I wrote them such letter:

I ask you to edit out any and all personal data, including the other guys' hole cards. I just want to see the hands you reported, with any reasons you are able to share with me without giving your security secrets away. It's in your interest too. Because there is very much dissatisfied players, who have already stopped to play at your poker network. And it is not known how many will stop after reading my thread on 2+2 forum.

This thread just stopped me from depositing $300 , I have had an 888 account for many years .

Sorry will not play there again until this issue has been solved , iPoker will get my deposit this time , at least I can trust them when I want to cash out.

GL OP

Keep us updated. Will not deposit a cent on 888 until this is resolved

It must be frustrating Gnuborg but I'm glad to see you haven't allowed 888 an easy ride. I suppose the one good thing from your point of view, apart from the return of your stake, is that 888 have been punished by all the people in this thread who have withdrawn their funds and will no longer play at the site. Hopefully this thread will appear in google searches of Cassava, 888, and LuckyAce.

But they can blank out other players' names. And it's only screen names involved anyway. What's protected about that - they gave you the names of the other players involved anyway (and got it wrong the first time if I remember correctly).

It was a comment made by their own representative for Heaven's sake!

Seems to me that the Data Protection Act requires them to address this.

I don't know how much more you want to continue Gnuborg. Personally I, and I'm sure others in this thread, hope you take it all the way but no doubt it takes time and effort for you.

The Gibraltar Regulatory Authority have a Data Protection section on their website which explains how to complain and obtain dispute resolution if an organization does not properly comply with a Data Protection Act request. Here is the link for the main page: http://www.gra.gi/index.php?site=dataprotection

It says:

What if an organisation refuses to respond to my access request?

If a person or organisation does not comply with an access request which you have made you may make a complaint to the Data Protection Commissioner. The Commissioner will investigate the matter for you and ensure that your rights are fully upheld. The Commissioner has wide powers to investigate complaints made to him and will take
appropriate action against any persons or organisation who is not complying with the provisions of the Data Protection Act.

From Cassava:

Good Afternoon Vyacheslav,

You have been advised from our previous emails that we will not be providing you with any internal information in regards to our security checks, this
is including case histories and/ or hand histories, whether they be edited or unedited. Our position in this matter as aforementioned remains the same.

Your deposit amount has been refunded back to you and we have closed this case from our side. We ask that you refrain from making further requests
for additional information in regards to this case as we will not be able to provide this to you.

Regards,
Sherylee
Operation Department
Cassava (Gibraltar) Ltd.
operations@cassava.net

It seems to me that communicate with Cassava is useless. It is necessary to think what write to GRA.

So what was your deposit amount,$3k? Still out over $2k? Seems they have lost that and more in players withdrawing or not starting up there. I won't play at their site after reading your posts.

lol bad from 888. The damage is done PR massacre for sure, could they have handled this any worse?

No way anyone would deposit any significant amount of money on their site if they read this thread.

You have to wonder how many people this sort of thing happens to that we never hear about, not every poker player frequents a poker forum, and I guarantee they never got a cent back, nor would have OP if it wasn’t for this thread.

The thing that is so damming is that 888 do not seem to even care about the bad PR; I would have thought that they would be doing everything in their power to show that op was guilty or otherwise apologise for getting it all wrong and giving all op’s money back. I can only come to one of two conclusions as to why they are not.

1. 2+2 members are an insignificant % of their revenue and they just don’t give a ****, but then why give back any of op’s money?
or
2. They have no proof of anything other then OP was the unknown recipient of bad play from a couple of fraudsters, and because 888 are greedy and crooked they will take whatever they want when they want.

It’s also obvious that the regulator servers no function at all, other than to give of the false impression that everything is more legit because there is a regulator.

Also lastly, it does not really matter what 888 do now, even if they do return the remainder of op's roll and apologise or post some conclusive proof of op's wrong doings, it's really too late no way I would trust them, its obvious that there is just about no recourse for players to answer any allegations made against them by 888.

Plus OP is out time. The most frustrating is the fact 888 has remained silent on the issue. They think that refunding the 3k makes OP silent. I am glad OP has not given up and continues to email. What are people supposed to do when you get accused of something?

Hey, was following this before going on holiday. Now I'm back and I'm glad that OP got at least his deposit back.

Still very disappointed about 888pokers way of handeling such things though. Seems to me they just gave him $3k and kept 2k b/c it's not really worth fighting for (= taking a lawyer). They just gave him some shut-up money...big fat bump this thread should not be forgotten

Well, I think there is only black or white. Nothing between.
The two possibilities are guilty or not.
When he is guilty, the account should be closed and the money goes back to the guys who lost it. When he is not guily, the money (the deposit and the winning) is his property.
To pay out the deposit and keep the winning money is theft.
I can see nothing suspicious about the hands he played.
When Cassava has further data, they have to give it to him.
We all support security and the protection of Data, but in this case, Cassava hides behind this noble words and that is a sign for me, that they are not willing to confess that they made a mistake.
I hope that justice and fairness will win in the end (and that my English is not so bad that you don´t understand what I mean).

What I want to know is where the $2k went. Did it go to players for compensation or to the site?

OP, Contact PokerFraudAlert.com and speak with Dan Druff he may be able to make your story bigger? I know they love to expose scumbags ...

didnt think of this but makes sense...can also try casinomeister.... i am sure 888 wouldnt want their casino blacklisted over a couple g ....

I think it isn´t easy for Cassava to confess the mistake after this discussion here.
This would mean that the pressure of a Community can change the decissions of a poker site (how many would then try this in the future?).
I do hope that he will get his money (ALL his money) back when he is not guilty but I think that Cassava will fight to the end.

I think that the poker site could reverse its decision, except that this decision has been confirmed by both eCOGRA and the GRA. The GRA, in one of its messages, has said that the only way to get the decision reversed is through the courts. It's a very sad situation, but that's the way it is.