Cake Network Disruption of Services

Over the last week, the Cake Network experienced a series of connectivity issues that has culminated in a prolonged interruption of services. We have now traced the problem to an external connectivity disruption directly impacting performance at Cake’s data center.

We apologize for the delay in responding to players about the disruption, but until now, we didn’t have sufficient information to make an announcement. The good news is that the problem has now been identified and we have a solution which will be released shortly. Doubly important is the fact that the solution being implemented will prevent this type of occurrence from ever happening again.

We ask for your continued patience, however, as it will take approximately four days for the issue to be completely fixed. In the meantime, we are stopping all tournament play until we can guarantee full connectivity.

We assure all Cake Network players that there are absolutely no security or account issues. No data was compromised in any way. It was simply a matter of disrupted network connectivity. This was an external issue that had nothing to do with the Cake software or game servers.

While Cash Games are back and running we ask for your patience as there will probably be connectivity issues over the next four days. Again, we apologize for this disruption.

We will publish another announcement when the issue is finally resolved and the tournaments are back online.

We sincerely thank all players for their patience in this matter and hope that you will continue to enjoy our games. We’ve worked hard to make a technically stable and high quality experience for our players and partners on the Cake Network and are committed to making this right for all going forward.

Wow no tournaments all weekend? Really sucks...

Not all that bad considering WCOOP going on.

Should be a notice on the software about this to keep the all important non 2+2'rs happy.

I'm afraid to ask but what about the 1st and 10 freeroll? Should we write support about compensation for the tournaments and losses from disconnections during cash games?

Of course, you can always contact the support group for your site if you experience any issues. As for the 1st and 10, we're discussing options at this point and will be announcing them once we get back underway.

Im hoping something positive will come out of all this.

Such as all the nitty players leave and/or fishy tourny players will give plenty of action in the cash games.

Do you have any plans to compensate those of us who have suffered for the last 2-3 days w/ all this b.s.???

If nothing else you should at least award some of us a bonus!

+10

@Grummin can you give us a update, when is expected that all the SNG are back online.

I just received form support the next mail:

Thank you for your email. Please be informed that we hope to have the tournaments up and running within the next 48 hours. Sorry for the trouble caused.
Please let us know if we can be of further assistance
Kind Regards,
Hugo
PowerPoker Support.

Hello, Grummin. I was playing the 5k $10 rebuy when the crash occurred. I was in 6th place at the time. I contacted customer care. I was told that I was paid 10th place money. This was 9/3/09 I believe. I was told by the representative that a review would be done and have yet to hear. Can you please explain this discrepancy. Thank you

btw, I've been playing all week since last Wed there, and haven't had a single disconnection aside from when all service was interrupted to cake on .. Friday, I think it was.. for about 20 minutes

hooray for super high quality internet connections.

Cake SUCKS!

seems as though they are back. and there go all the fish out of the cash games.

take the tournys down again, who needs em?

Whats cakes official position on its skin 3rd bullet disappearing?