I created this thread because i wont just stand by with a thumb up my a** when someone is accusing me of something i didnt do. Its first time that im creating one so i hope im doing it right and sorry for my bad english.

So my main site was pokerstars but im from Slovenia and you all know they closed service for us recently i play mtts so i had to move decided to go to partypoker
years back i opened an account on partypoker, please dont judge me of my poor choice of a nickname witch is FukStars must have been a bad day im sorry i love you
so according to sharkscope i played 18 tournaments
http://www.sharkscope.com/#Player-St...ayers/FukStars
and according to officialpokerrankings i played 12 tournaments
http://www.officialpokerrankings.com...56721.html?t=3
so the accusations they are throwing et this point to me are just hilarious,
i dont remember if i played any cash games but i do know that i am very bad when it comes to cash games right now and even more so years back.

Now i will start with recent emails and go back in time and end with the last email that they sended today.
But just to clarify why my account was closed the first time is because i closed it myself due to their 180 days of inactivity fee spam emails.

btw i dont know how to post emails so i hope this works i just made pictures and created an album on imgur if there is another way please tell me and how and i will post again if you need me to, but im deleting my info

here is the link to the album

http://imgur.com/a/cXxA1

dates are clear and the 9th picture the email from me was long so i put it together in paint it contains older emails and i tried to show them as for why the account was closed in first place.
The last email contains also my response to the evidence clearly not provided.

The reason i created this thread is because i did not do what they are accusing me of and i believe they dont even care about this mistake because of course i am just a nobody to them those 18 tournaments did not create much rake after all. But the accusations are serious. If in future they realize their mistake and open my account i will not play i would not feel safe on their site.

For now i will take my business elsewhere and wait for the best site to return to Slovenia i wish you all good luck at the tables.

I think someone at Party may have mis-clicked something somewhere along the lines.

If I'm following the story correctly, you made your Party account inactive a couple of years ago, but never played much there anyway. Party confirmed in 2014 that the account was inactive, but said it could be reopened in future.
You recently tried to re-activate it, but according to Party's records, your deactivation was not voluntary. The customer support people think you were actually banned.

If they didn't just misclick "banned" as the reason for closure in the first place, it's possible that their database has got updated/corrupted somewhere, leading to the incorrect reason being listed.

I'm not sure what your objective is now, but if you really want to get control of your Party account, stay calm and repeat that there must be some sort of mistake in their records. See if you can find out the date given for the ban, to see if it matches up with the date you have on the emails for the voluntary deactivation.

FWIW, I'm not sure why you've included the word "bots" in the thread title. I couldn't see where Party actually use that word in any of their emails. ('Unfair advantage' was the reason given for the apparent ban).

Thanks for your time ArtyMcFly you are right i was stressing out so much that i did not see the dates they add up 6.9.2014
http://imgur.com/a/MJIIB
so must have been a misclick than but the problem is they have seen the first email i included this email in one of my replays.
As for the bots on the second picture http://i.imgur.com/hgC606u.jpg it says "for violation of our section 5" and section 5 is "5. The Use of "BOTS""
https://www.partypoker.com/terms-and...ge-policy.html

Im sorry i know that the 9th picture in the first imgur album is unclear it was a long email from me to them trying to clear up the account closure and in one email i beg them to check all again but i didn't get the feeling that they even bothered.
My first objective was to clear my name and play on their site, but now i just want to clear my name.
I will email them again with the emails that include the date 6.9.2014 and hope that they will check again.
Thanks for your time

So to continue this yesterday i send an email that shows the date June 9 2014
quote :
"As per your email, I see that on 06/09/14, you decided to close your account with our site and therefore exclude yourself from taking advantage of our offers.
If you wish for us to reopen please write back with the following details"
http://i.imgur.com/2IRxe2h.jpg

and as expected i got this reply
http://i.imgur.com/6mSaNez.jpg

i send 2 more emails today and i dont expect things to change

I've only looked at the two images in post #4

You tell PP that they've made an error, but I don't see the part where you tell PP what their error is

Where is the email where you tell them that they've made an error in their records & you VOLUNTARILY closed your account in 2014?

