** Official ** PokerStars Check Problems Thread

[MicroBob]

Did they say it would be THIS Monday? Maybe they are just saying it will take place on ANY Monday.

[LetsGambool]

Originally Posted by MicroBob

Was it just one person who said the Monday thing or was it multiple times (don't feel like reading everyone's posted e-mail replies from Stars)

Yeah, the batch e-mail that they sent to everyone they believe has a bad check said "we will send you an update by end of the day Monday". It was a corporate communication, not something some random CR sent to some random player

[Pyro12345]

This is like waiting for an AIDS test

probably ok, but who knows

[joseki]

Originally Posted by MicroBob

Was it just one person who said the Monday thing or was it multiple times (don't feel like reading everyone's posted e-mail replies from Stars)

i got the monday email:

Mailed date: "May19, 2009"

We are in communication with the provider to establish the exact
circumstances, and find an immediate solution. We appreciate your
patience in the meantime and will provide a further update by end of day
Monday.

Please accept our sincerest apologies for any disruption this has caused
you.

Best Regards,

Eduardo
PokerStars Payments Department

but i dont really expect them to live up to it. they never do.

if we were dealing w/ ftp or ub/ap we'd at least have a bonus or be able to play the money. w/ stars i expect the slowest response with the least compensation for ass pain.

[JRo]

don't they realize how many redeposit freerolls the brand new UK (near)supernovas are cleaning up in while us poor americans sit unable to re-deposit or cash out $50 for food.d

[LetsGambool]

Originally Posted by Greg XIX

Well, this is kind of important to some of us, unlike you apparently. If you havent been following: People have had checks bounce resulting in crooked banks charging HUGE fees.

Perhaps you disagree, but some people on here would like to know whats going on, what to expect, and what the Poker sites are doing about it. And they have had all weekend to "prepare" some sort of explanation and told some people that they would have some kind of "response" on MONDAY.

And frankly with all that the U.S. Players have done for online poker, like getting it off the ground, they owe us something.

They know whats going on, yet refuse to tell us anything.

But its still Monday, so what's the problem at this point? There's a number of relatively benign scenarios that just might take a day for them to figure out and they want to make a statement only after they feel they've resolved the problem.

---They might want to resend everyone's checks through different processors or different processor accounts rather than returning it to the Stars accounts and want to make sure there aren't going to be problems doing so. This is especially true if its just one bank account of the processor that went down. They might have some things to hammer out with the processor before they can give the OK on this.
---They also might be trying to figure out if there is a way to send out the checks expedited delivery
---They might be trying to figure out exactly what they want to give to players who have had this problem
---They might be trying to make sure they dont send $14MM dollars into the US banking system just to get seized

[yellowbastard]

I got this email today after I emailed them about my paper check yesterday:

Hello XXXXX,

Thank you for writing.

We are really sorry for the inconveniences caused by this situation.

I recommend you wait until we have notified all affected players at the
end of today. Please do not try to cashout it yet until you have received
instructions.

In the meantime, if you need our assistance so not hesitate to contact us.

Regards,

Haydee
PokerStars Payment Services

Looks like they are going to say something about it at the end of the day today

[Pyro12345]

Originally Posted by JRo

don't they realize how many redeposit freerolls the brand new UK (near)supernovas are cleaning up in while us poor americans sit unable to re-deposit or cash out $50 for food.d

or to rub on our t1tties

[PotRipper888]

I've gotten 4 replies that mention working with check processor to "ascertain the situation" and the end of Monday.

I'm gonna ascertain my foot up someone's butt here pretty quick, 5:14pm EDT and no response from PS

[evilganz]

Originally Posted by LetsGambool

But its still Monday, so what's the problem at this point? There's a number of relatively benign scenarios that just might take a day for them to figure out and they want to make a statement only after they feel they've resolved the problem.

...

Also, they may have wanted to get definite information on which checks from the closed account had been deposited/cashed, and which were still outstanding or had bounced, before issuing mass credits. Although that doesn't explain why Full Tilt (as I understand it) credited players back so much faster.

[LetsGambool]

Originally Posted by PotRipper888

I'm gonna ascertain my foot up someone's butt here pretty quick, 5:14pm EDT and no response from PS

If they sent you hourly emails saying "we are working on the situation and will let you know sometime Monday" would that make you feel better? Or maybe every 30 minutes if an hour is too long to wait?

[suzzer99]

Originally Posted by MicroBob

geez suzzer, how many times have you written to them?

Timeline:

Thu, 6/4 - suzzer receives paper check, deposits it, pays bills online, pays rent, goes camping for the weekend

Fri, 6/5 - PS sends standard email saying not to cash most recent check, ascertain the situation, more news on Monday

Sun, 6/7 - suzzer gets back from camping, sees email from PS, sends email "I already deposited the check, please advise", PS replies - ascertain the situation, Monday night, blah blah

Mon, 6/8 - suzzer sees -$1925 IRX transaction, sends email to PS, PS replies standard ascertain the situation stuff, suzzer replies - "just to be clear, the situation is ascertained, the check bounced", PS replies- forwarding to department in charge, "department in charge" then sends this reply:

Please accept our apologies for any inconvenience you may have
experienced. Rest assured that you will be contacted later on today with
further details.


So each email did have some substance. I'm not just pestering them. And I'm just laying it out here in case that will help anyone.

[joseki]

Originally Posted by LetsGambool

But its still Monday, so what's the problem at this point? There's a number of relatively benign scenarios that just might take a day for them to figure out and they want to make a statement only after they feel they've resolved the problem.

---They might blah blah blah....

ub/ap might also be using monday to think through the situation, but only after using the weekend to (reportedly) credit player accounts w/ the withdrawal amount + some cash for the inconvenience.

[Schwatt]

Originally Posted by LetsGambool

But its still Monday, so what's the problem at this point? There's a number of relatively benign scenarios that just might take a day for them to figure out and they want to make a statement only after they feel they've resolved the problem.

---They might want to resend everyone's checks through different processors or different processor accounts rather than returning it to the Stars accounts and want to make sure there aren't going to be problems doing so. This is especially true if its just one bank account of the processor that went down. They might have some things to hammer out with the processor before they can give the OK on this.
---They also might be trying to figure out if there is a way to send out the checks expedited delivery
---They might be trying to figure out exactly what they want to give to players who have had this problem
---They might be trying to make sure they dont send $14MM dollars into the US banking system just to get seized

10% bonus on delayed cashout amount plus free overnight airmail delivery of a new check from a different processor and I would be satisfied.

[MicroBob]

Originally Posted by joseki

if we were dealing w/ ftp or ub/ap we'd at least have a bonus or be able to play the money. w/ stars i expect the slowest response with the least compensation for ass pain.

This seems a strange to say considering the last time something like this happened all the Stars players got a nice bonus out of it and FT players did not.