Originally Posted by gadolparah
right now i have a software glitch where i can not withdraw. when i try to click the withdraw button it goes to open up a browser window that loads a mostly blank page. I have tried using internet explorer, firefox, and chrome. Ive also updated things like java and flash, and also cleared cookies and made security exceptions.
On June 11th emailed back and forth with support, and they told me they didnt know what was happening and would forward it "higher up." They have no responded since.
About a week later i got on live support. They told me they would forward my problem "higher up." No response since.
I wrote another email today.
As of right now I have a lot of money stuck on your site with no way to get it off. I have talked with other players and Im not the only one having this issue.
Could you please address this issue and forward it along to someone who can fix it?
Going to provide some followup for this:
Thank you to truepoker rep for passing my problem along. I got a phone call within an hour from a support member. Unfortunately i wasnt in front of my computer so we set up a time today at 2pm where he could call me.
Now, the guy i spoke with told me he was going out that night because it was his birthday. He told me he wasnt supposed to be in until 1 the next day (3pm my time, 2 hour delay). I was EXTREMELY friendly and flexible on the phone, and told him i could do my 3pm or 4pm if it would be better (and laughed and told him he should be enjoying his birthday and not worrying about coming into work early on a saturday). But he was adamant that 2pm my time was fine.
Obvious foreshadowing that I sat down in from of my computer and he didnt call me until about 2:40. He wasted my time after insisting that 2pm was fine. I have better things to do on a Saturday afternoon during the summer than wait for support to call me.
I know many people are having the same problem as me. I can't tell you he did anything magical to fix it. The problem still persists for me. All he did as a solution was request a withdrawal for my account from his end.
Like seriously, someone couldn't have just done that on June 11th when i first contacted support about this problem?!?!
Im happy to be getting my money, and I'll be even happier when all my money is off this site.
Will reiterate though thank you to true poker rep for speeding this along.