John, I don't think you're allowed to use USDOLLARS without accepting US players.

You can also simply kick them out after the end of Level 1 if they have not become active.

Why not? Seems to work for quite a few poker sites.

Wheres your everleaf article 39? After bugging all the regs in that thread? You ever finish it? Where can i read it?

loll

Changing registration to 15-45 mins before start would resolve the problem. Those that are serious can live with that. Considering PAOs is only a month away, every day/week that goes by where there's 100+ sitouts just prolongs the problem.

Having guaranteed tournaments and then setting the minimum players attendance is a big fail. You could just make the lover guaranteed in the first place.

Hi Everyone,

Please see the latest answers to your questions.

Changing registration to 15-45 mins before start would resolve the problem. Those that are serious can live with that. Considering PAOs is only a month away, every day/week that goes by where there's 100+ sitouts just prolongs the problem.
We are currently working on this issue. We can’t make the registration period shorter in the meantime but we are about to implement the possibility to remove all sat out players from freerolls after a specific blind level as we understand it affects the game.
I’ll come back to you on this thread and let you know when this new feature is released.

Having guaranteed tournaments and then setting the minimum players attendance is a big fail. You could just make the lover guaranteed in the first place.
The guarantees requirements for each of the Online Series tournaments have not been changed since the promotion started. Everything has been set prior to the promotion release on the promotion page as well as on the two plus two Online Series thread.
We truly understand it can be a bit frustrating but as PokerAce is a new online poker network that aims to belong in the long run within the online poker industry, we have to make a compromise between offering something as attractive as possible and taking in consideration the traffic we currently have.
Please rest assured that our guaranteed tournaments will have less and less requirements like those ones as the traffic grows.

Thank you for your time sharing ideas and opinions,
John

John, what would happen if the minimum amount of entrants for the guarantee is not met in PAOs? Is it going to be just a regular MTT and maybe SNG? Will the event be cancelled?

isn't lga the one that regulated minted poker and everleaf that did nothing when usa players had their funds pretty much stolen and given options like moneybookers and opening accounts in canada to get money off? I would feel safe putting money on that is reulated by lga (lmao)

Never mind rep already came and answered not regulated by lga i was mistooken . I bactracked and saw rep saying lga dosen't regulate this site. Lga when mentioned brought back some painful memories lol.

Hi sOkAiyA,

Yes, absolutely, it will be a regular MTT without any guarantee on the prizepool. The tournament will not be cancelled. We added this new requirement (number players for guarantee) in order to let the tournament run no matter what.

Thanks,
John

And what would happen if people who hold PAOs tickets choose not to participate bcuz they don't feel like playing a 6-max or 10-max MTT? Will the tickets have 0 value?

If you have won the ticket in a satellite, you can use it to play any tournament that have the same buy-in value on PokerAce.
If the ticket has been won in a freeroll or within a PokerAce promotion, the ticket must be used to play a PAOS or a PAOS satellite but doesn't have to be used in this first series. There will be more PokerAce Online Series in the future.

You can differentiate the two kind of tickets by their name. A ticket that must be used to play a PAOS event have 'PAOS' indicated (i.e: $1.10 PAOS Ticket).

Thanks,
John

ok thx.

Also, shouldn't PAOS Event 17 be a $55 event instead of $52.50? Same with PAOS #18 -- $5.50 instead of $5.25. Your website states $55 and $5.50 respectively (I'm assuming because tickets are issued in those amounts) but the lobby is showing otherwise.

I hope PA comes up with their own software. I have a feeling that's it stalling the growth of your room. A lot of players play at several rooms and networks at the same time. That is very difficult to do with a web-based room. Just my 2 cents.

Hi sOkAiyA,

PAOS #17 #18 are Super Turbos tournaments and we believe the fees should be cut by two for those ones as the game will be played quite faster. We changed the tournament fees on those tournaments after releasing the schedule on the site. Thank you for this feedback, I will request an update on the Events schedule page with the right buy-ins.

Regarding your concern about the software, we took good note of it and we are already looking into different options to start offering a download version and improve the user experience on PokerAce. We are aiming Q1 next year for this to happen.

Thanks,
John

That's great news on the software! A couple more issues.

When you open up a tournament lobby and close it, you cannot reopen it again unless you log out and log back in. Can this be fixed?

When you tile tables, the windows are not proportionate from length to width (even though they are the same size).

Forgot to mention another suggestion. Maybe reducing the requirements for the satellites to start could be a good idea. You don't have to guarantee the ticket but at least the sat will run with the amount of buy-ins (much like PAOs and every other tournament). Many times, the sats don't start bcuz it's 1 person short. Instead of issuing tickets with a specific value, maybe change the system to tournament dollars. That added flexibility will keep the games running.

Just found out that when you register for PAOs satellites,it uses the regular tickets first before using the PAOs tickets. You might want to fix this as the regular tickets have more value.

Hi John. Pls help me.
I can not login my account (username: binbetbong)
What's happen ? I don't know
Disappointment.
Help me to play with pokerace.
Thanks John.

