***Official True Poker Support Thread***

[Online Veteran]

Originally Posted by Rapala

It's already been said in this thread, but I'd like to re iterate how tiring multi-tabling is with the tiny card images. I have to pull the monitor right up to the edge of the desk to stop myself squinting at the screen and even then I get totally played out way quicker than other sites. Please stress to the devs how important this issue is seeing as I'm not the only one hating it.

I have been asking them to make the board (flop, turn, river) cards larger for quite a while now. Also, solid color waffle style cards would be great.

[thenorcaljew]

Originally Posted by 39suited

Rakeback players cannot use it afaik.

im aware of this thanks, doesnt take back from the fact i would still like to see the store just in case i feel like switching over

so ill ask again, is there a direct link to the true poker store?
or is there a list of the items + pts required to obtain somewhere?
thanks

[ebffs]

Originally Posted by thenorcaljew

im aware of this thanks, doesnt take back from the fact i would still like to see the store just in case i feel like switching over

so ill ask again, is there a direct link to the true poker store?
or is there a list of the items + pts required to obtain somewhere?
thanks

That store has been "coming soon" for over 3 years now. I expect I'll sooner get a refund on my ripped off tourney buy in before I see a functional store, but I won't hold my breath on either one.

[Floriduh]

I've been a member of True Poker for 2.5 years.They told me that I would get a 300% bonus or maybe 100% with first deposit.Of course my bonus wasn't getting added while I played so I contacted live support.They appologized and gave me my first bonus in a lump sum that was owed.I thought great, problem fixed.Of course the problem wasn't fixed.I had to bug support everytime to get a lump sum that was owed.Eventually they got tired of paying me and started to tell me the problem was fixed when it clearly wasn't.I kept great records, while my bonus money was being stacked up it clearly wasn't being added to my account.Eventually management told me that the issue was closed.So ya True poker owes me xxxx amount and just refused to pay.The true poker rep on here is as useless as tits on a bull.

If you deposit, I'm warning you that you might not get the bonus that was promised!!!

As far as i'm conserned True Poker is just a practice tool for when the US hopefully legalizes this game I love.DO NOT DEPOSIT LARGE SUMS OF MONEY ON THIS SITE JUST TO GET A GOOD BONUS!!!!!!!!!!

Your company is run by thieves and con artists.

[ebffs]

Originally Posted by Floriduh

I've been a member of True Poker for 2.5 years.They told me that I would get a 300% bonus or maybe 100% with first deposit.Of course my bonus wasn't getting added while I played so I contacted live support.They appologized and gave me my first bonus in a lump sum that was owed.I thought great, problem fixed.Of course the problem wasn't fixed.I had to bug support everytime to get a lump sum that was owed.Eventually they got tired of paying me and started to tell me the problem was fixed when it clearly wasn't.I kept great records, while my bonus money was being stacked up it clearly wasn't being added to my account.Eventually management told me that the issue was closed.So ya True poker owes me xxxx amount and just refused to pay.The true poker rep on here is as useless as tits on a bull.

If you deposit, I'm warning you that you might not get the bonus that was promised!!!

As far as i'm conserned True Poker is just a practice tool for when the US hopefully legalizes this game I love.DO NOT DEPOSIT LARGE SUMS OF MONEY ON THIS SITE JUST TO GET A GOOD BONUS!!!!!!!!!!

Your company is run by thieves and con artists.

Actually what the "manager" told me when I persisted in demanding a refund for the tournament they had to cancel. "The issue is closed."

Could you even imagine something like this from Stars!! I feel really bad for you Americans that this is what you have to deal with....but surely Merge is a better option?

[Floriduh]

Also ...True poker rep....great job of answering our questions about GIFT OF GAB having multi-players on his account.Maybe if you don't answer our questions it will just ...go away....or maybe it won't!

[Floriduh]

Originally Posted by ebffs

Actually what the "manager" told me when I persisted in demanding a refund for the tournament they had to cancel. "The issue is closed."

Could you even imagine something like this from Stars!! I feel really bad for you Americans that this is what you have to deal with....but surely Merge is a better option?

Yep, we probably spoke to the same guy...lol

[thenorcaljew]

fwiw my issue with the $50 bonus has been resolved (they simply made it reappear so i could "click to redeem") , and i deposited 1k and got a 1k deposit bonus which i am currently releasing, even though i was not a new player to the site, just hadnt made a deposit, no more issues here!

[Corkie]

I was told that by signing with Americas Cardroom, it was just a different skin of Truepoker...any truth to that?

I have no idea what they mean when they say different skin, can you link me to more information on what this is or if you can explain it to me?

[Glide234]

Originally Posted by Corkie

I was told that by signing with Americas Cardroom, it was just a different skin of Truepoker...any truth to that?

I have no idea what they mean when they say different skin, can you link me to more information on what this is or if you can explain it to me?

It means its the same player pool and same tourneys. Just a different client to get on the network and a different company. It kind of like two plus two is the poker network and I'm using google chrome to access it but you may be using firefox.

[Corkie]

Thanks Glide, finally someone who explains it properly!

Now...when I signed up through americascardroom from thenuts.com, they offered me 27% rakeback.

Will that offer still stand, if I play at truepoker?

What about searching buddies, if they are playing at the truepoker site....will I be able to locate them through americascardroom site?

[Glide234]

Originally Posted by Corkie

Thanks Glide, finally someone who explains it properly!

Now...when I signed up through americascardroom from thenuts.com, they offered me 27% rakeback.

Will that offer still stand, if I play at truepoker?

What about searching buddies, if they are playing at the truepoker site....will I be able to locate them through americascardroom site?

You will still be able to find all your friend. If you are allready on true poker you will probably not be able to get rakeback. If you haven't played on there or don't have an account with them yet, you could sign up through them and get rakeback. ACR and True are the same things so you might as well play on the one you have rakeback with.

[mlo4sho]

Originally Posted by Corkie

Thanks Glide, finally someone who explains it properly!

Now...when I signed up through americascardroom from thenuts.com, they offered me 27% rakeback.

Will that offer still stand, if I play at truepoker?

What about searching buddies, if they are playing at the truepoker site....will I be able to locate them through americascardroom site?

You can have a True Poker account and an ACR account and have rakeback on both.

[Floriduh]

I'm SERIOUSLY shocked that no one cares that the GIFT OF GAB account may have multi players on it.I personally don't care, like I said I only play on this site for fun.After they stole my bonus I decided to never deposit again and I haven't.

The lack pf concern from the TP rep doesn't surprise me.They don't care about your money but shouldn't you?

Aren't the grinders pissed that there MIGHT (I have no proof nor did I even bring this subject up) be cheating?

I guess if you don't care I won't either.I'm done posting on this thread.This company makes me sick.

[Corkie]

Originally Posted by mlo4sho

You can have a True Poker account and an ACR account and have rakeback on both.

Yeah but the thing is, I've been a member of thenuts for quite some time now and don't really want to change or give my private info to every new site that comes along with a better offer.

thenuts doesn't have any rb offers for truepoker, reason they had suggested americascardroom...now I understand a little better though, at first I didn't. Least now I know that I can still sit and play with my friends, even though they are playing through the truepoker room ...thing is, I'm not sure if I can search them. So far, I've had no luck in the search feature through americas cardroom and honestly don't want to play there until they change that stupid feature they have set up.

If you click on a player's icon, it pulls up their profile with all their personal info...say, their gender ...city, location...and whatever else they have typed up in there. So freaken stupid in my opinion!!!