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Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Pokerstars closed my account - I have been a midstakes headsup player for years. Please read.

02-27-2014 , 11:10 AM
Latest communications I've had with Stars:

Quote:
Dear investigations,

you seem to DO have taken this decision lightly. I am an innocent
bystander, this could have happend to anyone if said accounts would have
chosen to play them instead of me. You can't have found ANY relationship
between me and said accounts as there simply isn't any.

I want to offer one final solution, as the future EV of me playing on
Pokerstars and Full Tilt is far greater than the little amount of money
I won vs said accounts. I am a professional pokerplayer with over 2
million in winnings in the past 7 years, there's simply no reason for me
to try and cheat Pokerstars out of ~3k. How about you confiscate these
funds in dispute, so you are compensated for (I presume, you still
haven't provided me a reason) the loss of funds you suffered in this
situation, and then allow me to play on Pokerstars again.

If this is not a solution you comply with, if I want to make a case with
IoM Gambling Supervision Commission, i require the reason as to why I am
being banned from Pokerstars. I need to know what article of TOS I
alledgedly have broken. There's simply no way you could have found any
evidence that I did something wrong, so yes, I want to make this
complaint with them.

So, please provide me a reason so I can start this case with the GSC.

Regards,

xx
To which they replied:

Quote:
Hello xx,

Thank you for your response.

As per my previous emails, this decision has taken 3 weeks to come to, with extensive work done by myself, my team, and a review by senior management. We never take the decision to close an account lightly. We are aware we are the primary provider of online poker, and closure of accounts on our platform will inhibit the ability of a player to play online. However there are occasions we unable to accept any further business from a player.

While we understand your offer of repayment of the funds you believe to be in dispute, this is not an avenue to allow us to reinstate your account. PokerStars will not be removing any funds from your balance.

As previously stated, we are in the business of serving players; closing accounts does not help us in achieving that goal.

Unfortunately we are unable to provide further details surrounding the closure of your account for the reasons previously provided. We are able to provide more details to the Isle of Man Gambling Supervisory Committee as they are a regulatory body, and as such are happy to address any points they raise in relation to this case.

Regards,

Mark
PokerStars Investigations
So yes, they keep stonewalling me. I don't know what to do here anymore. I am going to try to make an appeal with the Isle of Man Gambling Supervisory Committee, but I have about 0% faith that that will accomplish anything.

I can't believe this is actually happening. I am being convicted without a glimmer of proof. I just don't know what to say. This is so ****ed up goddamn unfair.
Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
02-27-2014 , 11:53 AM
Quote:
Originally Posted by VP$IP
Quote:
Quote:
Originally Posted by J0hny View Post
Might be a sick coincidence for you.
Been railing this situation and I decided to check out these accounts for lolz from "russian PTR" and all these 5 accounts are new players and have only played against you and all 5 of them are losing and very few hands.
So, no wonder stars is suspicous even when ur clean.
Quote:
Originally Posted by lvanhoe View Post
And yes, I know it seems suspicious. But there's simple NO evidence that I did something wrong. There's just none. There's no way someone can logically conclude I had anything to do with this. You can check the full hh if you want to, and see there are no 'shady' hands.
Quote:
Originally Posted by lvanhoe View Post
I asked a friend to look into his large DB and one of the accounts actually played 7 hands of 3/6 against someone else before he joined me:

<hand histories included in original post>
Suspicious but no evidence of wrongdoing.
is the "friend" meaning yourself and stars have somehow detected hands in your database that you shouldn't have and are enforcing their no buying hand histories .The don't want to reveal this as the reason but tallies with their war on sites selling hand histories to keep the games fair for all players.
Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
02-27-2014 , 01:32 PM
Risk assessment!!! This seems to be the topic at hand. I will make a thread within a few days to explain in full detail what risk assessment means when it's the players money at risk and not Rational Groups. I'll pass on this thread if OP's account is reinstated and or an explanation to why his account was banned. What happened to OP could happen to anyone.
Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
02-27-2014 , 02:08 PM
Quote:
Originally Posted by Sect7G
What happened to OP could happen to anyone.
Actually i would also wish for further clarification from Stars......not that i can't imagine any wrong doing of OP, but i also can imagine he's telling the truth.
Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
02-27-2014 , 02:15 PM
I feel sorry for OP they are taking his job away from him without telling him why. You should do better than this PS no way this is good for Your reputation but as no 1 why would you care
Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
02-27-2014 , 03:16 PM
As an headsup-fish myself this thread made me pretty scared. The fact that Pokerstars just can say; no we do not want you here, has made me realise that my ''pokerlife'' can be ended just by a click of some investigation team.
It is really scary that OP does not get a reason why, and every single post that gets added to this topic makes it harder for Stars to prove he actually did something wrong.
And for the haters in this topic, you are in fact the most pathetic people on the planet. Even if you hate OP this much, you cannot hope for someone to get his income dissapear just like that.
That said, if OP has done some really scummy things, Stars can just say, ok he abused chat, he grimmed or whatever, but they did not.
Pokerstars, imo you have choosen some really awkward ways of communication, whatever he has done, he deserves to know why.

