***Official True Poker Support Thread***

[Citizenwid]

Originally Posted by fast11375

I'm done with True Poker, haven't touched it in the past couple days and probably won't come back until they do some thing about this.

+1

Thats why i switched to a site with a rake chase so im not getting cheated out of rewards.

[Who_Yaw]

There sure is a lot of whining about Gift of Gab here.

I am in the top 10 of the Beast. I have played Gab 16,000 hands since July 1. Yeah, I hate that I can't play as many hands as he does, but there is an upside - he's a loser.

In the 16k hands this month, he's losing 3.24 big bets per 100. So, if you play him on a .5/1 table, he loses over $6 every hundred hands.

He is running unlucky in my data. He's down $400 in all-in expectation, so instead of losing a bit over $1,000, he should have only lost $600.

[Corby315]

Originally Posted by Who_Yaw

There sure is a lot of whining about Gift of Gab here.

I am in the top 10 of the Beast. I have played Gab 16,000 hands since July 1. Yeah, I hate that I can't play as many hands as he does, but there is an upside - he's a loser.

In the 16k hands this month, he's losing 3.24 big bets per 100. So, if you play him on a .5/1 table, he loses over $6 every hundred hands.

He is running unlucky in my data. He's down $400 in all-in expectation, so instead of losing a bit over $1,000, he should have only lost $600.

Same goes for johnwallin. I was a week late for the Beast, so I am trying to grind into a decent payout. Today johnwallin was at 3 of my tables. I asked him how many hours he plays a day. He said 10 hours a day. Which is understandable considering the amount of points he has. Then I asked him if he was winning a lot. He basically said not really, just grinding.

[Who_Yaw]

With Johnwallin, over the last 25k hands we've played, he's down $300, and half of that is bad luck. His all-in expectation line has him down $150. He's breakeven, but the race this month will put over 7k in his account. Toss in another 1.5-2K in rakeback, and he's making 100k a year.

Damn, I think I need to play more, a lot more.

[ebffs]

How much he is actually winning is irrelevant. It's not like we can say at 5bb/100 its not acceptable to cheat, but if you're 0bb/100 or less you should be allowed to scam all the other players on the site. Also lol at knowing his true win rate unless you've personally played over several hundred thousand hands with him.

The more alarming fact now is the true poker reps response to our concerns. He either can't read or can't be bothered to read/doesn't care or is purposely trying to confuse the situation for people just skimming over this thread. I mean did anybody else extract "bot" from our complaints? This is moronic and/or blatantly dishonest.

Once again just confirms the point. Accounts like the Gift of Gab account are golden gooses for True Poker. They raise the bar for ALL other grinders. EVERYBODY else has to grind much harder to have any shot at the SAME prizes thanks to these cheaters. Obviously this is the whole point of a rake race, to bribe the players to play way more hours than is profitable to play under normal circumstances. The extra rake they collect more than makes up for the prizes they give out. You can think of cheater accounts like the Gab account as sheep herders. His volume is pushing everybody else to play harder and longer to have any shot.

Judging from the True poker reps response I wouldn't be surprised if they are well aware of what's going on or even purposely backing this activity. I mean the dishonesty in his response is almost confirmation of guilt. He really expects us to believe he read our complaints and truly thought we were suspecting Gab of being a bot? He's just stalling, derailing, side tracking anything to try to just put this under the carpet and hope it goes away so they can keep profiting off this criminal activity.

Cliffs: True Poker cares more about their bottom line than the integrity of their rewards promotions and being honest and fair to ALL their players. In the real world this means a quick death for a business, but in the desperate state of online poker today they will keep getting away with it as long as you grinders let them.

[ledn378]

I just read through the site Terms and Conditions and there actually is nothing prohibiting multiple players from using one account.

3. PROHIBITED USES:

3.1 UNDER AGE PLAY IS PROHIBITED. No one under the age of 18 may use the Software in any way. (If You are under 18 and use the software contrary to this license, you will not receive any prizes or funds, so do not bother to try.) Player age information is required and will be verified before any funds or prizes` are paid out.

3.2 No license is granted hereunder to any User located within any jurisdiction where such offer of a license or use by such person thereof shall violate any applicable laws. Residents of the Commonwealth of Kentucky, State of Maryland, or Washington State may not download and use the Software for any purpose.

