Quote:
Originally Posted by LETIGRA
1. did anyone have a global reset of all settings last night like me? I had to turn back on auto muck and even 4 color deck etc. Also there is clearly new settings avaiable with regards to mucking hands.
2. what is the supernova deal. I was sn in april but did not get to 50k vpps/. but I got to 40k which should be prorated for supernova right? Also, I stopped trying to pursue sn renewal in november because I heard news that they are getting rid of all that. I'll try to find the source where I read that but now I am a gold star or whatever and wish I knew exactly what the vip program is for this year.
3. I emailed support about a 5500 stars coins step i had 92% complete on new years eve. still no prorated compensation.
1. First I've heard of this, I'll look into it.
2. If you earned <50K VPPs in 2016 you'd be downgraded to a monthly status based on VPPs earned in December. As of January 1st, Supernova for PokerStars NJ can be earned monthly if you earn >6,000 VPPs in a month. It will be treated like any other monthly status meaning you would need to earn 6K VPPs the following month to maintain it. However, because this change requires a future client update, we are going to be upgrading players manually to Supernova in the meantime.
At some point in 2017 a new rewards program will be introduced (as previously announced) which will replace the current VIP Club and VIP Statuses. I don't yet have a date yet to share on this change.
3. We're aware on this issue, and you'll receive your prorated credit within 48 hours. Apologies for the delay, we were working through several technical issues from January 1st and this one slipped a bit.
Regards,
Dylan