Hi Everyone,

Apologies if this is the wrong area as it is my first post.

Anyway my account was frozen a while back and I have recently contacted pokerstars to resolve this.

I have sent in all the required documents Friday and yesterday received an email saying one was missing. I checked the email I sent Friday and it was attached. I just went ahead and forwarded the 1 "missing" document pretty much as soon as the email was received.

Can anyone advise how long it takes to verify the account a I haven't had a response since 6th yesterday?

I have been trying to get this sorted for 2 weeks now and half expect another email with another issue of some sort.

All help will be appreciated

Sent from my GT-I9505 using 2+2 Forums

posting your pokerstars name in this thread will allow a pokerstars employee who is looking at this thread to look up your account right away

are you from the USA?

Thank you for your response.

If a pokerstars employee could PM me I would happily provide my username.

Also I'm from the UK

Sent from my GT-I9505 using 2+2 Forum

your account wont be able to send or receive PMs due to how new it is. If you use your older 2+2 account to post then that one will be able to send/receive

Oh okay, not sure if I had an older account and my ps username is gm0n3y1990.

Would appreciate a ps employee looking into this.

Sent from my GT-I9505 using 2+2 Forums

Been waiting a little while to get my account restored (Not an account security issue) too. And the e-mails feel like they are taking a while to be responded to.

I would advise patience.