Same pessimism? Has Pokerstars been exceeding player count during peak hours VS other NJ operators. It's so new maybe it's too soon to tell. Very interested if some people wouldn't mind chiming in. Full disclosure until Stars came into mix I wasn't checking NJ numbers, so I'm pretty clueless.

For the VIP levels, the tiered "rake back" seems to increase each level. When they say rake back do they actually pay you cash bonuses of the rake or is the "rake back" % just a VPP increase each level, which can be redeemed for anything in the store. IN essence do you just gain VPP's faster as you move up levels or do they actually pay you cash back like raketherake.com and such companies did back in the day?

I just went to 7-11 and made a deposit. Could not have been easier.

Have you had any luck getting this worked out with Support? If not, send me a PM and I'll do what I can.

1. We won't be running the same limits as COM. Regarding adding new limits, traffic and demand will be monitored on a regular basis to make these decisions.

2. Yes, for our $10 Sunday Storm. Qualifiers should be running next week.

3. As per regulatory requirements, this option won't be available.

4. Correct, it's one or the other, not both.

This issue should now be fixed, but if you contact Support with the bonus deposit offer you wish, they will manually apply it to your account.

If you have a ROW account, your FTPs will be converted to StarsCoin at a rate of 1 StarsCoin per 2.5 FTPs this spring when the merging of player pools happens. For players who went through the Quick Account Creation process and have only an NJ account, this is the issue I'm waiting to get clarification on (in terms of how it will work). As I've stated earlier, we'll arrive at a fair resolution so there's no reason to not create an account waiting on these details.

Regarding transferring VIP status, I can't imagine a scenario where a player will have a higher FTP status than PokerStars NJ status at the time of the merge and want it transferred. For your ROW account, you will receive the higher of the two statuses you hold at the time of the merge. For further questions about this, I suggest contacting vipclub@pokerstarsnj.com to discuss.

This is a slightly complex issue. I'll do my best to clarify.

Not anyone can stop by New Jersey and migrate to PokerStarsNJ. At present, in order to play Real Money games on PokerStars NJ you must have a Social Security Number (SSN) in order to complete account verification. We are also suggesting to US residents living outside NJ to create new PokerStars NJ accounts and maintain their old ones.

Furthermore, non-US residents visiting New Jersey are unable to create PokerStars NJ accounts, as you can only create a PokerStars NJ account if you have a valid SSN, a US postal address, and can meet the verification requirements.

In regards to why we would implement a Quick Account Creation process which closes your COM account, while there may be technical reasons that I'm unaware of, some of the main benefits include allowing a quicker account creation process by letting players use their old details (and keep their old UserID which we thought many players would like), and we can acknowledge past play via this method. For the majority of our PokerStars NJ players, there isn't a need to maintain their old COM account anymore.

Regarding your situation where you inadvertently closed your ROW account and wished to maintain it, this is something our Security and/or Game Integrity team will have to look at when you wish to play abroad. These are usually dealt with on a case by case basis, but I will ask if there's a formal policy on how this will be dealt with for PokerStars NJ players. I suggest contacting security@pokerstarsnj.com as I won't be able to to discuss your specific case on 2+2, nor am I the authority on this.

Hope this clears things up a bit, but if you have followup questions I'll do my best to get you answers.

Unfortunately, the agent who originally handled your initial verification made an error. I believe our Verification Team has been in touch with you in regards to what you need to provide in order to be fully verified. I'm sorry about the mix-up and hassle this has caused.

Our policy requires photographic government issued ID, which could be a Driving Licence, Passport, US-issued Visa or Military ID card. An alternative option is to visit the Department of Motor Vehicles (DMV) and obtaining a State Identification Card.

Yes, you would create a new account.

Please ignore those dates. For this promotional offer of a VIP status based on your play history, all VIP statuses will be maintained (regardless of how much you play) until the end of June. On July 1st, your status will be based on how many VPPs you earned in June. For Supernova VIPs, you will maintain your VIP status until the end of the year, with no maintenance requirements.

There is a known issue with the purchase process of the Wireless dongle that is being looked into. Will let you know when I have an update.

Has support been able to help you resolve this?

As another poster has explained, the main benefit to a higher VIP status is that you are earning StarsCoin at a higher rate. The size of your Steps increase, but so do the StarsCoin reward for completing them at an increasing rate. StarsCoin are valued at $0.01 for all VIP Cash Rebates, Tournament Tickets, and merchandise, so you get the same value no matter what you choose to spend your StarsCoin on.

On iPhone if you click on More --> Account & Balance and scroll down to the Account Status section, you can see your StarsCoin balance, VIP Status, and monthly and yearly VPPs. We will also be adding your Steps progress to this section in the near future (e.g. Step x of y). You can purchase VIP Cash Rebates and Tournaments tickets in the mobile VIP Store. Physical merchandise can only be purchased on the desktop client.

To receive cash, you need to purchase VIP Cash Rebates in the VIP Store. StarsCoin are valued at $0.01, so if you're looking for cash you can purchase the 1,000 StarsCoin $10 cash rebate as many times as you want, with no play through requirements.

Regards,
Dylan

Hey Dylan (or anyone) the quoted text is true or false?

For those with sound issues, net necessary to restart PC to get it back, you should be able to just stop and start the Audiosrv service.

You can do type the following in a command window

net stop Audiosrv
net start Audiosrv

Or copy those same 2 lines in notepad and save it as a .bat file. Save that file to the desktop, then whenever the sound gets wonky, just right click that and run as administrator.

My "fix" for the audio issue has been to end the windows audio whatever process that shows up in task manager and shows as using a large amount of cpu %. It kills all your pc audio for a couple minutes but then the audio comes back as normal for another 2-3 hours again. Just repeat as needed. DPs method is probably more legit though.

Just tried depositing at cage at resorts after meetup. After 30 minutes gave up along with another player. Need to get that straightened out.

Thanks for flagging this. That is a mistake, for all VIP statuses it is $100 for 10,000 StarsCoin. I'll get this fixed ASAP.

Regards,
Dylan

Thank you as always!

Honestly, it borders on false advertising for sure. Everyone that has used the Stars600 bonus has been under the impressions it was 100VPP per $10 when they signed up. People who have used the code should have that bonus honored. It isn't the players' fault that someone in Pokerstars messed up.