3.3 User may not attempt to modify, decompile, reverse-engineer or disassemble the Software in any way. The Software is intended solely for your personal use. The use of artificial intelligence including, without limitation, “robots” for play in the Games, is strictly forbidden. All actions taken in relation to the Games by a User must be executed through the user’s interface accessible by use of the Software. ACR reserves the right exercisable at its sole and complete discretion, to prohibit the use of the Software or access to the Servers by any User. ACR further reserves the right to restrict seating and/or to prohibit Users from playing at a particular poker table or in a tournament, including restricting two or more Users from playing together at the same table or in the same tournament. In the event that ACR in its sole discretion deems that a User has engaged in fraudulent, unlawful or improper activity while using the Software, accessing the Servers or playing the Games, including without limitation a User who has colluded or attempted to collude with another User of the Software, ACR shall be entitled to take such action as it sees fit, including immediately blocking access to the Games to such User, terminating such User’s account with ACR and seizing all monies held in any relevant ACR “real money account”, including other accounts of said User, reversal or recovery of payments mistakenly made or induced by fraudulent conduct. Fraudulent, unlawful or improper activity includes, without limitation, engaging in credit card or financial fraud related to one or more ACR Accounts, improper play in the Games, collusion, and other Game misconduct.

It strictly prohibits multiple accounts colluding together but doesnt say anything about multiple people using one account.

I found this section kind of interesting though...

8. PERSONAL USE ONLY: Commercial use of the Software or any professional use as part of a business of betting or wagering is strictly forbidden. You are only allowed to play for Your personal entertainment and recreational play. You agree and represent that Your play in the Games is of a personal entertainment nature and that You are NOT engaging in the business of betting or wagering. In the event that ACR determines that the foregoing provision has been breached by a User ACR reserves the right to immediately block access to the Games to such User, to terminate such User’s account with ACR and to seize all monies held in the relevant ACR “real money account”. Before You participate in playing poker at ACR, You are responsible to verify the laws on gambling which govern the User use of the Software in order to determine restrictions and act in accordance thereto.

An argument can definitely be made that 2-3 people playing 20 tables for 20 hrs a day under one account are not playing for recreational purposes and are in the business of betting or wagering.

[ebffs]

Originally Posted by ledn378

I just read through the site Terms and Conditions and there actually is nothing prohibiting multiple players from using one account.

3. PROHIBITED USES:

3.1 UNDER AGE PLAY IS PROHIBITED. No one under the age of 18 may use the Software in any way. (If You are under 18 and use the software contrary to this license, you will not receive any prizes or funds, so do not bother to try.) Player age information is required and will be verified before any funds or prizes` are paid out.

3.2 No license is granted hereunder to any User located within any jurisdiction where such offer of a license or use by such person thereof shall violate any applicable laws. Residents of the Commonwealth of Kentucky, State of Maryland, or Washington State may not download and use the Software for any purpose.

3.3 User may not attempt to modify, decompile, reverse-engineer or disassemble the Software in any way. The Software is intended solely for your personal use. The use of artificial intelligence including, without limitation, “robots” for play in the Games, is strictly forbidden. All actions taken in relation to the Games by a User must be executed through the user’s interface accessible by use of the Software. ACR reserves the right exercisable at its sole and complete discretion, to prohibit the use of the Software or access to the Servers by any User. ACR further reserves the right to restrict seating and/or to prohibit Users from playing at a particular poker table or in a tournament, including restricting two or more Users from playing together at the same table or in the same tournament. In the event that ACR in its sole discretion deems that a User has engaged in fraudulent, unlawful or improper activity while using the Software, accessing the Servers or playing the Games, including without limitation a User who has colluded or attempted to collude with another User of the Software, ACR shall be entitled to take such action as it sees fit, including immediately blocking access to the Games to such User, terminating such User’s account with ACR and seizing all monies held in any relevant ACR “real money account”, including other accounts of said User, reversal or recovery of payments mistakenly made or induced by fraudulent conduct. Fraudulent, unlawful or improper activity includes, without limitation, engaging in credit card or financial fraud related to one or more ACR Accounts, improper play in the Games, collusion, and other Game misconduct.

It strictly prohibits multiple accounts colluding together but doesnt say anything about multiple people using one account.

I found this section kind of interesting though...

8. PERSONAL USE ONLY: Commercial use of the Software or any professional use as part of a business of betting or wagering is strictly forbidden. You are only allowed to play for Your personal entertainment and recreational play. You agree and represent that Your play in the Games is of a personal entertainment nature and that You are NOT engaging in the business of betting or wagering. In the event that ACR determines that the foregoing provision has been breached by a User ACR reserves the right to immediately block access to the Games to such User, to terminate such User’s account with ACR and to seize all monies held in the relevant ACR “real money account”. Before You participate in playing poker at ACR, You are responsible to verify the laws on gambling which govern the User use of the Software in order to determine restrictions and act in accordance thereto.

An argument can definitely be made that 2-3 people playing 20 tables for 20 hrs a day under one account are not playing for recreational purposes and are in the business of betting or wagering.

Wouldn't surprise me if they just recently went in and removed anything that prohibits multiple users on one account like they did to cheat that other player out of his bbjp hand. All other poker sites I'm aware of you definitely are not allowed to have multiple users on one account for obvious reasons.

