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PokerStars Frozen My Account PokerStars Frozen My Account

04-12-2017 , 10:48 AM
Hello, my screen name is Stitchooo on poker stars and i play PLO 100-200. Recently i made a cash out and in a few days Poker Stars froze my account saying that my boyfriend is playing instead of me. I think its better if i give the email history instead of repeating everything.

-----March 28
Hello Antanina,

After an initial investigation, evidence has come to our attention suggesting that the following accounts may have been accessed by players other than their registered owners. In order to collect your feedback, we would like to ask you to please explain your relationship to the accounts mentioned below:

'ZergwentapE'

We would like to also ask you to please elaborate on your answer; a response such as they are friends or relatives will not be sufficient, please provide us specific details as to their names and their relationship with you. In addition, we kindly request that you answer the following questions:

- Have the previously listed accounts been accessed by someone other than their registered owner?

- Have you ever accessed or played on a Stars Account other than your own? If so, please provide details.

- Have you allowed someone else to use your account? If so, please provide details.

- Do you have any information that you would like us to take into account?

Please be aware that our records are precise, and we kindly request your cooperation so we may resolve this issue in a prompt matter. An explanation which does not match our data or any attempt to conceal the situation can result in permanent account suspension.

We respectfully ask that you respond within 48 hours. In the event that no response has been received within that time frame, we will take appropriate action without your contribution.

Thank you for your prompt cooperation.

Regards,

Karthik
Stars Game Integrity
-----March 28
Hello, my boyfriend has replied to your email in full detail. My English is not so good.
-----My boyfriend's email:
Hello,
She is my girlfriend, (Antanina XXXXXXX) we live together and i coach her from time to time.
No, i don't play under her account or anybody else account.
No, i never gave my account to anybody. I even used to play much higher stakes than my girlfriend, so i don't understand why would you investigate this matter. Now i only play offline and don't play online. I remember she said that 1 or 2 times when i cashed out from Zergwentape i forgot to log out and she played few hands from my account for around 5 minutes by mistake, after she realized that the screen name wasn't hers she logged out.
Regards
-----Sent: 04/05/17 21:59:32
Hello, It's already been 9 days since you banned my account, you said that
> it takes just several days but already 9!!! I really don't understand why
> so long!!!
-------6 April
Hello Antanina,

Thank you for your email.

We understand your eagerness to have this situation resolved as quickly as possible.

The integrity of our games is of paramount importance. There are large amounts of money being moved around our tables, and to ensure that nothing inappropriate is taking place, we must conduct complete reviews. These are serious matters, which must be reviewed carefully. Additionally, if action is thought to be necessary, the situation is subjected to more study by Senior Investigators.

We understand that the delays can be an inconvenience, however we want our customers to feel safe playing on our site, and these types of reviews are a necessary part of our game integrity.

From the time we receive a response for our request for explanation, we try to conclude the investigation within one week. This can, however, be delayed if the other players involved in the review do not respond to our questions in a timely manner, or if the case is particularly complex.

Thank you for your understanding in this matter, and for your continued patience.

Regards,

Karthik
Stars Game Integrity

-----Sent: 04/11/17 23:06:11
Hello, can I have a status update on my account problem? It's been 6 days
> already since the last email. Can I have an estimate on how many more days
> do I need to wait?

------
Hello Antanina,

In our request for explanation sent to you on 2017-03-28, we clearly stated that our records are precise and asked you to cooperate with our investigation by stating the facts. We also warned you that an explanation which does not match our data or any attempt to conceal the situation will result in permanent account suspension and/or funds confiscation.

Unfortunately, the explanation provided by you does not match our records as the evidence we have suggests that your Stars Account "Stitchooo" was accessed by the registered owner of Stars Account "ZergwentapE" post July 2016.

You should know that according to our Terms of Service, both the creation of more than one account as well as allowing someone else access to our site with your password or vice versa are serious violations and can lead to the permanent termination of your account and even fund confiscation, as these are practices that are determined to jeopardize the integrity of our tables.

After taking into account all the information available to us, including information you provided along with technical and game play data from our records, we can only conclude that you have committed a violation which will affect your account status.

In further considering this matter, we would like to give you one final opportunity to cooperate and state the reasons behind your motivation to violate our Terms of Service. If you cooperate, it will be considered when deciding the final status of your account, but please note that your cooperation does not guarantee any particular resolution to the investigation.

We look forward to your response.

Regards,

Karthik
Stars Game Integrity


So i gave them my phone number and waiting for a call. I am really stressed now since they don't give away any evidence of multiaccounting. I don't see any purpose in multiaccounting since my boyfriend was playing different stakes, different time period and even had a different stats/winrate.
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04-12-2017 , 11:13 AM
The slow responses aren't anything to worry about, that's just Stars in 2017.

Your story does sound dodgy though, is there something you're missing out? A reason your boyfriend no longer plays online?
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04-12-2017 , 11:17 AM
They really seem to be giving you every opportunity to tell them the full truth. It may even be possible to avoid their closing both accounts and confiscating the funds if you do tell them the full truth, whatever it may be, and which they already believe they know.

