***Official True Poker Support Thread***

[TruePoker Rep]

Originally Posted by TiltTheTilt

How would saying if players funds are segregated cause an indictment or domain name seizure?

as I said before all players balances are accounted for with current situations I will not give banks or balances but .....
Yes players money is 100% secure.

[TruePoker Rep]

Originally Posted by gaffon

109 satelite for 15 packages to PCPC.
Tournament details missing some important information.
Is it unlimited rebuy or just one rebuy?
If unlimited, how long the rebuy period? at what stage Add-on is possible?
May be it is me, but this information not there when I open tournament lobby.
Thanks!

109$ buy in
1 rebuy
1 add on
add on period end of 2nd hour
If you need more let me know

[TruePoker Rep]

Originally Posted by blue_water

Tell us more about your site.

Tell us about rakeback, rake, HUD, deposit bonuses, affiliates, and other incentives and promotions...

There are a ton of people sitting on the sidelines. We just need a good site to play on.

Presently, the existing sites that are allowing US players can't even come close to comparing themselves to Poker Stars. They try, but they just can't do it. They are too focus to much on themselves and their short-term results. They sabotage themselves. (Although Everleaf, Hero, RPM and Lock seem to be working hard to make a difference (they're a bunch of good guys), but unfortunately Lock and RPM have to deal with Merge. Everleaf just doesn't have the traffic yet (but in time, I think they'll grow.)

So, tell us about your site.

Thanks

rakeback:27%
rake: Contributed 5% with a 3$ max
reke :Tournaments 10% or less (depending on chip counts, blind structures, and buy in
HUD: PT3 works HEM does not to my knowledge.
deposit bonuses: Right now 100% up to 1k first deposit
and various reloads from time to time (this weekend 150% up to $400)
affiliates: Please be more specific its a big topic
Promos: Change weekly www.truepoker.ag/poker-promotions/ I don't want to turn this into a Sell fest go take a look when you like.

Well I will tell you the GOOD the BAD and the UGLY about US
Good: We are on a network with 50% of our players come from sports books (generally casual players).
Good: Mabey the only site that had their URL taken that Continued doing business without 1 hour of delay (moving to www.truepoker.ag )and Paid all the players that requested payouts in a timely fashion. (it was alot in the millions)
Good: If you were a member a few months ago we have made some BIG improvements.
Good: We are focused on making sure our customers get paid FIRST so we may be a bit slower on the growth side.(growing too fast=bad)
Good: We take U.S. players
Bad: well there are some quirky things on the list like
no synchronized breaks in tournaments
no time bank
and our rewards program will not be optimized for at least 2 months
(all of these our development team is working on)
THE UGLY: when you win a seat in a tournament and un-register you get nothing.....you have to contact support and the will give you cash but you have to contact them (fix in the next month or so)

Well I hope this helps and will be happy to answer more Questions going forward.

[TiltTheTilt]

Originally Posted by TruePoker Rep

as I said before all players balances are accounted for with current situations I will not give banks or balances but .....
Yes players money is 100% secure.

If you don't want to answer, that's fine. I don't see how answering if player funds are segregated would risk any kind of Blue Monday situation. Nobody is asking for specific bank accounts, balances, or anything close to that. They are only asking if player funds are in seperate accounts then True Poker's operating funds.

This is VERY important to players as this is one of the main reasons Full Tilt is yet to pay US players. Since they co-mingled player funds with their corporate funds, they are still frozen and they are still trying to sort the entire mess out.

On the flip side, this is said to be one of the reasons that Poker Stars was able to pay players back so quickly. Since they held player funds in segregated accounts, they could not be seized.

I don't have the specifics and if you are not willing to answer the question, that is fine. Some people saying that it could result in another Black Friday, Blue Monday, or anything: Please explain?

FWIW, if it would put the room and players at risk, I would never expect an answer. Also, many other rooms openly advertise that they segregate player funds and some of the best Gaming License is the industry actually require this.Thanks!

[Ameen Bahar]

Do you have a time frame for updated software such as a resizable tournament lobby/main lobby?

[Ameen Bahar]

Originally Posted by TiltTheTilt

If you don't want to answer, that's fine. I don't see how answering if player funds are segregated would risk any kind of Blue Monday situation. Nobody is asking for specific bank accounts, balances, or anything close to that. They are only asking if player funds are in seperate accounts then True Poker's operating funds.

This is VERY important to players as this is one of the main reasons Full Tilt is yet to pay US players. Since they co-mingled player funds with their corporate funds, they are still frozen and they are still trying to sort the entire mess out.

On the flip side, this is said to be one of the reasons that Poker Stars was able to pay players back so quickly. Since they held player funds in segregated accounts, they could not be seized.

I don't have the specifics and if you are not willing to answer the question, that is fine. Some people saying that it could result in another Black Friday, Blue Monday, or anything: Please explain?

