** Official ** PokerStars Check Problems Thread

[a nonymous]

Am I correct that if I request a check from PS right now, it is supposed to be fine?

[IDozeEveryone]

from what ive asked around about it looks like UB uses the same processor as stars and they actually informed there players NOT to cash the checks and get screwed like I did...stars informed me that they are working on the problem....WHAT? another site already refunded there players and actually gave them a bonus and you guys are still looking into figuring out what happened...seems un-organized on there part and something needs to be done asap....Im out the money on 2 bank checks that I deposited to my account last week...plus the embarassment of depositing a bad check is bad enough...

[gambolian]

Originally Posted by IDozeEveryone

from what ive asked around about it looks like UB uses the same processor as stars and they actually informed there players NOT to cash the checks and get screwed like I did...stars informed me that they are working on the problem....WHAT? another site already refunded there players and actually gave them a bonus and you guys are still looking into figuring out what happened...seems un-organized on there part and something needs to be done asap....Im out the money on 2 bank checks that I deposited to my account last week...plus the embarassment of depositing a bad check is bad enough...

+1 this whole situation is horrible

[ItsRainingMen]

i'm hoping he just didn't read the e-mail too well and just assumed the post i was quoting was my plight, instead of giving a response that i assume means my check won't clear but here was my e-mail:


today i received my cashout and noticed it was from a different
processor...didn't think much of it and deposited it at an atm machine.
when i got home i read this thread on 2+2

http://forumserver.twoplustwo.com/28...-sender-check-
bounced-wtf-501295/#post11056537

specifically this post (#45 in the thread):

"My check from 5/24 (cashed 6/1) hasnt cleared yet which is unusual,
trying to find out about it now, but just another data point to try and
nail down the date when checks started having problems.

EDIT: Yup bank just said its getting stamped as returned, so definitely
didnt clear."



this is incredibly important as this represents money i have to pay bills
with. is this check going to be returned?

response:

Greetings from PokerStars!

I am very sorry to know that you had difficulties cashing this cheque.

Kindly note, that we have contacted our cheque processor and we are
currently waiting for a response from them, please note, that as soon as
further information becomes available we will contact you with the details.

Please accept our sincerest apologies for the inconveniences caused by
this issue, thank you very much for your patience and understanding on
this matter they are greatly appreciated.

Regards,

Isaac
PokerStars Payment Services

[LetsGambool]

Originally Posted by ItsRainingMen

i'm hoping he just didn't read the e-mail too well and just assumed the post i was quoting was my plight, instead of giving a response that i assume means my check won't clear but here was my e-mail:


today i received my cashout and noticed it was from a different
processor...didn't think much of it and deposited it at an atm machine.
when i got home i read this thread on 2+2

http://forumserver.twoplustwo.com/28...-sender-check-
bounced-wtf-501295/#post11056537

specifically this post (#45 in the thread):

"My check from 5/24 (cashed 6/1) hasnt cleared yet which is unusual,
trying to find out about it now, but just another data point to try and
nail down the date when checks started having problems.

EDIT: Yup bank just said its getting stamped as returned, so definitely
didnt clear."



this is incredibly important as this represents money i have to pay bills
with. is this check going to be returned?

response:

Greetings from PokerStars!

I am very sorry to know that you had difficulties cashing this cheque.

Kindly note, that we have contacted our cheque processor and we are
currently waiting for a response from them, please note, that as soon as
further information becomes available we will contact you with the details.

Please accept our sincerest apologies for the inconveniences caused by
this issue, thank you very much for your patience and understanding on
this matter they are greatly appreciated.

Regards,

Isaac
PokerStars Payment Services

Your email was confusing, I wouldnt take anything from the response either way. PM me if you want to know if it was the same processor that people are having issues with (dont post processors in public)

[ItsRainingMen]

Originally Posted by LetsGambool

Your email was confusing, I wouldnt take anything from the response either way. PM me if you want to know if it was the same processor that people are having issues with (dont post processors in public)

i figured it was after re-reading it, was/am hoping all it was was confusion

[pairtheboard69]

Originally Posted by gambolian

great, that was a good check processor too.

Our checks will probably be coming from a mom n pop local bank in Zimbabwe now or something slow as hell

sounds good to me as long as they come.

[LetsGambool]

WITHOUT naming banks or processors, has anyone had a check bounce from the processor in question that was NOT drawn on an account from a big national bank but rather from an account at a local bank? Or is it just the big national bank account checks that are bouncing?

[funkyj]

I thought UIGEA only was suppose to block transfers from me to "gambling" sites, not transfers from "gambling sites" back to me. Is this true?

If yes, why the problem depositing checks?

[gambolian]

Originally Posted by pairtheboard69

sounds good to me as long as they actually cash.

fyp

[pairtheboard69]

Originally Posted by gambolian

fyp

nh

[jehfes]

Originally Posted by funkyj

I thought UIGEA only was suppose to block transfers from me to "gambling" sites, not transfers from "gambling sites" back to me. Is this true?

If yes, why the problem depositing checks?

Well regardless of what the law technically says there is a common misconception that online gambling is illegal and banks don't want to be associated with it. Also we don't really know exactly what happened with the check processor so it's all speculation at this point.

[Jack Bando]

Originally Posted by funkyj

I thought UIGEA only was suppose to block transfers from me to "gambling" sites, not transfers from "gambling sites" back to me. Is this true?

If yes, why the problem depositing checks?

Something's wrong with the company that process them it seems. We should know a little more soon.

For it to be UIEGA, every single bank must have decided to implement the rules half a year early on the same day.

[gambolian]

Originally Posted by jehfes

Well regardless of what the law technically says there is a common misconception that online gambling is illegal and banks don't want to be associated with it. Also we don't really know exactly what happened with the check processor so it's all speculation at this point.

i'm sure we will find out some more information tomorrow since its a business day, and ftp and stars will be in contact with the processor.

[pairtheboard69]

don't these processors process a lot more stuff than just poker checks?