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** Official ** PokerStars Check Problems Thread ** Official ** PokerStars Check Problems Thread

06-04-2009 , 04:39 PM
Got this response regarding my bounced check:

Hello xxxxxx,

Thank you for contacting Full Tilt Poker Support regarding this issue.

We are currently investigating this situation and will contact you as soon as we have any further information. We apologize for any inconvenience this delay may cause you.

Thank you in advance for your patience in this matter. If there is anything we can help you with in the meantime, please let us know.

Regards,

Michaela
Full Tilt Poker Support
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 04:45 PM
Deposited a check from PS yesterday for 1000.00. It shows cleared in my account. But how long before it really clears. Should i be worried ?
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 04:47 PM
Quote:
Originally Posted by jehfes
Got this response regarding my bounced check:

Hello xxxxxx,

Thank you for contacting Full Tilt Poker Support regarding this issue.

We are currently investigating this situation and will contact you as soon as we have any further information. We apologize for any inconvenience this delay may cause you.

Thank you in advance for your patience in this matter. If there is anything we can help you with in the meantime, please let us know.

Regards,

Michaela
Full Tilt Poker Support

The OP said it was stars, not FT...
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 04:48 PM
Mine took 2 days to reject
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 04:49 PM
Check cashing store FTW might have to pay higher fees but this is what I use and this way there is no bank trail of the transaction.
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 04:52 PM
Quote:
Originally Posted by nineinchal
The OP said it was stars, not FT...
Quote:
Originally Posted by jehfes
I just checked my online banking and my Full Tilt check that I deposited on Monday bounced this morning. So I guess it's not exclusive to Stars. This really sucks.
.
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 04:53 PM
Quote:
Originally Posted by nineinchal
The OP said it was stars, not FT...
um, if tilt checks are bouncing too do we really want to get super nitty or do we want that information?
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 04:56 PM
Quote:
Originally Posted by LeapFrog
um, if tilt checks are bouncing too do we really want to get super nitty or do we want that information?
Yeah, pretty much since they do use the same processor - or at least one of the processors are the same. So it pretty much narrows down which checks are bouncing.
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 05:01 PM
Just got this email from tilt re: recent check


Quote:
If you have not yet done so, please do not attempt to cash or deposit your current withdrawal check(s). Due to issues with one of our payment processors, the checks listed above will not be honoured by the bank.

The total amount you attempted to withdraw will be returned to your Full Tilt account within the next 24 hours.

We have now resolved the issue and you may re-initiate another check withdrawal once your balance is restored in the cashier. Please note that the maximum check withdrawal amount is now $2500.

We understand the importance of receiving your funds in a timely manner and apologize sincerely for this delay and for any inconvenience caused.

In appreciation of your patience in this matter, we will be crediting your Full Tilt Poker account with $100 within the next 24 hours.

Wonder if they are both having problems from the same processor?
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 05:06 PM
Quote:
Originally Posted by pokerstudAA
Just got this email from tilt re: recent check





Wonder if they are both having problems from the same processor?
PM sent. Want to know if processor name matches the one of check I deposited this morning. Assuming I should not be posting the name on thread.
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 05:10 PM
Quote:
Originally Posted by $royal$flush$
Did any1 else hear that poker stars is leaving the US market??
This info was only released to the "I'm a ****** that believes anything" community. So no, the rest of us have not heard about it.
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 05:26 PM
Thank you for your email.

We appreciate your diligence in contacting us. We would like you to know
that we are aware of this unfortunate situation, and we are currently
working to amend it.

Rest assured that we will relay any new information to you as soon as it is
made available.

Do not hesitate to contact us back with any future questions or concerns.

Regards,

AndresM
PokerStars Payment Services
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 06:29 PM
So is there anyone who has not had a check returned that deposited in the last few days? I called my bank and asked about the check and they told me it cleared and should be fine. The funds are available to me now. He also told me that he has never seen one returned after it hit the point my check had. Even So i am skeptical since my processor is the same as the ones that have been returned.
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 06:30 PM
Quote:
Hello Ben,

Thank you for letting us know.

