I got one (actually 2 they sent me someone else's email in error) this morning. In mine they explain how they figure the reimburse a little better. Does anyone know what happened, just curious? Glad they caught it. I play cash, mtt and sng so I have no idea which game this was on.
Just a note - the one I received in error had a refund of $44.75
Dear DiamondDixie1,
Please accept our sincerest apologies for the previous email you received pertaining to your reimbursement. The correct email should have read:
The Full Tilt Poker Security department has recently concluded an extensive investigation and we have determined that some of your opponents were in violation of our site terms.
We have permanently closed all of the offending accounts. In cases of proven cheating, 100% of the confiscated funds are returned to the players who were victimized. The reimbursement calculation is based on the number of tournaments or hands played against the offending players, and the amount won or lost against them.
We have determined that you are entitled to a refund of $5.00 which will be placed in your account in the next 72 hours.
For a number of reasons, we are unable to provide any other additional information regarding this case, including the players involved and the game type where it occurred. We thank you for your understanding in this regard. The vigilance of our players in reporting suspicious behavior is an important addition to our ongoing diligence against unethical conduct, and we carefully investigate every concern of suspicious activity.
If you believe you have witnessed unfair play at our tables, please don't hesitate to contact us at security@fulltiltpoker.com. If there is any other way we can be of assistance, please let us know.
Once again, we apologize for any confusion caused.
Full Tilt Poker Security