Anyone tried this site? For those who played on this, what do you think?

Almost no traffic and still the same issue as mentioned by jalladalla in Nov 2012. Just different screennames and lots of them! Something very weird is going on there... No problems with cashout though

Hi everyone, sorry for not being very active over the last couple of months, we have all been very busy at PokerAce.

We have recently implemented a major software update and we are now getting closer to the site we envisioned when we started on this journey. This update comes with an upgraded lobby and a new table design as well as the addition of some quirky new avatars. In addition, we have implemented fixes so that players no longer experience log-in issues. We think you will really enjoy the changes.

We have also been busy with some new promotions including guaranteed APT packages and the introduction of Levels and the Farming Challenge. For details on these and all of our other promotions, head over to our promotions page: http://pokerace.com/news-promos/featured/

As for the traffic on PokerAce, this has been progressing nicely. We have been busy securing additional partnerships in Asia and the rest of the world to bring new players to the site.

We will continue to post here about our new promotions and please keep the questions coming and I will do my best to get back to you as fast as possible. Also, take minute to log-in, have a look at the improvements we have made and let us know any feedback you may have.

Thanks again and good luck at the tables,

John

The issue with not being able to log in is not solved.
I have been in constant communication with the pokerace "support" team and it seems to just be going around in circles.
I was looking forward to the $1 Madness promotion taking place in April, but as far as my experience with the software freeze/crash and not being able to log in, I would be very surprised if it will be sorted out before 7 April 2013.
I must say that I did get a refund because of a heads-up sit n go that I registered for and wasn't able to play one hand. This was a positive sign, but not being able to log in is basically the "make or break" issue for obvious reasons.

Also I'm glad to have finally registered on twoplustwo and it was this issue with Pokerace that made me want to comment, so maybe there is a light at the end of the tunnel, but I don't see it yet, as it goes out all the time and won't come on again.

SL

Sorry for the double post, can't find an edit icon. Mods please merge my posts if needed.
I just got an email from pokerace in reply to my constant bitching.

Here's my email.

Sent: Thursday, March 28, 2013 5:39 PM
To: Pokerace Support
Subject: RE: throwing money away



Thank you for the refund, it is much appreciated.
But the problem of not being able to log in is still not solved.
I have sent screenshots in previous emails illustrating exactly what I am seeing when logging into just an empty lobby.
The Login button doesn't change into a "cashier" button, it remains a "log in" one.
I will wait until there is a solution before trying again, as I have tried far too many times and have only managed to login twice and on both occassions the software freezes during play or even before play (as you saw with the heads up sit n go).

I look forward to a solution as I would like to take part in the $1 Madness promotion.
I hope it will be sorted out before then.

Again, thx for the refund, but the log in issue is obviously a "make or break" issue on my account.

Regards

(shreddedlettuce)


AND THEIR RESPONSE

Please be informed there are no errors on our end. Be sure to clear your cached and cookies before you log in. If you have a firewall or similar software (i.e. proxy or websense filter/parental control) installed, kindly check if it is configured correctly to allow PokerAce to access the Internet.

We are recommending you to use any of these browsers:

- Internet Explorer 6 and above
- Firefox 3 and above
- Safari 4 and above
- Chrome 4 and above

And, please be reminded to have the Adobe Flash browser plug-in (9 and above) installed on your computer for a smoother & enjoyable gaming experience.

Thank you,

Jhera

PokerAce Support


The first sentence (red txt) kinda sealed the deal for me.
Also not the first time I got all the other "advice" as if I didn't know these things and as if I hadn't told them I have everything installed.

I don't think a flash site will work if this is a glimpse into its future.
Maybe Joe Hashem has the answer, cause Pokerace certainly doesn't.

End of rant.

Hi 2+2,

First off, here is the answer to your question:

Q. The issue with not being able to log in is not solved. I have been in constant communication with the pokerace "support" team and it seems to just be going around in circles. The Login button doesn't change into a "cashier" button; it remains a "log in" one.

A. First let us apologise for the answer support provided. We agree that it was inappropriate and unacceptable and we will address this internally. We have had no reported issues form other customers concerning difficulty logging into the game. Could you kindly PM me with a screenshot of the issue as this seems to be an unusual error and I will do my best to assist you here.

Secondly, we have fully restructured our Farming Challenge promotion and have increased some guarantees from $20.00 to $50.00. The buy-in for all Farming Challenge events remains at a low $1.10, and the leader board has not been affected. We have also increased the times so that events now run 24 hours a day. For further details be sure to check out the Farming Challenge promotions page.

We also wanted to take this time to remind you that this Sunday, April 7th is $1 Madness. This is a $1 rebuy tournament with a guaranteed $3500 APT Philippines package for the winner. Players can buy-in and rebuy for $1.00 or you can win you way in through our Daily and Gold Rush Freerolls. Tickets won in freerolls can be used to both enter the $1 Madness and also to rebuy. For further details, head over to the $1 Madness promotions page.

See you soon at the tables,

John

Could you please add Philippines to the list of non-banned countries? It's not illegal there. There are so many fine filipino players that would love to compete!