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Old 06-08-2009, 11:44 AM   #121
PitBull Poker Customer Support
 
Join Date: Feb 2008
Posts: 160
Re: Pitbull Poker Support

Hi guys,

Thanks for your replies.

AgoraphobicOne: I will reply to your PM with more details. We can offer you ewallet cash outs as a fast and effective way. You can use ewalletxpress, moneybookers, or any other available in our cashier.

rubbrband: valid appreciations. What I want to really talk about is the suggestion box. It's not that we ignore or do not consider the suggestions, but we can't always put into place everything we are suggested, we need to prioritize and evaluate each suggestion to see in general what is the common feeling. It's not only hard, but impossible to please every single one. We try our best though.

niceBrice: Send me your username or email registered with us via PM and I will look into your cash out.

If anyone has any question feel free to write me.

Regards,

Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
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Old 06-08-2009, 01:02 PM   #122
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Re: Pitbull Poker Support

Quote:
rubbrband: valid appreciations. What I want to really talk about is the suggestion box. It's not that we ignore or do not consider the suggestions, but we can't always put into place everything we are suggested, we need to prioritize and evaluate each suggestion to see in general what is the common feeling. It's not only hard, but impossible to please every single one. We try our best though.
idk would be nice to get some feedback or something to at least know your not wasting you time.

seems to me like if you guys can't list the limits in correct order there has to be a ton of problems with the software. you should def fix that asap it looks sloppy and makes it hard for ppl to take the site seriously.
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Old 06-09-2009, 10:18 AM   #123
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Re: Pitbull Poker Support

Dave, seeing as though my emails have not been returned and live chat has not been helpful, can you at least lie to me and say some kind of progress is being made? My check that didn't get here, well, that was pretty much all my travel money, and I have to leave tomorrow or Thursday. I expected to have this taken care of by then. (wishful thinking on my part)
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Old 06-09-2009, 10:41 AM   #124
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Re: Pitbull Poker Support

Somebody needs to take PitbullDave out for a couple of drinks. What a horrible job he must have answering these questions.
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Old 06-09-2009, 12:02 PM   #125
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Re: Pitbull Poker Support

niceBrice,

I fully understand you, it is no secret checks that are delayed and half way answers can really get under your skin. I am following up on your case, however I noticed you opened two accounts under your name and that you funded both. I will write you an email with an update on the situations. Cheers!

Regards,

Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
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Old 06-09-2009, 12:49 PM   #126
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Re: Pitbull Poker Support

pbdave,

Is Pitbull have issues with their payment processor as PS and FTP reportedly are?
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Old 06-09-2009, 03:37 PM   #127
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Re: Pitbull Poker Support

Quote:
Originally Posted by pbdave View Post
I fully understand you, it is no secret checks that are delayed and half way answers can really get under your skin. I am following up on your case, however I noticed you opened two accounts under your name and that you funded both.
Did you read the PMs I sent you? I'll try explaining again: I opened an account at Onlinepoker66.com, which I no longer play at because of the rakeback situation. (If you're implying that I'm cheating, you can check my cashier histories: I never played the same tournament from 2 different sites--that would be an incredibly stupid thing to do, anyway, given that my tablenames at the 2 sites are almost identical lol.) I have tried to withdraw all my money from OP66--which is why I recently deposited--but my request has not been processed (surprise!).

I tried to withdraw from Pitbull also, also requesting a check at about the same time. That check was supposedly sent out on May 19--that's what Withdrawals told me via email, that my check was in the mail then. Previously, it took about 4 business days for my check to arrive (good job). The most recent check never arrived. So, either:

A) The check was lost (which is likely considering I receive neighbors' mail instead of my own some days).

or

B) My check was not in the mail on May 19 and I was lied to.

Because unless you're shipping from Antarctica, there is no way in hell it takes my mail that long to arrive here. I would really appreciate it if this situation could be resolved before Friday. Thanks.
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Old 06-10-2009, 12:10 PM   #128
PitBull Poker Customer Support
 
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Re: Pitbull Poker Support

niceBrice,

Yes I am reading and replying to your PMs.

Now, I am not suggesting or implying you are cheating, I am simply saying that because you have 2 real money accounts it could become an issue to speed up the process because of security protocols, but it won't mean you won't receive your money.

At this stage I am contacting the accounting and security departments to follow up on your payment. I will contact you when I have an update on your payment status.

Regards,

Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
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Old 06-10-2009, 12:12 PM   #129
PitBull Poker Customer Support
 
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Re: Pitbull Poker Support

tycho_bray,

We are not facing the same issues that PS and FTP are, we are independent in that matter. Let me know if you have any more questions. Thanks!


Regards,

Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
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Old 06-16-2009, 04:08 AM   #130
stranger
 
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Re: Pitbull Poker Support

Hi,

I deposited some money by virtual M/C card to Pitbullpoker and later I tried to withdraw it (18, May) to my Neteller account but nothing happened.
The support asked the imprint of my card and did not answered when I wrote I had not got a card that exitsted in the real world, it is a virtual card (only a series of numbers).

Does anybody know what can I do now?

Best regards,
Zoltán
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Old 06-16-2009, 11:47 AM   #131
PitBull Poker Customer Support
 
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Re: Pitbull Poker Support

Zoltan,

I sent you a PM

Cheers!

Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
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Old 06-16-2009, 07:11 PM   #132
adept
 
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Re: Pitbull Poker Support

hey pitbbull fix your pot limit calculator, its broke!
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Old 06-16-2009, 07:29 PM   #133
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Re: Pitbull Poker Support

Any chance you could implement resizeable tables?
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Old 06-16-2009, 09:48 PM   #134
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Re: Pitbull Poker Support

Quote:
Originally Posted by questions View Post
Any chance you could implement resizeable tables?
You can't resize the tables?
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Old 06-16-2009, 09:53 PM   #135
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Re: Pitbull Poker Support

Quote:
Originally Posted by tycho_bray View Post
You can't resize the tables?
When I do it the table dimensions are all out of whack - hard to explain. It basically has two sizes for me.
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