***Official True Poker Support Thread***

[Citizenwid]

Originally Posted by imawhale26

Have you checked out US facing poker sites in the past year? True Poker has by far the best cashouts out there. Let's look at your other options. Merge checks are free but they are currently taking 6-8 weeks. Cake checks are also free but they are taking approximately 3 months. You can sell your Merge $ at a 10% discount here on 2+2 and you can sell your Cake $ at a 25% discount. True on the other hand gets you your $ within a week via the debit card and it costs less than 1% to w/d.

Would you pay 1% to receive your $ 6 weeks faster in today's environment?

Well said. Even back in the full tilt days people were getting free checks and free wires, but what most people didn't know was they were just taking the cash out fees out of your rakeback.

[freerollin2]

Cashed out mar 7. Still nothing. By check. Everyone says 1-2 weeks. Taking a while here

[commons]

Did a cashout on Monday morning to the debit card and received Tuesday afternoon. Thank you True!

[39suited]

Originally Posted by freerollin2

Cashed out mar 7. Still nothing. By check. Everyone says 1-2 weeks. Taking a while here

Did you already send a PM to the 2+2 Rep with further details?

[freerollin2]

Originally Posted by 39suited

Did you already send a PM to the 2+2 Rep with further details?

No I did not but support tells me the check was sent the 7th. Then a different support guy tells me it was sent the 12th. The first check I received was in my hands in 5 days. Now this one is taking much longer than expected. And of course I need it!

[freerollin2]

Ok well for anyone interested. I withdrew the 7th of march. By check. I just talked to support...again.. And she told me my check should be here by march 30- april 1st. I'll keep whoever wants to know posted. And I also realized that the 1 free withdrawal by check per 30 days is sent by regular mail. If u don't wait the 30 days or just want it faster it is sent by fedex for a fee of 65 dollars. But anyway when or if I get my check I'll let u know. But the debut card seems the way to go from what I'm reading here

[WinningCEO]

Great news the much anticipated store is open please discuss and enjoy.
Make sure to look at the cash bonuses.

[G NASTY]

Just threw some money on true....tables aren't popping up when the action is on me.

I've checked and re checked auto switch between tables and it's still not working.

[BleedBlue87]

Originally Posted by WinningCEO

Great news the much anticipated store is open please discuss and enjoy.
Make sure to look at the cash bonuses.

Potentially stupid question, but where is the store on the software exactly?

[39suited]

Originally Posted by BleedBlue87

Potentially stupid question, but where is the store on the software exactly?

There is a link to it in the rewards tab but you can't see it if you are a rakeback player.

[commons]

Since the elite program didn't start until March, are the milestone bonuses going to run until February 2013? Otherwise its going to be real tough to get there by the end of the calendar year.

[BleedBlue87]

Originally Posted by 39suited

There is a link to it in the rewards tab but you can't see it if you are a rakeback player.

Durr...thanks.

[check6072]

Originally Posted by TruePoker Rep

Please send me your username and I will check to see what our cashout team can do for you.

Despite me sending you two pms you have yet to contact me back. I have played over 200k hands at True and this is the type of service I get. Please assist me in getting my very late cash out to me.

[36Chambers]

Originally Posted by check6072

Despite me sending you two pms you have yet to contact me back. I have played over 200k hands at True and this is the type of service I get. Please assist me in getting my very late cash out to me.

you have to be borderline obsessive when trying to get any info from these guys.

what happened to the daily $25 free rolls? You guys are slackin big time.

[BleedBlue87]

Any updates on the rakeback for this week?