_Loki_ At the start i did not know what was going on so i did not know what to send them all i did know is that they made a mistake so i just didnt know what to send i hope everyone understands that here is what i can find for the voluntary closure there is some in the first post too http://i.imgur.com/wuQn00p.jpg http://i.imgur.com/Ff14fTR.jpg http://imgur.com/ePMUqhf
this is 2 years old i believe i dont have all the emails unfortunately but as a big company i hope they still have them

and today i sended 2 more emails pointing at my voluntary closure

http://i.imgur.com/oDVP8AU.jpg
http://i.imgur.com/UgGOzVy.jpg

I am not doubting your word
It is clear from one of the PP emails to you that they are closing your account at your request. It is a voluntary closure of your account by you. But - in one of the last two emails to PP you use the term "misclick" - this is not a good way to explain the error to PP! You are expecting them to read their own email & understand the problem

WHAT TO DO:
** Write an email to them telling them in precise detail what you did & what they did [they closed your account at your request back in 2014]
** In that email tell them there must be an error in their records & you have not had your account closed by PP for bad reasons
** Make sure you attach the email where they say they're closing your account AT YOUR REQUEST, but you can reopen it in the future

You cannot expect support to use their brains so you must spell it out to them like you are writing to a six year old. Writing "misclick" to support is not good enough

This is the response that i got from my 2 emails from today
http://imgur.com/hWX6bDv

_Loki_ thank you for the advice i will try to i just hope they didnt completely dump me now since this response only took them 4 hours and the others were 1 day or so. I will take my time with the next email thanks again for the advice

http://forumserver.twoplustwo.com/55...s-more-285800/

I'm still confused by the dates.

In April 2014 you asked them to close your account

Then it took them over a month to reply (May 21st)?

And now they are referencing that your account has been closed since June 9th.

Is that right? It certainly sounds as if there is a chance that they detected suspicious activity, or a relation to bot users, independently from your requested account closure and never bothered to inform you (as your account was closed anyway), or that you somehow overlooked it.

Its possible that i deleted some emails this is after all 2 years old, the last email from 2014 was a reply from me dated 23.5. its the 9th picture from the first post http://imgur.com/JUDtpL9 i regret that response quote "leave me alone " there is also more replies from me that i regret on thet picture but i have nothing to hide.I did not like the inactivity fee policy.

As for the date June 9th 2014 i have this email that confirms my voluntarily account closure http://imgur.com/oDVP8AU email is from February 17. 2016 when i wanted to reopen my account the first time but i could not respond to the email with the details they wanted because my phone was broken at the time,i just played on pokerstars until July 2. 2016 somewhere then pokerstars announces closure for Slovenian players,and than emailed party poker http://imgur.com/h2vhquf and after a few emails i get the same date June 9th 2014 http://imgur.com/3LnIRPf but for violation.
I understand what youre saying SanchoHH there is a date gap but the thing is if you look at my sharkscope
the last tournament was played 1.6. 2013
http://www.sharkscope.com/#Player-St...ayers/FukStars
and if they did found any suspicious activity and closed my account back then, than this thread would be opened 3 years ago. Sorry my first post is just confusing i know i see that now im new to opening threads.
Today i took _Loki_s advice and created a more clear email with all the dates, i hope for a positive reply and i will post my email and their response when i get it.

Yesterday i sent this email
http://imgur.com/xQEyf85

this is their response today
http://imgur.com/fUZusdo

and this is the email i sent today
http://imgur.com/2xAK8Bg

I dont think there is any hope to resolve this

I think the customer service staff are just incompetent/lazy. It's a lot easier for them to just say "It says you got banned, goodbye", than investigate which CS operative closed the account and for what reason. i.e. if their screen says "Account closed, reason: botting", they aren't going to look at it again, because that would mean admitting someone made a mistake.
Since you have no intention on playing on there any more, I think you should just walk away.
Best of luck on your next site.

Speaking of incompetence this is the reply i got from my last email, the point 5 from this link is something else this is really just i mean i dont know what to say.
https://www.partypoker.com/terms-and-conditions.html
5. NO GROUP EMPLOYEES, AFFILIATES, BOOKMAKERS OR SPORTS PARTICIPANTS
http://imgur.com/EyggrN0

ArtyMcFly yes i was considering that option to just move on, but one email scares me quote: We would suggest you not to try to open a new account with any website which shares the gaming platform with us in the future, given that it will result on immediate account closure and funds forfeiture.