We have received your inquiry and we are looking into it, please allow us
some time and we will get back to you as soon as possible.

Please accept our apologies for any inconvenience this may have caused you.

Thank you for your patience and understanding in this matter.

Best Regards,

Lina
PokerStars Payment Services
fwiw the money was in my account yesterday, then it got "returned".
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 06:38 PM
I just received a check a few days ago and hadn't yet deposited it before I read this thread. I emailed stars and they said to hold off on cashing it.
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 06:39 PM
so please tell me this will never happen in canada right?
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 07:05 PM
Quote:
Originally Posted by jogden139
so please tell me this will never happen in canada right?
Canadians don't hate each other like Americans do, so I doubt you have anything to worry about.
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 07:26 PM
My check from 5/24 (cashed 6/1) hasnt cleared yet which is unusual, trying to find out about it now, but just another data point to try and nail down the date when checks started having problems.

EDIT: Yup bank just said its getting stamped as returned, so definitely didnt clear.
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 07:42 PM
Somehow this email from PS is not comforting me.


Hello Jason,

Thank you for contacting us.

I appreciate your concerns regarding the check that we have recently sent
you.

I would be concerned myself if I learned that another player received a
check and was unable to cash it out. However, I noticed that we have
already sent you several checks in the past, and according to what our
records show, you have not experienced problems to cash them out. That
should assure you that your funds are safe at our site.

I have not been informed regarding the specifics of those players from the
post on the forum, who seem to have experienced problems to collect their
funds from checks that we issued them. Perhaps a few players might have
experienced some problems to cash out their checks, but we would have to
review their situation on a case-by-case basis in order to assess that a
problem is indeed taking place. We will gladly address any concerns
brought to our attention by any of the players who posted on the forum, in
order to assist them accordingly.

For the time being, please allow your bank to clear the check that you
have deposited in your account. In the rare event that there should be
any problem, please feel free to contact us at your earliest convenience
in order to investigate.

I hope you find this information useful. Please let us know if you should
have any further questions or comments.

Regards,

Juan
PokerStars Cashier Specialis
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 07:51 PM
Yeah I wouldnt sweat it, just means they havent sent a solution down to all the CS people yet, they'll figure it out if history is any guide.
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 07:58 PM
I'm getting a check in the mail tomorrow or saturday, should I trash it or try to cash it. Any stars reps reading?
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 08:52 PM
cashed a $1500 check from FTP yesterday, got an email today saying it will bounce and that the money has been credited back to my account. NOW THE ****ING PIECE OF **** SOFTWARE WONT LET ME CASHOUT IT JUST SAYS VERIFYING ACCOUNT FOR ****ING 20 HOURS

now my bank probably thinks im trying to scam them or something. sigh i had a buddy where he cashed a bad check and he had credit problems for years.

i am on unbelievable monkey tilt right now

Last edited by Mike Haven; 06-05-2009 at 06:47 AM.
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 08:59 PM
Quote:
Originally Posted by gambolian
now my bank probably thinks im trying to scam them or something. sigh i had a buddy where he cashed a bad check and he had credit problems for years.
Yeah, it's really bad for me, because I deposited a bad 5k$ check on Tuesday morning, and then Tuesday afternoon I withdrew 5k$ in cash.
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 09:01 PM
Quote:
Originally Posted by Scary_Tiger
Yeah, it's really bad for me, because I deposited a bad 5k$ check on Tuesday morning, and then Tuesday afternoon I withdrew 5k$ in cash.
they give you a 150 for "being sorry" too?
** Official ** PokerStars Check Problems Thread Quote
06-04-2009 , 09:12 PM
Quote:
Originally Posted by gambolian
they give you a 150 for "being sorry" too?
200$
** Official ** PokerStars Check Problems Thread Quote

      
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