Hello, I’ve been playing poker since 2009 and been a black member of PokerStrategy Russian Community since 2014. My nickname is
s3lassie. I firstly played on MicroGaming Network, but in 2016 I moved to
PartyPoker. I play
6Max Cash, NL200-NL1000. I started to play on PartPoker in March 2016 and it was going well through 2016, but at the beginning of 2017 my account was blocked and all my money confiscated. I have about
60k$.
I haven’t played a single hand in 2017, I only made a deposit to get a reload bonus. I was given 7 reload bonuses (200$ each) at the end of the year. 2 days after I had made a deposit I wanted to open my client and start playing, but I got a message that
my account was blocked. I started to write PartyPoker’s live chat, they said that their security team is checking my account and they wanted to call me and ask some questions. I am not that good at English, so I could only talk in Russian with them. Then I had a call, there was a woman who said that she spoke on behalf of PartyPoker, and they wanted her to ask me some questions, translate them to English and send my responses. It was evident that she didn’t have any authority and they just don’t have a person qualified enough for this task. It was working like a broken telephone. After the conversation she said that she would transfer my responses to them and they needed 24 hours to make a decision. 24 hours passed, I wrote lo live chat myself because there wasn’t anything happening. 2 hours later a man called me, again a person, who had no authority and was just for translation, he told me that my account was blocked, my money confiscated. The reason was that I used
artificial intelligence. He also told me that their decision was final and he didn’t have any details because he just transferred this information to me. I tried to get in touch with someone who has any kind of authority in PartyPoker, but no use. Their security team doesn’t talk to clients at all. I still didn’t get an official letter with explanations what is very strange, since I was blocked 4 days ago and still no official letter. Everything has to be ready and all investigations done the very moment you block someone.
When I play I use only Holdem Manager 2, I don’t use seating scripts, PartyCaption or anything like that. I have never used any kind of artificial intelligence, only my own head. I am an average regular of middle stakes, I attach my results for the period since I started playing on PartyPoker.
Results: http://dropmefiles.com/W8a8J
I am ready to provide any proofs of my innocence (my computer, database) and answer any questions, but unfortunately I am no asked any questions, and PartyPoker doesn’t need any proofs. They just blocked me with no explanations and no investigations done.
I ask for a feedback from the community, people who know me, people who played with me. Please support me and say that I’m not a bot. I would also like to have a response from an official representative of PartPoker on 2+2, Party_Rep.