FWIW, if it would put the room and players at risk, I would never expect an answer. Also, many other rooms openly advertise that they segregate player funds and some of the best Gaming License is the industry actually require this.Thanks!

Bro, the funds are seperate. Going into further detail like your asking would be a surrender, ya know? He is saying that it would be like PS and you'll get your funds quickly, not like Tilt where you prolly won't.

[TiltTheTilt]

Originally Posted by Ameen Bahar

Bro, the funds are seperate. Going into further detail like your asking would be a surrender, ya know? He is saying that it would be like PS and you'll get your funds quickly, not like Tilt where you prolly won't.

Can you show me anything that shows the funds are separate? How do you know they are segregated? You realize a lot of sites do NOT actually segregate player funds?

I haven't heard anyone say they are segregated. Only that they are safe. If I see that the funds are segregated, then I wouldn't say anything else about it.

If I've missed this somewhere, no reason that it shouldn't have been pointed out. Sorry, but this IS a major concern to many players.

One last thing: I do play on True Poker and I have received always received my Cashouts in less then 2 weeks. So, I'm not trying to give a hard time. In fact, I've recently referred two players to True Poker. This is something I feel poker players have a right to know. Just a yes or no to "Are player funds completely segregated from Corporate funds?" is not going to put the Poker Site at risk, from my point of view.

[Ameen Bahar]

Can't be done over the air I'm sure. And, even though its a major concern, are you not seeing how saying more on the topic in detail at that would be nothing more than suicide? If the rep states that the funds are secure given the current legal climate, and many US players are still able to receive cashouts in these times than that alone should show you a segregated bank account.

[TiltTheTilt]

Originally Posted by Ameen Bahar

Can't be done over the air I'm sure. And, even though its a major concern, are you not seeing how saying more on the topic in detail at that would be nothing more than suicide? If the rep states that the funds are secure given the current legal climate, and many US players are still able to receive cashouts in these times than that alone should show you a segregated bank account.

Since the rep has not answered and I have not seen it posted anywhere, I would completely disagree with the assumption the funds must be segregated. I have received a Cashout since 'Blue Monday', that doesn't necessarily mean the funds are segregated at all.

The ability to continue to process Cashouts shouldn't be taken as a sign that player funds are segregated. The DOJ may have simply only confiscated a small portion of their funds and they could still have plenty of funds in other accounts to operate and process Cashouts. I know that True Poker is backed by BetCris and has a better financial standing then many people would imagine.

I wasn't the one that raised the question, but to me it seems like a fair question and I still do not see a reason that they cannot answer a simple yes or no. Regardless, it appears the room has made the decision to not answer this question.

[Ameen Bahar]

Originally Posted by TruePoker Rep

as I said before all players balances are accounted for with current situations I will not give banks or balances but .....
Yes players money is 100% secure.

@Tilt

Seems pretty clear cut. Answered your question in this very thread.

[TiltTheTilt]

Originally Posted by Ameen Bahar

@Tilt

Seems pretty clear cut. Answered your question in this very thread.

I don't see that as saying it's segregated. Saying they are "accounted for with current situations and safe" doesn't mean they are segregated. In fact, it seems to me that if anything they are actively avoiding the question. It seems what they are saying is that even though funds were frozen, they can still account for those funds now.

Nobody asked the question "do you have player funds accounted for and are they safe". There is a big difference, IMO.

Could be cleared up with "Yes, Players funds are kept completely segregated from True Poker's corporate account.... and are safe".

[Ameen Bahar]

I think you are just being difficult. Our money is safe and segregated. If it were not, we would not be able to withdraw & deposit freely like we can/do, plain and simple.

[TiltTheTilt]

Originally Posted by Ameen Bahar

I think you are just being difficult. Our money is safe and segregated. If it were not, we would not be able to withdraw & deposit freely like we can/do, plain and simple.

In fact I'm not being difficult and not trying to be. I believe it's naive to assume player funds are segregated based off the ability to Cashout and Deposit. If players are considering putting money on a site, I think it's not to much to receive a simple yes or no answer from the site rep.

Seriously not trying to be difficult at all.

[TruePoker Rep]

Originally Posted by TruePoker Rep

as I said before all players balances are accounted for with current situations I will not give banks or balances but .....
Yes players money is 100% secure.

I will not go into our corporate structure you will just have to look at the facts:
1. currently our payouts are faster than most.
2. when we had our run in with the doj no player funds were affected.
ty I hope this is good enough.I will nor comment on the subject again.

[TruePoker Rep]

Originally Posted by Ameen Bahar

Do you have a time frame for updated software such as a resizable tournament lobby/main lobby?

I will have to be honest that is not high on the list however you may have given it a bump.

If i get some more interest I will be happy to post coming updates to the software.