Oh and btw:
Quote:
Unfortunately we are unable to provide further details surrounding the closure of your account for the reasons previously provided.
I might be a little incompetent in reading properly so forgive me for that, but WHAT reasons???

Last edited by Mike Haven; 02-27-2014 at 03:20 PM. Reason: 2 posts merged
Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
02-27-2014 , 03:58 PM
I'm confused please explain:

    Poker Stars, $5/$10 Pot Limit Omaha Cash, 2 Players
    Poker Tools Powered By Holdem Manager - The Ultimate Poker Software Suite. View Hand #24152851

    SB: $2,061.30 (206.1 bb)
    BB: $1,722.89 (172.3 bb)

    Preflop:
    SB raises to $30, BB calls $20

    Flop: ($60) 3 3 5 (2 players)
    BB checks, SB bets $59.50, BB calls $59.50

    Turn: ($179) 9 (2 players)
    BB checks, SB bets $178.50, BB raises to $360, SB calls $181.50

    River: ($899) 4 (2 players)
    BB bets $540, SB calls $540

    Spoiler:
    Results: $1,979 pot ($0.50 rake)
    Final Board: 3 3 5 9 4
    SB mucked and lost (-$989.50 net)
    BB showed 9 2 4 3 and won $1,978.50 ($989 net)



    Get the Flash Player to use the Hold'em Manager Replayer.


    Q: This is the biggest loss hand from the HH provided. In this hand OP was the SB, why can't I see what hand OP had in this HH and only see what Palyonmes hand was ? Am I using the replayer wrong ? When viewing from the HM2 replayer it's totally like played by Palyonmes. This looks more like Palyonmes HH then your own. What does this mean ?
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-27-2014 , 04:10 PM
    Quote:
    Originally Posted by centebakkie
    In this hand OP was the SB, why can't I see what hand OP had in this HH and only see what Palyonmes hand was ? Am I using the replayer wrong ? When viewing from the HM2 replayer it's totally like played by Palyonmes. This looks more like Palyonmes HH then your own. What does this mean ?
    .
    Quote:
    Originally Posted by lvanhoe
    Ok lol i'm an idiot, I posted hands by searching on villians names in HM, so my holecards are not visible, lol. Here comes a long repost..
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-27-2014 , 04:14 PM
    Idk this is the hand in question when I request my last 100 hands from the pokerstars client:

    *********** # 81 **************
    PokerStarshand #110640023003: Omaha Pot Limit ($5/$10 USD) - 24/01/2014 2:27:11 CET [23/01/2014 20:27:11 ET]
    Tafel 'Sofala VII' 2-max Plaats #1 is de button
    Plaats 1: lvanhoe ($2061.30 in chips)
    Plaats 2: Palyonmes ($1722.89 in chips)
    lvanhoe: zet small blind $5
    Palyonmes: zet big blind $10
    *** GESLOTEN KAARTEN ***
    Gedeeld aan lvanhoe [7h 3c 5c Qc]
    lvanhoe: raiset $20 naar $30
    Palyonmes: callt $20
    *** FLOP *** [3s 3h 5h]
    Palyonmes: checkt
    lvanhoe: bet $59.50
    Palyonmes: callt $59.50
    *** TURN *** [3s 3h 5h] [9c]
    Palyonmes: checkt
    lvanhoe: bet $178.50
    Palyonmes: raiset $181.50 naar $360
    lvanhoe: callt $181.50
    *** RIVER *** [3s 3h 5h 9c] [4d]
    Palyonmes: bet $540
    lvanhoe: callt $540
    *** SHOWDOWN ***
    Palyonmes: toont [9d 2s 4h 3d] (een full house, Drieën over Negens)
    lvanhoe: gooit hand weg
    Palyonmes won $1978.50 van pot
    *** SAMENVATTING ***
    Totale pot $1979 | Rake $0.50
    Board [3s 3h 5h 9c 4d]
    Plaats 1: lvanhoe (button) (small blind) gooide weg [7h 3c 5c Qc]
    Plaats 2: Palyonmes (big blind) toonde [9d 2s 4h 3d] en won ($1978.50) met een full house, Drieën over Negens
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-27-2014 , 04:18 PM
    Last email from Stars, probably pointless to keep asking them for a reason:

