While I am fully aware that there is a thread dealing with PartyPoker related issues, I feel that this issue is too important to be overlooked in a 400+ pages thread.


This thread is basically a small recap of issues reported in the German section of pokerstrategy.com.

http://de.pokerstrategy.com/forum/th...tuser=0&page=1

In essence, several users reported changing hole and player names during the play of a hand. In the OP of the linked thread you will find video evidence of a changing player name during a hand. Many others have hinted that they experienced changing whole cards. Please note that providing proof is difficult since you would need to film your screen during play.

The extent of this issue is pretty much unknown since the dark number of occurences is hard to determine because people might attribute the perceived change of hole cards to fatigue and vice versa.

One of the administrators from Pokerstrategy, HergenL, who is allegedly in contact with PartyPoker, states in the first post on page 5 that PartyPoker is aware of the issue and will fix it in a November update. According to him, PartyPoker thinks that the issue occurs in certain cases of communication between PartyPoker and third party software (e.g. Holdem Manager 2).

The aim of this thread is to raise awareness on the subject. Hopefully more reports on the issue will lead to more secure software and better communication on the part of PartyPoker.

Congrats now everybody is going to rush to change their hole cards before the November update.

It's not made clear in the OP, but is this a graphical glitch or more serious?

At showdown and in the HH is the player playing their 'original' cards?

At showdown and the HH the player is playing the altered cards allegedly. Some guy got the money in with AA on an Axx flop and lost the hand because his hole card changed.

Please note that there is a little proof due to the technical reasons but according to HergenL, PartyPoker already stated that they are aware of the issue.

Also note http://de.pokerstrategy.com/forum/th...8#post12191868

Hi,

This issue occurred some months ago now and to our knowledge has not reoccurred since.

The game logic is all held server side, including for example the selection of the winning hand. These servers are secure and constantly monitored. Even if there was a display issue caused by a third party tool, the result of the game would not be changed as aforementioned the logic is server side.

With regard to the display issue we continue to look for a root cause and have this flagged as a priority for our technical team.

As always we appreciate our players co-operation and urge any users that experience the same issue to raise this with our customer support team.

Thanks

Party Poker

A simple solution would be to not allow people to change their names while on tables. Ez game.

Can you change your name on Party now? I haven't played there in years.

sounds random

It was my understanding that you had to be logged out of the software before you could change your SN.

iv had changes happen but thats from a FREEZEUP u wait and it sits there and then everythings different
table freezes and what new hand wtf happened to that hand
or new player /players
saw a utube video of it and u watch and it just stops and then its all new and player going wtf lost big hands like this
some people claim they can freeze the game and iv had them do it when they want to //slower comp slow internet is more at risk cuz u have less time to make ur actions

Your statement shows clearly that you haven't even read the thread on pokerstrategy (I believe you have someone who is capable of reading german).
The thread was opened on 27th of November (not months ago) and there are several players which renewed the appearance of this bug.

On top, players sent their handhistory to your knowledge.

Yes. You see your two hole cards throughout the hand and on the river (i guess when server and client communicate for HandHistories) it gets changed to your "real" cards. So it might happen yo think you have a set with 77 but on the river you only see 97o as your holecards. It happened to me couple of times and i was pretty sure i was too tired instead of actually thinking about a glitch in the party software.

To Party_rep. This has not only been an issue couple month ago (and even if, that doesnt change anything beside bad communication from PartyPoker), this is happening on a day to day basis as you can read in several forums. I know this bug is probably impossible to backtrack but it is out there and costs players a ton of money.

Kevmath doesn't seem to think these scandalous issues are of big interest to a broader audience. He closed down the thread in News, Views, Gossip (http://forumserver.twoplustwo.com/29...-hand-1258848/) with a referral to this very thread here in Internet Poker...

Guys, with a headline like this NO ONE will ever read this ****.

Pimp it up like "Hole Cards change @ PartyPoker" or something like that.

Josch, good suggestion!

Can I change the title of a closed thread?

I wouldn't know haven't been able to play on party, but according to this thread you can, so I figure that would be an easy solution. Don't know why it takes months to fix.

OK, just read in the 2+2 forum FAQs that it's not possible to edit posts after 30 minutes have passed... So that's that.

Will it be considered SPAM if we post a new thread in News, Views, Gossip? I'm not sure this only belongs in Internet Poker. This seems to be too big and severe!?

Just received this answer from the Gibraltar Gambling Regulatory Authorities:

Please send me a forum message if you have any proof for changing player names during a hand / while at the table and even better yet changing hole cards while playing at Party. We'll then be able to address their request adequately!

Bests
niminator

Hi,

We are aware of the issue and this has been escalated to the highest possible level within the business.

To date we have had very few reports of the issue directly to our customer service team however we continue to investigate all possible avenues including the influence of third party software’s. We urge any players experiencing the issue to contact our customer service team directly with the hand details as this will aid our investigations.

We appreciate your patience and will post updates as and when they happen.

Thanks

Party Poker

@ Party_Rep

Do you have any idea what it would mean if a third party software (like HM as you indicate) could deliberately change the hole cards?

What exactly does changing hole cards mean? That players could potentially change their initial cards and give themselves nut type hands in big pots in the middle of the hands?? If that's so, I don't even get why the topic of sn change in the middle of hands is mentioned... it's almost irrelevant in terms of importance to being able to switch your cards.

Yup, agree!

I already sent a message to BeenAWhile + Kevmath in order to change the thread title and probably move all of this to News, Views, Gossip but there's been no reply yet.

http://pokerfuse.com/news/poker-room...id-hand-23-10/

no the holecards change in another way. hero thinks he has QQ, gets it in on Q2253, looses on showdown vs KK because QQ changes to Q7o...

There are several posts in the original PS thread that indicate that this not tied to any single 3rd party software and I am summarizing those statements below so that the public information is as specific as possible to anything that might help Party Poker resolve this.

The original thread on PokerStrategy forums includes the following additional comments by PS members (please excuse any parts of the Google translation from German that are not exactly correct):

Munko7: I use no auxiliary software and was running only Party and still problems with the hole cards . . .

Chrom007: My position in the tournament was No. 5/45. My hole cards were QQ on the flop was a lady. I then shoved everything in the middle.A player called. He showed AQ. So that I had won, I thought. Everything went to the opponents. My hole cards were suddenly Q7. I played without HUD!

vvolf69: I know that it occurred independently of hem 2, because I have checked with the players who have complained.

GrandeSmokio: received today a call from dimitri from wpt support "they have time short?" "yes" "we currently have display problems" "ok, have heard" "What tracking software do you use?" "pt4" "ok, we will contact with them if there should be problems "

Regards,

Jim Varnon
CEO
Holdém Manager