My plan is to move to 888poker, but what does the future hold what if 888 poker merges with partypoker, even if not bots are a serious accusation and i bet some of this companies already are in contact when it comes to this so i dont know

I doubt that online poker companies are pooling information - they risk a legal backlash for breaking privacy ToS conditions in licensed territories. Not worth it to them to be caught doing this & have their licence revoked in that region or even somewhere else in the world or be removed from the list of applicants for new licenses.

This is why the more intelligent sites are removing themselves from grey & black market areas - to not screw up their chances in the honeypot of honeypots: The USA. It will be a goldmine once their economy starts to strengthen again.

888 are making some 'moves' & raising their profile with signing up pros & other marketing splashes. They are up to something, but I don't think it's PP if you catch my drift...

There's definitely a small (?) chance that 888 and Party merge at some point, and that would no doubt cause a headache for you if/when accounts get migrated (many people had issues with the FTP-Stars migration) but you'd have plenty of time to 'make arrangements' if that were to happen (and this thread could be used if necessary). I'd be more concerned that 888 (and other sites) might follow Stars and pull out of Slovenia at some point. I haven't closely followed the situation in that country, but it's a troubling time for players in many locations. Hopefully you can put your problems with Party behind you and get back to grinding.

Ok so a lot has happened since my last post, many emails were exchanged
and i think i have good news, still waiting for a reply to my last email where i just want to confirm everything.
I can tell you all that i can login to my account right now.
Will see i mean after all that was going on its better for me to just wait before i confirm good news.Next post soon i hope.

I wonder why they decided to start using their brains all of a sudden? Assuming it turns out well.

Confirmed my account is now open.
Ok so to continue this i have 12 pictures to post i hope i dont mix up anything.

starting with my first response after the last email
http://imgur.com/snNKWsq

party:
http://imgur.com/3hS6LrT
So after their email above i didnt know what else to do,i just decided to ask for my full deposit and withdrawal history:
http://imgur.com/CAyNqJE

party:
http://imgur.com/lcJiL0y

me:
http://imgur.com/67JHd1P

party:
http://imgur.com/9hkpn9K

me:
http://imgur.com/ueo4YlZ

So June 1 2013 my approved cash out, it is the same date as on sharkscope and all the other sites witch confirm my last tournament. Why did i cash out so fast,my guess is i did not like party and this email below just to show i deposited on the same day on the best site there is:
http://imgur.com/aMV6ON4


now for the first response it just shows how the communication works on the other side:
http://imgur.com/0I4ze6M

i did not reply to this one because i already had the other email from them:
http://imgur.com/KAWNLJu

i was so excited that i managed to give the wrong user ID, that was resolved after 2 more emails not important to post them really just my information.

now the last 2 emails just to confirm what just happened
http://imgur.com/InqP93e

party:
http://imgur.com/E7VKdez

The past few days were really stressful and no apology email was sent from party poker. I mean i dont think that this counts as an apology "Thank you for your understanding." But et this point i just dont have the energy to seek for one, im just glad that this issue is resolved.

For now i do not plan to play on partypoker, would not really feel safe but if i do in the future i will definitely not deposit my whole bankroll.

Really thank you all for helping out! Cant find the right words i guess good luck at the tables should do it.

gg

Here is something to look forward to
https://www.pokerstrategy.com/news/w...lovenia_97412/

"The Slovenian government is in the process of introducing fully regulated online gambling and operators will be invited to apply for licenses. PokerStars is expected to be one of the 15 operators who will be granted a license next year"

We are in process since 2012 and nothing has (official) changed since early 2015. Of course it's possible, but I wouldn't hold my breath. Even when we get regulated poker, it might now be +EV for sites to actually apply for license. I don't really have high hopes for our regulators, but who knows.

Also I don't think Barry did any research on his own about this topic.

And this was quite OT :P

Its next year i can feel it

Glad to hear it.
Good luck with your future play, wherever it may be.

Maybe the mods will change the thread title to PartyPoker mistakenly accused me of using bots *resolved* or something like that.

I was searching for that option today it took me awhile to find out that only a mod can do that

Thank you very much,good luck to you too.