    Quote:
    Hello xx,

    Thank you for your email.

    Your account has been closed under the following point of our terms of service:

    3. AUTHORITY

    PokerStars retains authority over the issuing, maintenance, and closing of Users' accounts on the Site. The decision of PokerStars' management, as regards any aspect of a User's account, use of the Service, or dispute resolution, is final and shall not be open to review or appeal.

    We are unable to provide any details beyond this.

    Regards,
    Mark
    PokerStars Investigations
    Imo this roughly translates to: We can't provide a reason so we invented this clause to still be able to ban people without ever having to tell that person why.
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-27-2014 , 06:02 PM
    They're just not that in to you. Move on.
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-27-2014 , 06:47 PM
    "Find the Poker Star in you!" @ PokerStars, and once you do, you'll be banned. Well, this is the case for online poker in general, once you get good, poker sites will start making your life hard.
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-27-2014 , 06:56 PM
    Whats up with all the hate?


    I think that stars thinks you deal in drugs.
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-27-2014 , 07:07 PM
    X-posted accidentaly PLO thread, but meant here:

    Quote:
    Originally Posted by lvanhoe
    I asked a friend to look into his large DB and one of the accounts actually played 7 hands of 3/6 against someone else before he joined me:
    What kind of DB? Your friend is dataminer?

    Conspirancy theory:
    OP is related with some datamine or similar business(es), and now PokerStars found a good reason to remove him from the game.

    Thats why no exact reasons from PokerStars because company cannot say: Hey, we ban you, because you are related with site XXX.com.
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-27-2014 , 07:12 PM
    I have a lot of HU friends and i asked them if anyone had hands in their db on these accounts. This is what someone came up with. I have no clue as to where he has gotten those hands from, nor do i want to know. I was accused of these accounts playing just me - well, they did not, they played an other player as well, for 7 hands on 3/6.
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-27-2014 , 09:01 PM
    I don't know about the risk assessment stuff. I don't think they would just ban you for being good/winning player. I mean look at all the crushers hu crushers crushing as usual and not getting banned.

    I know one thing, if I ever get good enough to play high stakes heads up and own all the fish. I will certainly be mixing in some six max games and some tournaments, finding ways to pay a little bit of it back in rake just to be safe.
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-27-2014 , 09:24 PM
    Quote:
    Originally Posted by ToeFudge
    Look the bottom line is they dont need to give you a reason to ban you from their site, its their business decision end of. Now go and do yourself a favour and just create another account
    fyp
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-28-2014 , 12:05 AM
    I liked that pokerstars replied but we still need more clarification...

    pokerstars need to post again in this thread....

    cause people are throwing out the idea that if your big winner pokerstars may decide to ban you from there site eventually.

    I want too know that that is not the case at all here!
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-28-2014 , 12:39 AM
    Quote:
    Originally Posted by lvanhoe
    I have a lot of HU friends and i asked them if anyone had hands in their db on these accounts. This is what someone came up with. I have no clue as to where he has gotten those hands from, nor do i want to know. I was accused of these accounts playing just me - well, they did not, they played an other player as well, for 7 hands on 3/6.
    It was just my guess.

    I don't know why PokerStars banned you but at the same time I don't have any reason believe that PokerStars made a wrong decision. I can't recall a thread where PokerStars banned player without a strong reason.

    Personally your case looks like these five players wasn't a real reason, it was just an excuse. Otherwise PokerStars would give out some more information: chipdumping, collusion, illegal software etc. or/and they would confiscate your funds.

