***Official True Poker Support Thread***

[Online Veteran]

Originally Posted by starrazz

so truepoker is in the yatahay network or what? I can't find it on pokerscout.com

Yes, it is the main skin on the Yatahay network.

[TruePoker Rep]

Originally Posted by cjs

I signed up for a new, rakeback acct a few days before the software change. I never got the sign up bonus and have never received any rakeback payment. My rakeback provider has verified twice that I am tagged to them but they never got any rake report. Anyway to remedy these issues?

please PM me your user and I will look into the issue.

[TruePoker Rep]

Originally Posted by starrazz

so truepoker is in the yatahay network or what? I can't find it on pokerscout.com

We do not give a feed to pokerscout thats why you won't find us there.

[TruePoker Rep]

Originally Posted by giftedmadness

I'm confused too. One place said it was in merge, but I know that's not right. I think it's its own network.

Nope we are our own Network.

[jeffsays]

how do I sign up for rakeback?

[TruePoker Rep]

Originally Posted by jeffsays

how do I sign up for rakeback?

Please contact affiliates@truepoker.ag to get you all set up.

[Online Veteran]

Why are there two sets of numbers for "logged in players" when I log into the client?

[TruePoker Rep]

Originally Posted by Online Veteran

Why are there two sets of numbers for "logged in players" when I log into the client?

one is total players and the other is ring players

[ISnort]

When is rakeback paid into the accounts?

[skraper]

I was playing the 200nl - 500nl games right before the domain name was seized (they had 400nl and 500nl before the new software). After the domain seizure I immediately withdrew most of the money in my account via check, it showed up exactly 7 days later (I received a fedex tracking number for the package as well). A few weeks later I received a rakeback payment and withdrew that as well. The check showed up within 10 days.

I was nervous immediately after the seizures, but I am now strongly considering putting money back on the site.

After gadolparah's posts (and I think he had legitimate reason to be frustrated), I just wanted to say that all of my experiences with True Poker have been pleasant and the cash outs were quick.

[Gzesh]

Originally Posted by Online Veteran

Welcome to the forums, glad to have you here. I have a couple of comments/questions. in your Biography, it says True Poker launched in 2002. I specifically remember playing on True Poker in May of 2001. Second, when will you guys make the card sizes larger? They are much too small right now. I am seriously considering making a deposit on True Poker, since your withdrawals seem to be working fairly quickly in today's market. Looking forward to your response, thank you.

TruePoker launched in early March, 2001.

[TruePoker Rep]

Originally Posted by ISnort

When is rakeback paid into the accounts?

Rake back has been paid in the past on the 10 th of the month.
Starting this week or next when the new system is ready it will be paid every Wednesday. There you go you heard it here first.

[TruePoker Rep]

Originally Posted by skraper

I was playing the 200nl - 500nl games right before the domain name was seized (they had 400nl and 500nl before the new software). After the domain seizure I immediately withdrew most of the money in my account via check, it showed up exactly 7 days later (I received a fedex tracking number for the package as well). A few weeks later I received a rakeback payment and withdrew that as well. The check showed up within 10 days.

I was nervous immediately after the seizures, but I am now strongly considering putting money back on the site.

After gadolparah's posts (and I think he had legitimate reason to be frustrated), I just wanted to say that all of my experiences with True Poker have been pleasant and the cash outs were quick.

I understand as with 2 of the other 3 seizures there was problems getting money I probably would have done the same. With a little luck people can see we are here to stay and the players come first.

Thank You for your Support and telling people about your experience with (shameless link) www.truepoker.ag I am hoping to see you back at the tables soon.

[jasonvip1]

very good news being paid every Wednesday now

[Lewdog]

I normally don't have any complaints, but I still have not gotten any rakeback for any part of June yet....They said they would look into it a couple days ago.