Downloaded and ran appcleaner, put the pokerstars app in it, it found everything associated with it and I put it all in trash and emptied it. Then ran everything again and it worked perfectly

Am I the only one that finds it to be a problem that PokerStars requires me to submit a copy of my SS Card or a form with my full SSN through a method, email, that is not encrypted or secured?

I find it odd that they are stating it is a DGE requirement when no other sites that is regulated in New Jersey that required me to provide that information. If I did not pass verification through their online registration, I was requested to submit a photocopy of my ID, not an issue, and a photocopy of a utility bill within the last couple of months.

I guess I might be anal in the fact that sending my SSN over email is not something I wish to do.

PokerStars, please get your verification process up to snuff so that I can deposit...

I am having a lot of trouble verifying my account via online also what is the process to get it done?

If you're uncomfortable emailing sensitive information, you can securely send your documents via secure upload in the client. Log in and go to:

Help > Contact Support (via the Main menu in the lobby)
Select category: ‘Security’ > 'Verification Document Request’
Locate and select the correct files on your computer
Click on 'Upload Now'

Regards,
Dylan

Hi Dylan,

on 3/11/16 I emailed support to have my RSA token disabled to avoid problems when trying to log in. They responded and asked for some verification info. the next day (3/12/16) I sent them all the info they needed. Still have not heard back from them. I emailed them again on 3/16 and still have not heard a response. When trying to log into the pokerstarsNJ client yesterday, I had to do a forgot your password because I did not remember it from 2011. They sent a temporary password and I tried logging in with it, after i click log in, the log in screen simply disappears and nothing happens, or it tells me the userID and password do not match. I tried 100 times. I emailed support yesterday and haven't received a response. So this morning I decided to try the pokerstars.com client. I was able to log in with the temporary password but it asked me for my RSA passcode. Why has this not been disabled yet. I was wondering if you could look into and fast track this issue for me. I will PM you my username and email.

Thanks

Regarding Spin&Go rake, for each tier, multiply the prize pool by the probability. Sum these amounts to get the average (expected) prize pool (2.794 buyins).

So the average (expected) rake per game is 3 buyins - 2.794 buyins = 0.206 buyins.

As a percentage, that is 0.206 buyins / 3 buyins x 100 = 6.867%.

Rounding up gives 7%. The reason I asked for confirmation is that all the other domains seem to work out to the exact figure.

what documents are necessary to be approved?

+1 This worked for me too. Thanks for the tip, man. Dylan, this worked for both my computers. I dunno if Stars can advocate a third party software. But if so, this one worked.

Great news. I have told Support so that they can pass this on to other players having this issue.

Thanks,
Dylan

+1 do you need to send these docs in before you can deposit? that sucks big time if so. what if utility bills not in your name? would a credit card statement do? its ridiculous because to get a nj drivers license you need soooo much documentation.

none of the other poker sites asked for this. basically they wanted last four of social name address phone number and boom account created , deposit as you wish have fun and good luck.

personally sending social ssn copy over email is a stupid thing to do.

New laptop, none of the NJ sites (including Stars) can verify that I'm in NJ. I've had no problems in past with old laptop. Wifi is on.

Can anyone help with some quick troubleshooting tips?

Please refer to our Verifications FAQ which should cover your questions on this.

Thanks,
Dylan

What windows are you running? If you have access to a Ethernet cable, I'd give it a try.

That's all I needed to submit so there most be other problems or red flags.

thnx thats relieving to know

Question on the "FREE50"" promo. I see where it says I have 2 tickets to tournaments, I however do not see the remaining "free" money in my account. Can someone let me know if there is any "free" money or do you have to earn it through play. Also do you have to download PokerstarsNJ. on a PC in order to view what tournaments you can play for the 2 free tickets?

Thanks

read this - i think there is a time element.

Free 50:

http://www.pokerstarsnj.com/poker/promotions/free50/

Trying to create my NJ acct. Every attempt fails and i am informed to contact support, which I have done. And no response.

It gives me no error message with a code. It just stops the "transfer" and says there was a problem and I need to email support.

Is this whats to expect in playing here again? I get there will be bugs in the beginning. But a simple response acknowledging would be nice.

Fascinating what email do you use?

Do you know what a Soft Launch is?
Thanks for your contribution!

Do you know what a soft launch is?

Hi boatsboats,

Could you try to log-in and create your NJ account by launching from the COM client? If it still fails, please immediately send your log files to Support. I've posted instructions on how to send log files in this thread earlier today.

Sorry you're experiencing these issues, we'll try to get them resolved ASAP.

Regards,
Dylan

Hi again Dylan, just had a few questions -

1. Limits - Will the limits on the .com be available eventually on the NJ Site? I noticed a lot of the mixed/limit games don't go very high, PLO is missing a few limits, etc.

2. Hyper Turbo Qualifiers - I used to grind the 6-max SNG's that would award $11 seats, which you could unreg and get T$ for. Will those be offered?

3. T$ - Will you be able to buy/sell T$ on the NJ site?

4. You can only claim the "FREE50" promo or the $600 100% Promo, not both, correct?

Thanks for the help in advance. Words can not express how happy soon being able to play for real money on Stars again for the first time in nearly 5 years will make me! WE MISSED YOU GUYS SO MUCH!!!!!

Any timeframe estimation for when will they be able to play on .com/.eu again? Ps rep

Having player pools merged into one is way better.

No, are you kidding?