Hi,
At the outset, let me make the point that PokerStars is in the business of providing online poker services to players. That's our business; that's our purpose - to borrow from elsewhere, 'we are poker'. If we could, we would provide online poker to every player, in every situation, in every country.
Unfortunately, we're not able to allow everyone to play on PokerStars - because of the various rules that apply to us (and players) in different regions and circumstances, and also because of the future risk of harm to PokerStars in some financial situations.
We want to be as transparent as possible by explaining to players why they are no longer welcome on PokerStars. Not only is it the morally right thing to do, but in addition, by being transparent with players, players who are incorrectly accused are able to help us clear their name and return them to playing on PokerStars (which, after all, is what we are in the business of doing).
That said, we do have limitations on that transparency. That transparency can be limited by other business concerns, or by the regulatory framework that we operate under.
We regret that we're not able to provide a more comprehensive explanation to the player here in this specific case, beyond what we have explained to the player via private email. The emails that have been posted here appear to be an accurate representation of PokerStars' position on this issue.
While we cannot comment on some of the more specific account-related issues in this thread, there are some generic policy issues which we can address in the more general context here:
Quote:
Originally Posted by lvanhoe
This makes little sense. There's no 'being 50% guilty'. You either are 100% guilty of doing what they accused you of, or you are innocent. There's no middle way here.
As a responsible and regulated online poker operator, we need to comply with the law - we're subject to the decisions of various regulators and courts, and we comply with those rules.
As a result of that, there
are various thresholds of proof that apply to different situations. We require our staff to meet a much higher burden of proof if they are proposing the confiscation of player funds, than they are required to meet if a player is merely being denied future service on PokerStars. This is because PokerStars has no inherent right to take a player's funds (outside of the Terms of Service) but we do have an inherent right to decline to allow them to keep using our services.
To use a metaphor from a bricks and mortar shop: it requires a higher burden of proof to accuse someone of shoplifting and arrest them, than it does to ask them to leave your shop.
Quote:
Originally Posted by Bobo Fett
Even if it's not against their TOS, bumhunting or other "predatory" play could have something to do with it. Again, they can refuse your business for any reason they like, as long as it isn't on grounds that break the law (race, gender discrimination, etc).
Just to be clear, PokerStars has made no suggestion that any of these factors is an issue here.
Quote:
Originally Posted by Sect7G
Now lets flip this the other way for a minute. What do you think Stars would do if the risk wasn't to come out of their bottom lines but the players?
Lets say I emailed Stars and said I think 2 people are colluding... they look at the accts and say yeah there is a connection but it's not 100% conclusive... do they ban the accounts or do they let them keep playing knowing that there is a higher risk then usual that they might be colluding. In this case the risk is on potential victims (players) and not Stars.
In situations like you describe, players are very often simply prevented from playing together again in the future, and PokerStars funds compensation to the "victim" ourselves. There are a number of threads where this is discussed on TwoPlusTwo.
Once again, we regret that we're unable to provide further information on the specifics of the account at issue here, but hopefully this post provides some context and reasoning to the situation.
Sincerely,
Michael Josem
PokerStars Communications Team