[ledn378]

Originally Posted by ebffs

Wouldn't surprise me if they just recently went in and removed anything that prohibits multiple users on one account like they did to cheat that other player out of his bbjp hand. All other poker sites I'm aware of you definitely are not allowed to have multiple users on one account for obvious reasons.

Yeah but whats the difference between multiple players on one account and one players that plays all the different skins with different accounts, which the network allows you to do. Not at the same time, but you can just randomly change what skin you play on and no one knows who you are even though you know can recognize players. It has basically the same effect at the table

Looks like if you want to win the rake race just find some friends and play more, because if he isn't actually breaking a rule then he isn't a cheater and will continue to take first every month.

[GBCASH1004]

Please change ur DC POLICY IT TILTS THE **** OUTTA ME!!! I contribute on average 400-1.2K in rake every month and then im in a pot and i make a pot committing bet then I DC AND SOMEONE SHOVES THERES NO WAY 12 SECONDS IS SUFFICIENT PLEASE PLEASE PLEASE CHANGE THIS ITS SOOO BAD give like a 45 second bank or something but only allow like 4 per week or something THIS IS SOO BAD i cant stress it. This is probably the one policy that really makes me not want to play this site other than that its great. :P

Other Thoughts Please bring back the 60K points race or run both promos. This was a big slap in the face for heads up players and non BBJP table players and OMAHA players a raked based leader board is accommodative to all types of players and still achieves the goal of incentivizing volume.

[KanderKane]

Is the FPP usage for sportsbook players still on schedule to be released this week?

Also, great job so far on keeping up with the thread and making changes players ask for.

[ebffs]

Originally Posted by KanderKane

Is the FPP usage for sportsbook players still on schedule to be released this week?

Also, great job so far on keeping up with the thread and making changes players ask for.

lol

[jasonvip12]

any changes in the new software that gets downloaded? or does it just look different

[ohmesohrny]

Originally Posted by jasonvip12

any changes in the new software that gets downloaded? or does it just look different

Sportbet? New name for True or just a mis-spelling thats supposed to say sports betting?

[jasonvip12]

Originally Posted by ohmesohrny

Sportbet? New name for True or just a mis-spelling thats supposed to say sports betting?

oh i saw that, but no idea if it a new name or just written there.

[TruePoker Rep]

Originally Posted by YJokerY

Yes we are currently working on a complete redesign. We encourage players to outline everything they would like to see in a new table and lobby. Constructive criticism is appreciated.

Please allow the import of themes or make some better ones. I remember the good old days when poker software had several looks and good payouts. Well you have the good payouts now all you need is a software that you can customize a little bit more. I'm sorry I just hate sitting there for hours looking at that table and the background. Me and many of my friends play on the Merge Networks now only because you can change the themes on your software. If you added a way for this on your software you will get 100% of my business and many of my friends.

Thank you for your suggestion. We will work on some themes and introduce them in the near future.

Originally Posted by Corby315

Ok now I am seriously upset. Once again the site is shut down. This is the second time in the past couple hours where it happened. This is the second time I have been top 5 in a tournament when this happened. I did not receive a refund from the first tournament that they shut down, and I seriously doubt I will receive compensation for the second tournament. Also the latest tournament went to break, so I purchased an add on.

This is not ok.

Originally Posted by tempeh!

yes...crashed

We had a power issue in our server farm that day. We apologize for the unscheduled down time. Anyone who was in a tournament that was suspended and did not get compensated correctly can call customer support 1-888-878-1350 and we’ll refund if necessary.

Originally Posted by ledn378

What happened the the 6max 100bb JP tables to 50nl and up?

Magnetite is in the lobby and is a 6 max, full stack, JP table.

Originally Posted by GBCASH1004

Please change ur DC POLICY IT TILTS THE **** OUTTA ME!!! I contribute on average 400-1.2K in rake every month and then im in a pot and i make a pot committing bet then I DC AND SOMEONE SHOVES THERES NO WAY 12 SECONDS IS SUFFICIENT PLEASE PLEASE PLEASE CHANGE THIS ITS SOOO BAD give like a 45 second bank or something but only allow like 4 per week or something THIS IS SOO BAD i cant stress it. This is probably the one policy that really makes me not want to play this site other than that its great. :P
Other Thoughts Please bring back the 60K points race or run both promos. This was a big slap in the face for heads up players and non BBJP table players and OMAHA players a raked based leader board is accommodative to all types of players and still achieves the goal of incentivizing volume.

I apologize for your frustration here. Yes we are introducing a Time Bank for Ring Games and Tournaments. We will be introducing new promotions in the future, but the Beast has permanently replaced the Network Rake Race.