    Even if you know that you are related with something shady which is not directly against PokerStars TOS but bad for PokerStars business model (e.g. owning poker-bot site, datamining site, anti-pokerstars site whatever), then obviously you are not telling us, atleast in public forum. Also PokerStars can't say that in public too (forums, e-mails, etc) because it would be bad for their business.

    I am sorry to say, but your arguments and words are weaker than PokerStars. Loyal customer dosen't mean that you have always right. And I am 100% sure that if you did something what looks shady but it was just a coincidence or you were wrong time in wrong place, then PokerStars wouldn't ban you.

    IMO without a new information further discussion is pointless. PokerStars is proven over the years as fair judge. So you need to prove that they are wrong, but looks like your chances are close to zero, even if you go to the court.
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-28-2014 , 01:32 AM
    Quote:
    Originally Posted by ranka
    IMO without a new information further discussion is pointless. PokerStars is proven over the years as fair judge. So you need to prove that they are wrong, but looks like your chances are close to zero, even if you go to the court.
    New information should come from PokerStars. As long as they won't/can't give that, their reputation won't help them in this case.

    And how can he proof they're wrong if he doesn't even know on what ground he has been banned.
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-28-2014 , 03:03 AM
    Quote:
    Originally Posted by lynx9292
    I liked that pokerstars replied but we still need more clarification...

    pokerstars need to post again in this thread....
    They've already told you that you're not going to get it.

    Quote:
    Originally Posted by lynx9292
    cause people are throwing out the idea that if your big winner pokerstars may decide to ban you from there site eventually.

    I want too know that that is not the case at all here!
    You already know that. Unless you think they're lying about not being able to say more due to regulation, or you think there's actually a regulation that prevents them from saying he's booted for being a winner.

    Quote:
    Originally Posted by strontaandeknikker
    And how can he proof they're wrong if he doesn't even know on what ground he has been banned.
    He can't, and it seems that Stars is fine with that.
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-28-2014 , 03:32 AM
    Quote:
    Originally Posted by strontaandeknikker
    New information should come from PokerStars. As long as they won't/can't give that, their reputation won't help them in this case.

    And how can he proof they're wrong if he doesn't even know on what ground he has been banned.
    They dont need proof. They decided the site is better without him than with him and exercised their right as a private company to refuse him service. If theyd taken his money or something that'd be a different story.

    Obv the thought that people can get banned wo a clearly proved breaking of rules is scary but this has been looked into by some of the top people at Stars and theyve come to a decision. It seems like most people ITT are siding with a company that has a solid history of not taking unfair actions over a player who bumhunts and has admitted to breaking rules on other sites to gain/keep an advantage.

    My guess is him playing against those random accounts triggered a security check and during that check and a fresh overview of his account history they decided they didnt want him on the site.
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-28-2014 , 03:34 AM
    Quote:
    Originally Posted by Bobo Fett
    Given Michael's post, I can't see how this can be an issue around the way in which OP plays the game - if they were booting him for something like bumhunting or grimming, what regulation could there possibly be that would stop them from telling him?

    Sounds to me like they have suspicions about something fraudulent, but don't have enough evidence to confiscate his funds. Giving the reason for this would be tantamount to accusing him, which would undoubtedly be an issue in many jurisdictions, especially if they feel they are unable to provide their evidence, for security or other reasons.
    Guys this is really simple it's this ^^^^^^^^^^^^
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-28-2014 , 05:07 AM
    If PokerStars really banned OP because of his winrate, that it is a very, very serious development.

    Someone should link this topic with some cliffs in NVG.
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote
    02-28-2014 , 05:53 AM
    Quote:
    Originally Posted by Sect7G
    Your last part is why you get to keep your money. If Stars 100% knew you were guilty u wouldn't get a penny. Because there is a slimmer of doubt they let you keep your funds.
    Not correct. If there was a slimmer of doubt they would keep the account open (or suspend it for a period of time with notice given) and confiscate the money in question won from these suspect accounts.

    *

    Edit/MH: glimmer

    Last edited by Mike Haven; 02-28-2014 at 06:06 AM.
    Pokerstars closed my account - I have been a midstakes headsup player for years. Please read. Quote

          
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