Comments/suggestions:

First of all, I want to say that liquidity is what is going to win the NJ market (and hopefully the greater USA market at some point). On that note, I have some suggestions.

1. Add more deposit options -- PayPal is a huge one that is missing and would make a big difference, IMO
2. Sure up current deposit methods. I'm getting a lot of rejections via MasterCard and eChecks despite not being over my limits. They work sometimes, but not always.
3. Offer better rewards than competitors. Right now Party offers 33% rakeback via MTT tickets plus promotions that can add 5-40% depending. I think offering a tier about Supernova or milestone bonuses for 100k+ VPPs where you can earn 40-50% rakeback would be appropriate. Offering 27-30% is less than Party... smh
4. Add HU (either zoom or KOTH)

sorry for this question but does anyone know how to get the hands importing into HEM?

Contact support@pokerstarsnj.com with the Bonus Deposit Offer you wanted to apply and they should be able to manually apply it to your accounts.

There should be a "My Bonus Status" at the bottom of the Cashier that shows the status of any current bonus. You may not be seeing it because you haven't yet had a bonus applied to your account. If you still can't find it after the bonus has been applied, let me know.

Thanks,
Dylan

Apologies, confused you with another case. Could you PM me your PokerStars UserID so that I can ask someone to look into your specific case?

Someone with a very similar issue to yours was experiencing it because they weren't receiving the email validation code email (it was going to their junk/spam folder). Have you checked to make sure this isn't the issue?

Thanks,
Dylan

Thanks for the help. Yea, I've checked my spam folder just in case, but it's not there.

FWIW I tried BOA with e-check and had zero luck on deposit.

my bad. I got it to work. It was my error.

Update for Mac users having problem accessing the client . We believe the issue is with the Updater file typically called PokerStarsUpdate.exe. If you can go into the PokerStars NJ folder and instead of opening the client from the default "PokerStarsUpdate.exe" but instead open it from the file which (at least on Windows) is simply called "PokerStars.exe", you may have success.

There is one alternative solution which may help by uninstalling the PokerStars software, creating a new user account, and then reinstalling. Here are the instructions to create a new user account:

In order to try to resolve the issue you are experiencing, we kindly ask you to uninstall PokerStars and, once this has been done, please create a new Mac user account with administrator rights. To do so, please follow these instructions:

1. Choose Apple menu > System Preferences and click Users or Users & Groups.
2. Click the lock icon to unlock it, type an administrator name and password.
3. Click the Add (+) button below the list of accounts.
4. Choose 'Administrator' as the account type.
5. Enter a name for the account (please make sure it does not contain any special characters).
6. Enter the account password in the Password and Verify fields, and then enter a hint to help the user remember the password.
7. Click Create User.




Regarding the sound issue, I'm told it will be fixed for the next client release. I will get the date of that to share ASAP, so that you know when you can turn the volume back up again.

Thanks,
Dylan

He may not have been, but that's all i needed to hear, signing up now. It's such a relief to have the comfort of excellent customer service back in the American market. I remember Scotty was amazing at coordinating with the players and it seems like the torch has been passed on, thanks for answering everyone's questions so diligently

Couldn't edit this so...

Does anyone know where to find PS hand histories on your computer? The location that PS says they're supposed to be in seemingly doesn't exist

ive been told if u do not have a copy of ur ss card, u can do the w9 form. i found it online. but being technologically dumb, i dont understand how to sign it online and upload it back to u. for one thing i dont see how u write in cursive to sign a name.

now for my photo id, i was told i could take a picture of it with my cell phone, then send it to support in email.

BUT HOW DO I SIGN and send the w9??

i tried electronic verification, and tried 5-6 different addresses to get it to work, everyone was refused. who knows which address they might be using?!?!

Yeah customer support suggested I try this last night. Didn't work. Same result.

Anybody get Poketracker 4 working yet?

day two of sound issues

Totally forgot I purchased table ninja right before the black out!

edit: Too bad they discontinued supporting the version I purchased.

I am still not able to play. Yesterday I tried to migrate my account from pre-BF to NJ and am told that there is a problem in the process and I need to e-mail support for assistance. After 4 e-mails and 15 hours, I was sent a promotional e-mail that had nothing to do with my problem. I posted here and you told me yesterday that you passed this problem onto the person responsible and I would have an answer today.

Nothing has changed.

Help?

to elaborate:

after playing for awhile, sound goes dead completely and not just for stars but for everything on my laptop

closing stars brings sound back to other functions

reloading stars brings the sound back initially

Mine says "PokerStars is not configured to save hand histories to disk." But it is, I manually added the folder, and I can see the file being written.

Did anybody have to repay a past balance before they were able to log back in? Asking for a friend.

Casino is not working. Screenshot below:

http://imgur.com/aQfDCen

Dylan, I am getting the same error message.

Players are downloading the form, printing it off, and signing it before taking a picture or scanning and sending it to us.

Please send it to verification@pokerstarsnj.com

I did pass your issue on yesterday, but if you could PM me your UserID I can ask a Support manager to look into why you haven't received a response (and provide you with one), and request that your case be escalated to a member of our Tech Support team who should be in a position to help you resolve the problem you've encountered.

Apologies for the inconvenience thus far.

Regards,
Dylan

It can't verify that I'm in NJ, have never had problems on other NJ sites. Plenty of wifis in area.

Anyone else? Anything I can do to help fix?

This has been my issue which I've posted a few times about. I followed up with support again and they finally responded.

They asked for a screenshot of what I'm seeing which I sent them. Still awaiting a resolution, but at least they're looking into it.

Sounds issues are known and will be fixed when the next client update is released. Sorry for the inconvenience in the meantime.

Have passed this on to be looked at.

Regards,
Dylan

308 players right now. Encouraging.

Besides the issue logging on with a mac (which worked after I received the e-mail from support with the same details outlined above), this has been a great experience.