I doubt if they will want to talk to you at this late stage, so I would advise that you think hard about exactly what has happened on the accounts in the past, and then write another very detailed e-mail, as soon as possible.

The ball is firmly in your court.
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04-12-2017 , 11:18 AM
That is far too much for me to read, but I did notice that you logged in from the same computer and IP address as your boyfriend. That alone is enough to launch an investigation in my opinion. They're only trying to keep people from cheating, so please don't bite their heads off.

A recommendation for the future, play from different computers and different IP addresses to be safe. Recommend never playing at the same tables as your boyfriend, never use the same bank accounts when depositing or withdrawing, etc. Basically, use common sense.

Good luck.

Quote:
Originally Posted by The Imp
The slow responses aren't anything to worry about, that's just Stars in 2017.

Your story does sound dodgy though, is there something you're missing out? A reason your boyfriend no longer plays online?
Love your avatar. The wife and I are currently on season 4 of GoT. Just finished the episode last night where the lil dude is on trial for the king's murder. Good stuff.
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04-12-2017 , 12:47 PM
you refer to yourself as a male on your posts on gipsyteam, and also use masculine conjugation/grammar when speaking about yourself
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04-12-2017 , 02:15 PM
Good job that stars bans multiaccounters like yourself. Ridicoulous you come on 2+2, you should know you will get outed here quickly. As someone who played with both of your accounts and therefore had a huge disandvantage I am happy you get banned.

Explain how Zergwentape basically stopped playing 12/7/2016 and few days later an barely used account plays same stakes actively.

Proof Zergwentape account quits most volume on 2016/07/10:


Stitcho account plays same stakes regually few days after other account quits:





But who knows maybe you and your girlfriend had a intensive 3 days coaching course prior to you quitting for livepoker and her becoming a regular within 3 days and jumping straight in the midstakes stars games.
Seems like a common story in Belarus/Ukraine or wherever you are from.
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04-12-2017 , 03:08 PM
Quote:
I remember she said that 1 or 2 times when i cashed out from Zergwentape i forgot to log out and she played few hands from my account for around 5 minutes by mistake, after she realized that the screen name wasn't hers she logged out.
This might be the worst explanation for multiaccounting yet. Comes to computer and 'oh stars is open must have left it open. Lets play'.
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04-12-2017 , 03:13 PM
get rekt son
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04-12-2017 , 06:16 PM
Scumbags gonna scumbag
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04-12-2017 , 07:20 PM
Why would I make another account to play completely different stakes? To get advantage on what? 6max games? You show me two graphs when i was playing lower stakes and my boyfriend was playing higher stakes at the same time, i was playing plo25 at that time and he was playing all the way to plo2k.
Here are his stakes
Here are my stakes:

There is no reason or logic behind switching accounts. Also, why they haven't started the investigation until now, when i made my first cash out.
Regarding playing higher, my boyfriend was teaching me, so i could move up the stakes, since it is easier to beat rake at plo100 then plo25. As for my boyfriend he switched to playing in China.

1
https://gyazo.com/1c688a020f5053b57effa6b7e87967c0
2
https://gyazo.com/3446a06b38995631c7ffc6ba098f4d48

Quote:
Originally Posted by pmarrsouth
you refer to yourself as a male on your posts on gipsyteam, and also use masculine conjugation/grammar when speaking about yourself
I never wanted people to know my gender. If id beat plo100+ with a good winrate i wanted to make it a surprise... I think its beyond ******ed to make an account on gipsyteam if we wanted to multiaccount.

Last edited by Mike Haven; 04-13-2017 at 03:57 PM. Reason: 3 posts merged
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04-13-2017 , 02:04 AM
vpip, pfr, 3b are eerily similar. u even have the same tilt control problems as ur boyfriend of running it up then losing it all in a short period of time. ur boyfriend really coached u well

anyway the best advice is to do this:
Quote:
Originally Posted by Mike Haven
They really seem to be giving you every opportunity to tell them the full truth. It may even be possible to avoid their closing both accounts and confiscating the funds if you do tell them the full truth, whatever it may be, and which they already believe they know.

I doubt if they will want to talk to you at this late stage, so I would advise that you think hard about exactly what has happened on the accounts in the past, and then write another very detailed e-mail, as soon as possible.

The ball is firmly in your court.
stars already doesnt believe ur version of events and has data that contradicts urs. telling the full truth is ur best option, they might even give u some leniency
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04-13-2017 , 07:16 AM
There are zero hands played at plo25 in those pics. Just give it up. No tee and sympathy for you here.
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04-13-2017 , 06:55 PM
https://gyazo.com/276e600cea94c5238464aeeff20a5119
i think i've heard enough. Will continue on my own from now.
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04-13-2017 , 07:38 PM
Surprise surprise no dates. Yes move along cause you aint playing stars anytime soon.
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04-14-2017 , 07:11 AM
How about a custom undertitle for Stitchooo: Switcheroo.
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